Experts Reviews · Company report
Scott's Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Scott's Carpet Care

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 1,074 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Carpet Care is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Carpet Care is better than 62% of rug cleaning.B
62

Reviews for your job

Customers hired Scott's Carpet Care for 5 kinds of job.

Scott's Carpet Care for carpet steam cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.155
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$250–300
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$164–$359
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 43
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 155 Google reviews tagged “Carpet steam cleaning” · showing 40

Michele11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Very professional on time and did a wonderful job on my carpets. I will be using them again.

Paid $250–300Reasonable priceCarpet steam cleaning
Jessica3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

Jose did a fantastic job, he was able to remove stains other companies could not. We look forward to using Scott’s again.

Paid $500+Great priceCarpet steam cleaning
davidLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

First, I'd like to start with how pleasant Michelle was to get my appointment setup, and also how fast they were able to accommodate my request. Second, the technician Jose was very professional, knowledgeable, and did an absolute bang up job. 10/10 We operate an elevator company with a large warehouse and 3…

Customer photo from david's reviewCustomer photo from david's reviewCustomer photo from david's review
Paid $250–300Great priceCarpet steam cleaningGeneral carpet cleaning
Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jason and Stevie performed 3 miracles today. Price can’t be beat and service is top notch. See for yourself…years of pet messes, spilled food and drinks - all washed away. Kitchen grout clean and seal is next. Thank you!!!

Customer photo from Lisa's review
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
esLocal Guide · 60 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★

Did a drop of and pick up for my kitchen runner. Conveniently located and service was quicker than expected.

Customer photo from es's review
Paid $100–150Carpet steam cleaning
Becky7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

Service and communication is great! They show up exactly as scheduled. Jose was very thorough and removed stubborn stains. I highly recommend them!

Paid $150–200Reasonable priceCarpet steam cleaning
Brent12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great job. Friendly team. Definitely recommend!

Carpet steam cleaningPet stain & odor removal
JeffLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Scott’s arrived today on time to clean clean our carpet and sofa. Nice job as always. Scott’s is the only one to use in our area. Great job and great people to work with. See you after Christmas after the grandkids spend the holidays here. We will need it. Thanks again.

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
DonnaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

It was time to have the entire house; carpet and tile in every room cleaned. He was a one-man show so to speak and did an excellent job in a timely manner. Absolutely no complaints and the tile areas look nearly new and the carpet is plush and smells good. I will be using them again

Great priceCarpet steam cleaning+ Professionalism
Timothy13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Hose was very professional and informative. He explained what he was about to do and why he was doing it. He made sure he laid mats for his equipment to protect the floors and walls. The carpet looks great. Awesome service.

Paid $200–250Great priceCarpet steam cleaning
GayeLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The men were friendly, efficient and did a great job. My carpets look so clean! This is the second time I've used Scott's and I will continue to do so, very pleased with their service.

Paid $200–250Reasonable priceCarpet steam cleaning
Bronwyn11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Always great to work with Michelle, Jason and Phillip! My tiled bathroom floors are clean but more importantly the clear grout seal will keep the grout from darkening!

Paid $200–250Reasonable priceCarpet steam cleaningService not listed
EmilyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Great to work with and did an excellent job! Fantastic communication!

Carpet steam cleaning
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Outstanding work as always and that is why they keep my business each year.

Paid $350–400Great priceCarpet steam cleaning
MarkLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I was highly impressed with Scott's Carpet Care. By far the best experience I have had in years. They were on time, dressed in professional uniforms, had a clean truck, and presented themselves as professional technicians. The carpet looks great, and I couldn't be more pleased. Will definitely use them again.

Paid $250–300Reasonable priceCarpet steam cleaning
Colin10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Easy to schedule and did a very nice job.

Reasonable priceCarpet steam cleaning
KamieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jose did such a great job. He removed stains that had been there for years. He was so helpful, knowledgeable and very friendly. Definitely recommend Scott’s.

Customer photo from Kamie's reviewCustomer photo from Kamie's reviewCustomer photo from Kamie's review
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Anita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was extremely please with my carpet cleaning! Jose was very professional. He listened carefully to my needs. He then explained all that he was going to do to fix the problems. The carpets are clean and it all smells wonderful. He did an excellent job. I highly recommend him and this company. Hire them! You will be so happy with the work they do for you.

Paid $350–400Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Jocelyne10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great people to work with! Mr. Jose did an exceptional job.

Reasonable priceCarpet steam cleaning
RichardLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Very professional, great look after the job was finished, would highly recommend them for anyone need their services.

Paid $200–250Great priceCarpet steam cleaning+ Punctuality
MichaelLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

have been using Scott Carpet Care for many years and have always been very satisfied with the quality of their service. However, my experience yesterday with Jose was truly exceptional. Jose went above and beyond to ensure the job was done right. My carpets literally look brand new, and I couldn't be happier with…

Paid $200–250Reasonable priceCarpet steam cleaningGeneral carpet cleaning
Ericka10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

PHENOMENAL!!!! Jose was great! He really went above and beyond and we appreciate it all! Will be calling you guys back!

Paid $200–250Great priceCarpet steam cleaning
Kelsie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

WONDERFUL EXPERIENCE!!! 2nd time using the company. Will continue!

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Amy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful to work with as always! Polite, clean, always gets the stains out! Goes above and beyond!

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Jay7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Jose did an absolutely amazing job on our carpet! He worked so hard and it shows - our carpet looks as good as new!

Reasonable priceCarpet steam cleaning
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great work done by Scott’s carpet care

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Debbie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Scott's Carpet Care is excellent. From making the appointment to finishing the job is very professional. I highly recommend Scott's Carpet Care.

Paid $250–300Reasonable priceCarpet steam cleaning
Tracy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional service. I needed to clean all the carpet in my home in preparation to sell it. They changed their schedule in order to accommodate my timing. Very grateful for their consideration !

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
C7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jose was very knowledgeable and his years of experience really showed. Great customer service.

Reasonable priceCarpet steam cleaning
QuianaLocal Guide · 273 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I would like to say that I google carpet cleaning and this company came up. They were so friendly and professional. They returned my grandson rug in a timely manner.

Paid $100–150Not sureCarpet steam cleaningArea rug cleaning
Inna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The lady who helped me schedule was very professional and knowledgeable. The team that cleaned was on time, professional, and did a great job! Would recommend and use for other jobs!

Paid $400–450Reasonable priceCarpet steam cleaningPet stain & odor removal
Elizabeth3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jason Was extremely professional yet very friendly and personable.. The carpet looks beautiful and restored to its natural color. Did not realize it was that dirty. I would recommend you many times over. Thank you for your service.

Paid $200–250Great priceCarpet steam cleaning
Dorothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Quick, professional, and did a great job! Jose was polite and efficient. Went above and beyond!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Helen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I couldn’t be happier with Scott’s carpet, furniture, and tile cleaning service! From start to finish, the team was professional, friendly, and incredibly thorough. My carpets look brand new, the furniture is fresh and spotless, and the tile and grout have been restored to a level I didn’t think was possible.…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Matt13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Jose always does a great job!! Thanks so much, I will recommend Scott’s Carpet Cleaners to everyone they are the best!!! Jose goes above and beyond. He is truly the BEST and so professional!!!

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
Shawn3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

I said it before and I’ll say it again, Scott’s is the only place I will go to have my carpets and furniture cleaned. Consistent, reasonably priced, and always have a great attitude. Not to mention the quality in their work. Been using them for years and don’t plan on stopping.

Paid $300–350Reasonable priceCarpet steam cleaning
Stephanie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Excellent service very professional and reliable.

Carpet steam cleaning
TreLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Been using Scott’s for years. I highly recommend. Jose was great and got out several stains for me. Professional and patient.

Paid $250–300Reasonable priceCarpet steam cleaning
RichardLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott’s did a wonderful job cleaning oil area rug.

Paid $250–300Great priceCarpet steam cleaning
MelissaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Absolutely wonderful!! Great price. Professional service - and everyone was so friendly! Jason did an amazing job. We had considered replacing our carpet but wanted to give this a try first - so glad we did. Saved us thousands! They gave us the price upfront. Also great communication when they're on the way, gives a…

Customer photo from Melissa's review
Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal

Show more carpet steam cleaning reviews (115 more) →

Price

$297+15% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning223$132–$290
Carpet steam cleaning153$164–$359
Pet stain & odor removal144$139–$377
Upholstery cleaning80$170–$340
Area rug cleaning47$139–$447

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