Experts Reviews · Company report
Scott's Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Scott's Carpet Care

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 1,074 Google reviews

Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Carpet Care is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Carpet Care is better than 62% of rug cleaning.B
62

Reviews for your job

Customers hired Scott's Carpet Care for 5 kinds of job.

Scott's Carpet Care for pet stain & odor removal

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.144
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.98
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$139–$377
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Pet stain & odor removal”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 53
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 144 Google reviews tagged “Pet stain & odor removal” · showing 40

Lisa1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Jason and Stevie performed 3 miracles today. Price can’t be beat and service is top notch. See for yourself…years of pet messes, spilled food and drinks - all washed away. Kitchen grout clean and seal is next. Thank you!!!

Customer photo from Lisa's review
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Brent12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

Great job. Friendly team. Definitely recommend!

Carpet steam cleaningPet stain & odor removal
James7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The crew arrived on time, were professional and friendly. They respected my home and communicated clearly. My carpets went from dull and smelly to bright and fresh! I’ll be using them again in the future when needed. It took about 5 hours for most carpets to dry a few areas the next day.

Paid $400–450Reasonable priceGeneral carpet cleaningPet stain & odor removal
KamieLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Jose did such a great job. He removed stains that had been there for years. He was so helpful, knowledgeable and very friendly. Definitely recommend Scott’s.

Customer photo from Kamie's reviewCustomer photo from Kamie's reviewCustomer photo from Kamie's review
Paid $250–300Great priceCarpet steam cleaningPet stain & odor removal
Anita3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I was extremely please with my carpet cleaning! Jose was very professional. He listened carefully to my needs. He then explained all that he was going to do to fix the problems. The carpets are clean and it all smells wonderful. He did an excellent job. I highly recommend him and this company. Hire them! You will be so happy with the work they do for you.

Paid $350–400Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Jacob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic services. My couch smells and looks fresh!!

Great priceUpholstery cleaningPet stain & odor removal
Ann1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service has always been excellent. This is the third time I've used Scott's - my wool rug looks so beautiful and the work was completed when promised. I'll definitely call Scott's again!

Paid $300–350Great pricePet stain & odor removalArea rug cleaning
Kelsie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

WONDERFUL EXPERIENCE!!! 2nd time using the company. Will continue!

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great work done by Scott’s carpet care

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Tracy5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Very professional service. I needed to clean all the carpet in my home in preparation to sell it. They changed their schedule in order to accommodate my timing. Very grateful for their consideration !

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Jose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Great experience Thank you

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Inna2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

The lady who helped me schedule was very professional and knowledgeable. The team that cleaned was on time, professional, and did a great job! Would recommend and use for other jobs!

Paid $400–450Reasonable priceCarpet steam cleaningPet stain & odor removal
Dorothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Quick, professional, and did a great job! Jose was polite and efficient. Went above and beyond!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Helen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I couldn’t be happier with Scott’s carpet, furniture, and tile cleaning service! From start to finish, the team was professional, friendly, and incredibly thorough. My carpets look brand new, the furniture is fresh and spotless, and the tile and grout have been restored to a level I didn’t think was possible.…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Matt13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Jose always does a great job!! Thanks so much, I will recommend Scott’s Carpet Cleaners to everyone they are the best!!! Jose goes above and beyond. He is truly the BEST and so professional!!!

Paid $200–250Great priceCarpet steam cleaningPet stain & odor removal
MelissaLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Absolutely wonderful!! Great price. Professional service - and everyone was so friendly! Jason did an amazing job. We had considered replacing our carpet but wanted to give this a try first - so glad we did. Saved us thousands! They gave us the price upfront. Also great communication when they're on the way, gives a…

Customer photo from Melissa's review
Paid $200–250Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
DeborahLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

My carpet looks like NEW! It smells wonderful and feels great! Jason was very professional. He explained the process and was very honest about what he could do and what he could not do. I was totally impressed by the results. I will be recommending Scott's to every one I know!…

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ronda5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Scott's Carpet Care and their technician, Jose, did a fabulous job at our mother's house as she prepares to sell :-D Highly recommend!

Paid $350–400Reasonable priceGeneral carpet cleaningPet stain & odor removal
stephanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

These guys have been great ! Used them for years - would highly recommend! Jose was excellent.

Reasonable priceGeneral carpet cleaningPet stain & odor removal
JacquelineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve been using Scott’s Carpet Care for many years. They do a wonderful job. Very efficient and respond immediately to whatever I need. I used various carpet services prior to finding them and they definitely are the best.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal
Cindy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I have been using this company for several years now. Each time, we get the same technician, which I really appreciate! He is very knowledgeable and very thorough. This time we had our grout, cleaned and sealed. We also have had our carpets cleaned with them. I would highly recommend this company to anyone who needs…

Paid $500+Reasonable priceGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jay2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Phillip did a thorough job of cleaning the carpet and he remeasured our rooms to make sure we did not get overcharged as the size listed was bigger than actual. Friendly, he answered all of our questions. He just rolled in and did his business efficiently.

Reasonable priceGeneral carpet cleaningPet stain & odor removal
Ursula8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

An amazing experience and the carpets look fantastic!

Paid $250–300Reasonable priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Scott9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Jason did a great job. The carpets look significantly better and the carpet technician demonstrated excellent customer service skills.

Carpet steam cleaningPet stain & odor removal
DaliaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Jose did a phenomenal job with my sectional deep clean. I did not have high expectations since it’s white boucle but it looks and smells BRAND NEW. Thank you so much!

Paid $250–300Reasonable priceUpholstery cleaningPet stain & odor removal
VictoriaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Scott’s Carpet Care team was great. They cleaned 3 large area rugs and did a bedrooom carpet clean. they were Friendly, on time, returned the rugs earlier than expected. I HIGHLY recommend them to anyone needing some work done.

Reasonable priceCarpet steam cleaningPet stain & odor removalArea rug cleaning
KarenLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

From phone call to completion I give Scott’s 10 stars. Customer service focused, communication is top notch, reasonable pricing, and I can’t say enough about Jose! He was so kind and professional and did an amazing job with our carpet. It looks fabulous and smells so fresh. It’s been 4 days since our service and I…

Paid $150–200Great priceGeneral carpet cleaningPet stain & odor removal
Linda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

My Go to Business for any type of floor cleaning. This time I called them out for carpet cleaning. Our floors had not been professionally done in ages and are beige &15 years old. Floors have never looked better! Highly recommended.

Area rug cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
L.v6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely the best carpet cleaning company. If you need professional carpet cleaning go with the best, I promise they are worth every single penny!

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Karen3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

What a great experience! Our carpet was so stained from pets, I wasn’t sure it would ever come clean. Now our carpet looks brand new! I can’t recommend Scott’s enough!

Paid $300–350Reasonable priceGeneral carpet cleaningPet stain & odor removal
micheleLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Prompt, professional, and reasonably priced. They did a great job!

Pet stain & odor removal+ Value
Kambie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Jason Dunstone was an absolute pleasure to work with today. He was informative throughout the service, and we couldn’t be more pleased with the outcome. We were a little concerned that our 3 dogs would cause problems for Jason as he focused on the service, but it turned out that they all became best friends. We…

Paid $500+Reasonable priceCarpet steam cleaningPet stain & odor removal
Beverly9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

They did an excellent job of cleaning my carpet, some of which had pet stains. They also did an excellent job of cleaning my tile and the grout. Recommend

Reasonable priceGeneral carpet cleaningPet stain & odor removalService not listed
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Great service!!! Jose was friendly, informative, thorough, and extremely professional!! I highly recommend Scott’s Carpet Care for all oltypes of carpet care needs!!!

Great priceCarpet steam cleaningGeneral carpet cleaningPet stain & odor removal
GregLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Awesome service with Jason!!! And the tile floors look brand new!! Thanks guys!!!!

Great pricePet stain & odor removal
Shawnalyn12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

I have used the service a few times Always professional and do excellent work!

Upholstery cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
TaraLocal Guide · 59 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Used them again- always tries to help out even with next day emergencies- the best carpet cleaner we've used in 32 years- 8 states- 13 homes!!! What I wrote last year: “Jason Dunstone was exceptional! Punctual and was perhaps the most technically proficient carpet tech we’ve ever used! We’ve lived in 7 states and…

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal
Jai5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Had the best experience with Jason’s team from Scott’s Carpet Care. Really personable guys, punctual, and honest. We had our carpet cleaned from bad kitty business and they cleaned it up nicely, smells great as if nothing happened.

Carpet steam cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Kimberly7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Our technician, Jason, and the young man he was training, could not have been nicer. They arrived on time, worked together efficiently and we are pleased with the results. I highly recommend Scotts Carpet Cleaning.

General carpet cleaningPet stain & odor removal+ Quality
Kelly2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Been using them for years, always do a great job!!!

Carpet steam cleaningPet stain & odor removal+ Professionalism

Show more pet stain & odor removal reviews (104 more) →

Price

$297+15% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning223$132–$290
Carpet steam cleaning153$164–$359
Pet stain & odor removal144$139–$377
Upholstery cleaning80$170–$340
Area rug cleaning47$139–$447

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