How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREScott's Carpet Care
Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 1,074 Google reviews
Report card
Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.
Reviews for your job
Customers hired Scott's Carpet Care for 5 kinds of job.
Scott's Carpet Care for pet stain & odor removal
Clear ✕All 144 Google reviews tagged “Pet stain & odor removal” · showing 100
Jason and Stevie performed 3 miracles today. Price can’t be beat and service is top notch. See for yourself…years of pet messes, spilled food and drinks - all washed away. Kitchen grout clean and seal is next. Thank you!!!
Great job. Friendly team. Definitely recommend!
The crew arrived on time, were professional and friendly. They respected my home and communicated clearly. My carpets went from dull and smelly to bright and fresh! I’ll be using them again in the future when needed. It took about 5 hours for most carpets to dry a few areas the next day.
Jose did such a great job. He removed stains that had been there for years. He was so helpful, knowledgeable and very friendly. Definitely recommend Scott’s.
I was extremely please with my carpet cleaning! Jose was very professional. He listened carefully to my needs. He then explained all that he was going to do to fix the problems. The carpets are clean and it all smells wonderful. He did an excellent job. I highly recommend him and this company. Hire them! You will be so happy with the work they do for you.
Fantastic services. My couch smells and looks fresh!!
Service has always been excellent. This is the third time I've used Scott's - my wool rug looks so beautiful and the work was completed when promised. I'll definitely call Scott's again!
WONDERFUL EXPERIENCE!!! 2nd time using the company. Will continue!
Great work done by Scott’s carpet care
Very professional service. I needed to clean all the carpet in my home in preparation to sell it. They changed their schedule in order to accommodate my timing. Very grateful for their consideration !
Great experience Thank you
The lady who helped me schedule was very professional and knowledgeable. The team that cleaned was on time, professional, and did a great job! Would recommend and use for other jobs!
Quick, professional, and did a great job! Jose was polite and efficient. Went above and beyond!
I couldn’t be happier with Scott’s carpet, furniture, and tile cleaning service! From start to finish, the team was professional, friendly, and incredibly thorough. My carpets look brand new, the furniture is fresh and spotless, and the tile and grout have been restored to a level I didn’t think was possible.…
Jose always does a great job!! Thanks so much, I will recommend Scott’s Carpet Cleaners to everyone they are the best!!! Jose goes above and beyond. He is truly the BEST and so professional!!!
Absolutely wonderful!! Great price. Professional service - and everyone was so friendly! Jason did an amazing job. We had considered replacing our carpet but wanted to give this a try first - so glad we did. Saved us thousands! They gave us the price upfront. Also great communication when they're on the way, gives a…
My carpet looks like NEW! It smells wonderful and feels great! Jason was very professional. He explained the process and was very honest about what he could do and what he could not do. I was totally impressed by the results. I will be recommending Scott's to every one I know!…
Scott's Carpet Care and their technician, Jose, did a fabulous job at our mother's house as she prepares to sell :-D Highly recommend!
These guys have been great ! Used them for years - would highly recommend! Jose was excellent.
I’ve been using Scott’s Carpet Care for many years. They do a wonderful job. Very efficient and respond immediately to whatever I need. I used various carpet services prior to finding them and they definitely are the best.
I have been using this company for several years now. Each time, we get the same technician, which I really appreciate! He is very knowledgeable and very thorough. This time we had our grout, cleaned and sealed. We also have had our carpets cleaned with them. I would highly recommend this company to anyone who needs…
Phillip did a thorough job of cleaning the carpet and he remeasured our rooms to make sure we did not get overcharged as the size listed was bigger than actual. Friendly, he answered all of our questions. He just rolled in and did his business efficiently.
An amazing experience and the carpets look fantastic!
Jason did a great job. The carpets look significantly better and the carpet technician demonstrated excellent customer service skills.
Jose did a phenomenal job with my sectional deep clean. I did not have high expectations since it’s white boucle but it looks and smells BRAND NEW. Thank you so much!
Scott’s Carpet Care team was great. They cleaned 3 large area rugs and did a bedrooom carpet clean. they were Friendly, on time, returned the rugs earlier than expected. I HIGHLY recommend them to anyone needing some work done.
From phone call to completion I give Scott’s 10 stars. Customer service focused, communication is top notch, reasonable pricing, and I can’t say enough about Jose! He was so kind and professional and did an amazing job with our carpet. It looks fabulous and smells so fresh. It’s been 4 days since our service and I…
My Go to Business for any type of floor cleaning. This time I called them out for carpet cleaning. Our floors had not been professionally done in ages and are beige &15 years old. Floors have never looked better! Highly recommended.
Absolutely the best carpet cleaning company. If you need professional carpet cleaning go with the best, I promise they are worth every single penny!
What a great experience! Our carpet was so stained from pets, I wasn’t sure it would ever come clean. Now our carpet looks brand new! I can’t recommend Scott’s enough!
Prompt, professional, and reasonably priced. They did a great job!
Jason Dunstone was an absolute pleasure to work with today. He was informative throughout the service, and we couldn’t be more pleased with the outcome. We were a little concerned that our 3 dogs would cause problems for Jason as he focused on the service, but it turned out that they all became best friends. We…
They did an excellent job of cleaning my carpet, some of which had pet stains. They also did an excellent job of cleaning my tile and the grout. Recommend
Great service!!! Jose was friendly, informative, thorough, and extremely professional!! I highly recommend Scott’s Carpet Care for all oltypes of carpet care needs!!!
Awesome service with Jason!!! And the tile floors look brand new!! Thanks guys!!!!
I have used the service a few times Always professional and do excellent work!
Used them again- always tries to help out even with next day emergencies- the best carpet cleaner we've used in 32 years- 8 states- 13 homes!!! What I wrote last year: “Jason Dunstone was exceptional! Punctual and was perhaps the most technically proficient carpet tech we’ve ever used! We’ve lived in 7 states and…
Had the best experience with Jason’s team from Scott’s Carpet Care. Really personable guys, punctual, and honest. We had our carpet cleaned from bad kitty business and they cleaned it up nicely, smells great as if nothing happened.
Our technician, Jason, and the young man he was training, could not have been nicer. They arrived on time, worked together efficiently and we are pleased with the results. I highly recommend Scotts Carpet Cleaning.
Been using them for years, always do a great job!!!
I just moved back from Ohio and had to get my carpets cleaned, these carpets were horrible! I called Scott’s and they were great! I had to cancel a few times and they still treated me like gold! They cleaned my carpets and they came out looking brand new! The technician that came out was awesome! Would recommend…
I've been using Scott's to clean my large area rugs for years. This time I also had them clean my tile and grout. They are always prompt, professional and do an outstanding job!
My initial interaction was with Michelle, who was very pleasant, knowledgeable & detailed. Jason & Jose' were ON TIME, delightful and worked together as a Power Team! The entire Team truly earned their 5 stars.
Scott’s does a great job with carpet and pet stains. I would definitely recommend them! Great customer service
This is the second time I have used Scott's - prompt, excellent service and great commitment to customer's needs. The 2 man team which delivered my beautifully clean rug arrived when promised and carefully laid the rug exactly where I asked on the new pad. I will definitely be using Scott's when the rug is dirty again.
They clean carpets using multiple steps to ensure everything is clean. My carpets look great, and smell fantastic.
Will definitely use Scott's again for carpet cleaning and other services when needed. Employee was on time and very personable.
Our grout looks amazing! They were friendly, on time and the outcome was fantastic! 10/10 recommend.
Did an awesome job!!
New puppy, not potty trained so Jason really had his work cut out for him. He was super nice, knowledgeable and did an excellent job! We are so pleased and love that he found pet stains (with a blue light) that we didn’t even know were there. Great advice!
Jason did an excellent job cleaning our carpets. Removed stains and pet stains. I was impressed with the entire process from the initial call for quote all the way through the finished product. Very seemless and painless!
Gene did a great job.
Absolutely terrific service. Communication was amazing, price was fair, turn a round time was exceptional.
Very friendly and professional. Carpet looks great!!
Glen was informative and took his time. The carpet looks & smells great!
Highly recommend. Very professional.
Good customer service & great to work with!
Very pleased with Scott’s Carpet Care service! Highly recommend. Thank you!
The entire staff was professional and efficient. I am very happy with the quality of their work and would use them again when the time comes.
Great job. Took pet stained cushion into them and they cleaned and got the spot and smell out! Didn’t think it would ever smell good again! Thank you!
I have used Scott’s Carpet Care multiple times and I will continue to use them! Great customer service and they did an amazing job on getting the work done. Arrived in time as well!!! Would recommend them to anyone looking for carpet cleaning services.
On time, and very professional. Quality work at a reasonable price. Highly recommend.
BEST CARPET CLEANING COMPANY EVER!! I’ve used Scotts for years, never disappointed!
My carpets look new again, and with 2 dogs and 2 cats, this is a miracle
I called to schedule an appointment, and the agent was very friendly. I was able to get an appointment right away, and when Jason showed up, he was very friendly and thorough. My carpet looks amazing! I would highly recommend using them.
Jason did an excellent job with our carpet cleaning. I would use them again.
Gene and help were fantastic! Very professional and detail oriented. Highly recommended!!
Rug was good as new. And price was great too.
My carpet looks and smells so much better! I'd definitely use him again!
This was my first time using a Professional Carpet Company, and WOW they did amazing! Thank You so much Scott's Carpet Care. I would highly recommend them,and will use them again if ever needed.
I will definitely be a returning customer. I was able to make appointment via text which was so convenient! He arrived on time and completed the work with excellence.
Great service and very easy process!
Very nice staff, great work. Ive used Scott's for years for my residential and commercial carpets. They are really good
Very professional Job well done!
Gene with Scott’s Carpet Care did a fabulous job cleaning our carpets. We had pet stains and high traffic areas that look like new carpet now! So happy with the results. Highly recommend and will definitely use again.
Jason was great !!!
Scott’s is always on time, professional, and competent. I would recommend to anyone.
They arrived at my house early and did an outstanding job removing stains from my carpet. I will use them again.
Gene arrived on time and did a fantastic job cleaning two large recliners and the upstairs carpet with lots of pet stains. He was friendly and professional, he heavily pretreated the pet stains, and was very thorough and knowledgeable. Highly recommend Scott’s!!
They did an amazing job! Our carpet smell good and looks new!
Gene was great. Got here right on time, explained everything, and did a wonderful job. Took his time and didn’t rush anything. Very blessed to have reached out to this company. Absolutely no way a rental machine or even a consumer spot cleaner can do as deep of a clean as the machines and products they use. The…
We are very blessed to have Scott’s Carpet Care perform there services at our home. We were disappointed with another company that came and tried to over charge us. Very rude. But Scott’s Carpet Technician was very polite and professional. We will continue doing business with them! I highly recommende them! 5 ⭐️
Scott's Carpet Care is at the top when it comes to customer service. Communication before and after service creates an enjoyable, streamlined process.
Gene was the agent who came to my home. He was extremely knowledgeable and polite. I like that the company uses protective guards for walls, furniture to keep the hose from scrapping against these things.
Gene was on time, informative, and professional in his visit. Took care of the area in a timely manner, and did it all with a smile. I will use Scott’s for any other carpet cleaning needs in the future
They did a great job!
Responsive, professional and great communication. They were on time and the work was done in a timely manner and done well. Would definitely use again and recommend!
Very professional! They kept in touch with me and scheduled everything. My dog had a few accidents around the house and they were able to get the stain and smell out of my carpet. Highly recommend.
I enjoyed the fact that I never questioned where I stood with Scott's Carpet Care. The pricing is clear and upfront. The minute I set up an appointment, I was put in contact with a Technician via text message. Communication was upheld before, during and after the job was done.
Took their time and explained the process. Carpet looks and smells great.
The tech was scheduled to clean 3 rooms but I mentioned a stain in another room, and without missing a beat, he treated that stain too! He took his time to completely get the stain out! I felt like he went above and beyond what was schedule for him! Whatever equipment this company used must be top grade! Our…
First of all, I was impressed with the receptionist who answered the phone (Michelle). She was friendly, knowledgeable, easy to talk to and certainly willing to meet our needs. We were in the process of putting a house on the market for sale and had to get several rooms of carpet cleaned. At the last minute, we…
Wonderful customer service and love the results! Highly recommend
New to the area and talked with Scott and knew this was the business to trust my rugs to. They look brand new. Vibrant colors and look wonderful! I will use again when the time comes.
We contacted a neighbor regarding Scott's carpet care and received a strong recommendation. Jason arrived ahead of schedule, provided an overview of services and was very professional. Our pet stains and carpets were cleaned thoroughly. We will remain a customer and will definitely recommend services. Jason was awesome!
I had last minute company coming to stay and my pets had made a mess of the carpet upstairs. Scott's Carpet Care team was able to fit me in same day for prices comparable to other companies. They showed up on time. The tech was very friendly, yet professional. And they did an outstanding job. I will definitely use them again.
Great service with great pricing! This was my first experience using Scott's and will not be my last. The customer service is wonderful, which seems to be hard to find these days. My cream upholstered sofa looks brand new! They were able to remove the stains I knew about and others I didn't even notice until pointed out. Highly recommend!
Called because the carpet in the room downstairs got soaked from the water pipes busting in the attic. They were able to come out ASAP and did a wonderful job cleaning the carpet in the room and the stairs. I will definitely use them again.
Scott's did a great job cleaning our carpet. Jason was prompt and knocked out the cleaning quickly and I was able to pay with my card no prob. This company came highly recommended by other people in the Humble/Atascocita area.
First.. how do I describe how DESPERATE I was for a really GOOD and thorough carpet clean? My elderly dog, incontinent, has magical invisible urine. The kind that you can't see the stains and you don't know that she's left a secret mess until you're sitting right up IN IT while trying to play with your kids in the…
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General carpet cleaning | 223 | $132–$290 |
| Carpet steam cleaning | 153 | $164–$359 |
| Pet stain & odor removal | 144 | $139–$377 |
| Upholstery cleaning | 80 | $170–$340 |
| Area rug cleaning | 47 | $139–$447 |




