Experts Reviews · Company report
Scott's Automotive Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty95−0.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Scott's Automotive Services Inc

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #320Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 454 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Automotive Services Inc is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Automotive Services Inc is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Automotive Services Inc is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 7% of auto repair shops.F
7

Reviews for your job

Customers hired Scott's Automotive Services Inc for 8 kinds of job.

Scott's Automotive Services Inc for transmission

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 78/100.How Job match is calculatedBuilt only from reviews Google tagged “Transmission”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#75 / 330
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Transmission”

James3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Very friendly and knowledgeable staff

Reasonable priceTransmission
MikeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott's Automotive in Des Moines, Iowa did a great job on our Chevy Colorado, a lot of overdue maintenance and repairs. We drive it a lot of miles every day and it is running great. They were also very flexible with scheduling and had extremely helpful office staff.

Customer photo from Mike's reviewCustomer photo from Mike's review
Great priceTransmissionAir & cabin filter replacementExhaust
CharlotteLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Awesome crew, serviced a work truck for us in Des Moines. Thanks Scott's Automotive!

Great priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
ForOne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I wanted to express my appreciation to all the folks at Scott's Automotive, Dustin, Jason, Pam and the mechanics who worked on my vehicle. They were professional, letting me know when they could get me in and keeping there word about that. Getting work done in a timely manner and at a decent price. They fixed my…

Reasonable priceTransmissionExhaustAuto engine diagnostic
May1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They really did a good job on working on my car. Customer support was one of the best they care about the safety of their customer and the car. Even provide me some car knowledges and recommend me stuffs about my car. They are the peoples you can trust and rely on.

Reasonable priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Peter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott and Jason were awesome. They got my vehicle in the shop quickly, took care of all the services I requested, and now it’s running great! Super friendly and customer-focused team. Highly recommend them if you need reliable car care!

Reasonable priceTransmissionOil change
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

It's running good, curious did you do something with the PVC valve problem, the check engine light was off.

A/C servicesTransmissionAir & cabin filter replacement
Maria5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great service. Honest and trustworthy. I would definitely recommend taking your vehicles here. After taking ours somewhere else, we brought to Scott’s for a second opinion and we saved a lot of money by doing so. Update: Scott’s is still the best! It is great to have a trusted auto mechanic. I have a big family…

TransmissionAir & cabin filter replacementGeneral repairs & maintenance
RandyLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Had shifter issues and needed towed. Great communication. I was told upfront after diagnosis what it would cost… no surprises. Treated my vehicle like it was theirs and that’s why I trust them. Professional repair. Thanks Jason. I’m a multi time customer and I’ll return again.

Transmission+ Value
Stephanie2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

AMAZING customer service!!! I have been using Scott’s for all of my cars for over 10 years!! They are easy to work with and repairs are done right in very little time. I refuse to go anywhere else!

Air & cabin filter replacementBatteryBrakes+ Punctuality+ Quality+ Professionalism
Nick7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Rating only, no written review.

Great priceTransmission
Neal2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Transmission

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 4%

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