Analyzing 8,608,4088.6M ReviewsFor 24,50624.5K Experts

Experts Reviews · Company report
Scott's Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Scott's Carpet Care

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 1,074 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Carpet Care is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Carpet Care is better than 62% of rug cleaning.B
62

Reviews for your job

Customers hired Scott's Carpet Care for 5 kinds of job.

Scott's Carpet Care for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.144
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 144 Google reviews tagged “Pet stain & odor removal” · showing 20

Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jason and Stevie performed 3 miracles today. Price can’t be beat and service is top notch. See for yourself…years of pet messes, spilled food and drinks - all washed away. Kitchen grout clean and seal is next. Thank you!!!

Customer photo from Lisa's review
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Brent12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great job. Friendly team. Definitely recommend!

Carpet steam cleaningPet stain & odor removal
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The crew arrived on time, were professional and friendly. They respected my home and communicated clearly. My carpets went from dull and smelly to bright and fresh! I’ll be using them again in the future when needed. It took about 5 hours for most carpets to dry a few areas the next day.

Paid $400–450Reasonable priceGeneral carpet cleaningPet stain & odor removal
KamieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jose did such a great job. He removed stains that had been there for years. He was so helpful, knowledgeable and very friendly. Definitely recommend Scott’s.

Customer photo from Kamie's reviewCustomer photo from Kamie's reviewCustomer photo from Kamie's review
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Anita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was extremely please with my carpet cleaning! Jose was very professional. He listened carefully to my needs. He then explained all that he was going to do to fix the problems. The carpets are clean and it all smells wonderful. He did an excellent job. I highly recommend him and this company. Hire them! You will be so happy with the work they do for you.

Paid $350–400Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Jacob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic services. My couch smells and looks fresh!!

Great priceUpholstery cleaningPet stain & odor removal
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service has always been excellent. This is the third time I've used Scott's - my wool rug looks so beautiful and the work was completed when promised. I'll definitely call Scott's again!

Paid $300–350Great pricePet stain & odor removalArea rug cleaning
Kelsie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

WONDERFUL EXPERIENCE!!! 2nd time using the company. Will continue!

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great work done by Scott’s carpet care

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Tracy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional service. I needed to clean all the carpet in my home in preparation to sell it. They changed their schedule in order to accommodate my timing. Very grateful for their consideration !

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Jose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Great experience Thank you

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Inna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The lady who helped me schedule was very professional and knowledgeable. The team that cleaned was on time, professional, and did a great job! Would recommend and use for other jobs!

Paid $400–450Reasonable priceCarpet steam cleaningPet stain & odor removal
Dorothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Quick, professional, and did a great job! Jose was polite and efficient. Went above and beyond!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Helen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I couldn’t be happier with Scott’s carpet, furniture, and tile cleaning service! From start to finish, the team was professional, friendly, and incredibly thorough. My carpets look brand new, the furniture is fresh and spotless, and the tile and grout have been restored to a level I didn’t think was possible.…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Matt13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Jose always does a great job!! Thanks so much, I will recommend Scott’s Carpet Cleaners to everyone they are the best!!! Jose goes above and beyond. He is truly the BEST and so professional!!!

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
MelissaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Absolutely wonderful!! Great price. Professional service - and everyone was so friendly! Jason did an amazing job. We had considered replacing our carpet but wanted to give this a try first - so glad we did. Saved us thousands! They gave us the price upfront. Also great communication when they're on the way, gives a…

Customer photo from Melissa's review
Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
DeborahLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

My carpet looks like NEW! It smells wonderful and feels great! Jason was very professional. He explained the process and was very honest about what he could do and what he could not do. I was totally impressed by the results. I will be recommending Scott's to every one I know!…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ronda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott's Carpet Care and their technician, Jose, did a fabulous job at our mother's house as she prepares to sell :-D Highly recommend!

Paid $350–400Reasonable priceGeneral carpet cleaningPet stain & odor removal
stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

These guys have been great ! Used them for years - would highly recommend! Jose was excellent.

Reasonable priceGeneral carpet cleaningPet stain & odor removal
JacquelineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve been using Scott’s Carpet Care for many years. They do a wonderful job. Very efficient and respond immediately to whatever I need. I used various carpet services prior to finding them and they definitely are the best.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal

Show more pet stain & odor removal reviews (124 more) →

Price

$297+15% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning223$132–$290
Carpet steam cleaning153$164–$359
Pet stain & odor removal144$139–$377
Upholstery cleaning80$170–$340
Area rug cleaning47$139–$447

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