Experts Reviews · Company report
Scott's Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Scott's Carpet Care

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 1,074 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Carpet Care is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Carpet Care is better than 62% of rug cleaning.B
62

Reviews for your job

Customers hired Scott's Carpet Care for 5 kinds of job.

Scott's Carpet Care for area rug cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.48
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$447
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 88/100.How Job match is calculatedBuilt only from reviews Google tagged “Area rug cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 51
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 48 Google reviews tagged “Area rug cleaning” · showing 20

Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service has always been excellent. This is the third time I've used Scott's - my wool rug looks so beautiful and the work was completed when promised. I'll definitely call Scott's again!

Paid $300–350Great pricePet stain & odor removalArea rug cleaning
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great work done by Scott’s carpet care

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
QuianaLocal Guide · 273 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I would like to say that I google carpet cleaning and this company came up. They were so friendly and professional. They returned my grandson rug in a timely manner.

Paid $100–150Not sureCarpet steam cleaningArea rug cleaning
Jose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Great experience Thank you

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Pat15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

They did a great job cleaning my 3 area rugs. Jason, Michelle & Jonathan were very helpful and great to work with.

Paid $500+Reasonable priceArea rug cleaning
Jordan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Carpet was a washable wool rug and Scott’s did a fantastic job. Staff communicated effectively and the whole process was very easy.

Paid $250–300Great priceArea rug cleaning
VictoriaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott’s Carpet Care team was great. They cleaned 3 large area rugs and did a bedrooom carpet clean. they were Friendly, on time, returned the rugs earlier than expected. I HIGHLY recommend them to anyone needing some work done.

Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My Go to Business for any type of floor cleaning. This time I called them out for carpet cleaning. Our floors had not been professionally done in ages and are beige &15 years old. Floors have never looked better! Highly recommended.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Chris7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Great customer service. Quality work. Will use them again. Would definitely recommend this company.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
JRLocal Guide · 65 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Very pleased with the communication and service. Im defenintly a customer for life

Great priceGeneral carpet cleaning+ Responsiveness+ Punctuality+ Quality
Michael8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Prompt, quality service!! Awesome communications!

Paid $300–350Reasonable priceArea rug cleaning
Jim5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Have used Scott’s multiple times and have been well-satisfied each time. This time we had 3 area rugs cleaned. Job was completed and rugs returned as scheduled. Jose put the rugs back down and even offered to help move furniture back in place.

Reasonable priceArea rug cleaning+ Responsiveness+ Punctuality+ Quality
DianeLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Scott's Carpet Care cleaned 2 area rugs. They did a great job.

General carpet cleaningArea rug cleaning
SteveLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great experience beginning to end for the 3rd time! Michelle was super friendly and responsive getting us on the schedule. Jose was on-time, super nice and professional. Most importantly, he was thorough and did an excellent job with our sectional. Would highly recommend (and have) for valuable rugs, carpet and furniture!!

Area rug cleaningGeneral carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
richard3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Great people very friendly and professional. My rug was returned super clean.

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Leslie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I've been using Scott's to clean my large area rugs for years. This time I also had them clean my tile and grout. They are always prompt, professional and do an outstanding job!

Area rug cleaningPet stain & odor removalService not listed+ Responsiveness+ Punctuality+ Quality
Ann5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This is the second time I have used Scott's - prompt, excellent service and great commitment to customer's needs. The 2 man team which delivered my beautifully clean rug arrived when promised and carefully laid the rug exactly where I asked on the new pad. I will definitely be using Scott's when the rug is dirty again.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Scooter2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Prompt pick up and delivery. Rug looks brand new!!

Area rug cleaning+ Responsiveness+ Punctuality+ Quality
Jennifer1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very pleased with our upholstery cleaning! Our couch looks new again.

Area rug cleaningUpholstery cleaning+ Punctuality+ Professionalism
Joseph1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

This rug was unfortunately soiled by my dogs. Previously I would use the Bissel to clean it. This time the Bissel did not work. So, I called Scott's Carpet Care based on the ratings. Scott's did not disappoint. Clean and smells great. You have a new customer. Thank you..

Area rug cleaning

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Price

$297+15% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning223$132–$290
Carpet steam cleaning153$164–$359
Pet stain & odor removal144$139–$377
Upholstery cleaning80$170–$340
Area rug cleaning47$139–$447

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