Experts Reviews · Company report
Scott's Automotive Services Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%91+22.1Value 14%100+14.1Replies to reviews 7%7+0.5Craft & service penalty95−0.5Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.86SCORE

Scott's Automotive Services Inc

Des Moines, IA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #320Position by Experts Score among all companies we track in this category. of 687 auto repair shops · 4.9★ from 454 Google reviews

Report card

Percentile vs other auto repair shops (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Automotive Services Inc is better than 92% of auto repair shops.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Automotive Services Inc is better than 91% of auto repair shops.A
91
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Automotive Services Inc is better than 95% of auto repair shops.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Automotive Services Inc is better than 100% of auto repair shops.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Automotive Services Inc is better than 7% of auto repair shops.F
7

Reviews for your job

Customers hired Scott's Automotive Services Inc for 8 kinds of job.

Scott's Automotive Services Inc for vehicle inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.28
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.93
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Vehicle Inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#85 / 243
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 28 Google reviews tagged “Vehicle Inspection” · showing 20

JennLocal Guide · 6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★

Loved how transparent they were with my repairs and the surprise repair needed!!

Great priceTiresSteering & suspension repairVehicle Inspection
Tony8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Good service great guys to work with.

Reasonable priceBattery
Jennifer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

They were fast, efficient, and incredibly kind—from the woman who answered the phone to Jason, whom I had the pleasure of working with throughout the entire process. The team at Scott’s truly went above and beyond to help me get my rear differential repaired properly and make sure everything was done right. They…

Great priceTiresSteering & suspension repairVehicle Inspection
Bill11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Pam thanks for taking the time to be a knowledgeable and true professional. I will be back. Thanks!

Reasonable priceVehicle InspectionService not listed
LindaLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Scotts staff is the best there is! They are knowledgeable, friendly and treat customers with respect.

Great priceElectrical repairGeneral repairs & maintenanceVehicle Inspection
T5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

First off, everyone there is absolutely outstanding in their ability to not only fix, but also and most importantly provide an interpretation of your vehicle's actual issues from what you told them. Anything involving "It makes this weird..." or "When I drive it, it does..." can apparently be completely understood…

Reasonable priceTiresVehicle InspectionWheel alignment
James6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Awesome work and effective communication

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
SusanLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Very pleased with my first visit here. Inspection was comprehensive, price was reasonable and service was great! I'll be back!

Reasonable priceAir & cabin filter replacementTiresVehicle Inspection
MikeLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott's Automotive in Des Moines, Iowa did a great job on our Chevy Colorado, a lot of overdue maintenance and repairs. We drive it a lot of miles every day and it is running great. They were also very flexible with scheduling and had extremely helpful office staff.

Customer photo from Mike's reviewCustomer photo from Mike's review
Great priceTransmissionAir & cabin filter replacementExhaust
CharlotteLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Awesome crew, serviced a work truck for us in Des Moines. Thanks Scott's Automotive!

Great priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Christian1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

I was recommended by a friend for "Scott's Automotive Services Inc." and now have found mechanics that know what they are doing and very friendly and professional. I will be using them from now on for all my vehicles. I am very Happy their services.... and recommend them ..... Thanks Scott's Automotive, Chris My…

Great priceElectrical repairExhaustGeneral repairs & maintenance+ Punctuality+ Quality+ Professionalism
KristieLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

Thank you for the attention to detail you take with each service request I need. This last visit was for a second opinion on a variety of issues. I moved out of town and tried to find a local mechanic. No one I have found is as HONEST, reliable and can get my car in rather quickly than Scott’s Automotive. You can…

Great priceAir & cabin filter replacementTiresGeneral repairs & maintenance
Patrick2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

They did fantastic work as always. I have come to rely on them for all my automotive needs. They are like family, but better. Michael

Auto battery replacementVehicle InspectionService not listed+ Punctuality
ForOne3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I wanted to express my appreciation to all the folks at Scott's Automotive, Dustin, Jason, Pam and the mechanics who worked on my vehicle. They were professional, letting me know when they could get me in and keeping there word about that. Getting work done in a timely manner and at a decent price. They fixed my…

Reasonable priceTransmissionExhaustAuto engine diagnostic
Michelle6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

They do good work. Helpful and polite employees.

Reasonable priceVehicle Inspection
Jackn8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★

Scott's always does great on trouble shooting to find issue and very fair on pricing for repairs . Inspections shows all they find to what's needed and good.all done in a very timely manner .

Great priceGeneral repairs & maintenanceAuto engine diagnosticVehicle Inspection
Steph3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Dustin thoroughly went through my vehicle to diagnose all of the things that needed attention. He was kind, professional and answered all my questions. Very happy with the service I received! Thank you Dustin!

Electrical repairAir & cabin filter replacementElectrical
May1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They really did a good job on working on my car. Customer support was one of the best they care about the safety of their customer and the car. Even provide me some car knowledges and recommend me stuffs about my car. They are the peoples you can trust and rely on.

Reasonable priceTransmissionAir & cabin filter replacementGeneral repairs & maintenance
Jason5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Shop is clean and inviting. Staff was friendly and knowledgable. I had a great experience and would recommend this repair shop to everyone.

Electrical repairExhaustTires
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

It's running good, curious did you do something with the PVC valve problem, the check engine light was off.

A/C servicesTransmissionAir & cabin filter replacement

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Price

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Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 39%Reasonable 57%Overpriced 0%Not sure 4%

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