Analyzing 8,608,4088.6M ReviewsFor 24,50624.5K Experts

Experts Reviews · Company report
Scott's Carpet Care logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%62+4.4Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Scott's Carpet Care

Houston, TX · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 70 rug cleaning · 5.0★ from 1,074 Google reviews

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Report card

Percentile vs other rug cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and craft & service; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Carpet Care is better than 98% of rug cleaning.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Carpet Care is better than 100% of rug cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Carpet Care is better than 100% of rug cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Carpet Care is better than 100% of rug cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Carpet Care is better than 62% of rug cleaning.B
62

Reviews for your job

Customers hired Scott's Carpet Care for 5 kinds of job.

Scott's Carpet Care for upholstery cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.81
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$500+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$340
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 90/100.How Job match is calculatedBuilt only from reviews Google tagged “Upholstery cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 48
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 81 Google reviews tagged “Upholstery cleaning” · showing 20

Judy7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 hours ago★★★★★

Jason did a fine job with my upholstery! You can’t go wrong with Scott’s!!

Paid $500+Reasonable priceUpholstery cleaning
Ashley2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I had a great experience with Scott’s Carpet Care! My technician, Jose, did an excellent job. He was very thorough and helpful with explaining everything he did to keep my couches clean. Would definitely recommend!

Paid $350–400Reasonable priceUpholstery cleaning
JeffLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Scott’s arrived today on time to clean clean our carpet and sofa. Nice job as always. Scott’s is the only one to use in our area. Great job and great people to work with. See you after Christmas after the grandkids spend the holidays here. We will need it. Thanks again.

Paid $200–250Great priceCarpet steam cleaningUpholstery cleaning
Sheryl2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Wonderful!! Pleasant, on time and did more than I even expected. We have dogs, cats and toddlers so it wasn’t an easy job! So happy! Thanks!

Paid $350–400Great priceUpholstery cleaning
Jacob3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Fantastic services. My couch smells and looks fresh!!

Great priceUpholstery cleaningPet stain & odor removal
Jean.Local Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Coming from the carpet cleaning industry myself, I was especially impressed by the quality of service. Juan was extremely detailed oriented, and professional throughout the entire process. The communication from Scott’s Carpet Cleaning was excellent from start to finish, making everything seamless and stress-free. I…

Paid $500+Reasonable priceUpholstery cleaningGeneral carpet cleaningService not listed
Laurie9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Our technician from Scott’s worked very hard to provide an excellent service cleaning our furniture. He paid attention to all of the details and was very conscientious and considerate of our home. I will definitely use them again!

Upholstery cleaning
Kelsie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

WONDERFUL EXPERIENCE!!! 2nd time using the company. Will continue!

Paid $350–400Great priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Amy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Wonderful to work with as always! Polite, clean, always gets the stains out! Goes above and beyond!

Paid $250–300Reasonable priceCarpet steam cleaningUpholstery cleaning
Melanie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Great work done by Scott’s carpet care

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
Jose5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★

Great experience Thank you

Paid $500+Reasonable priceUpholstery cleaningPet stain & odor removalArea rug cleaning
Dorothy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Quick, professional, and did a great job! Jose was polite and efficient. Went above and beyond!

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
Helen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

I couldn’t be happier with Scott’s carpet, furniture, and tile cleaning service! From start to finish, the team was professional, friendly, and incredibly thorough. My carpets look brand new, the furniture is fresh and spotless, and the tile and grout have been restored to a level I didn’t think was possible.…

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningGeneral carpet cleaning
ASHLEE1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Jose was very honest in the work he did! He showed me some trouble spots on our couch (from our pets) and told me all the treatments he did to fully remove. He was on time and very thorough with the couch cleaning! I recommend Scott’s carpet care and Jose 10/10!

Paid $250–300Great priceUpholstery cleaning
John6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jason did an excellent job cleaning our sofa and chaise. It looks new!

Upholstery cleaning
DarlaLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Jason was a very hard worker at our home cleaning two couches that we had. He did an excellent job. I think he did a better job than other upholstery cleaners we’ve had before. I will use Scott’s again.

Paid $500+Reasonable priceUpholstery cleaning
Lenore6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Such a good and reasonable company to work with it. On time and my couch looks brand new!

Paid $250–300Reasonable priceUpholstery cleaning
Gary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 7 months ago★★★★★

The crew did a great job. Very positive and great folks.

Paid $200–250Reasonable priceCarpet steam cleaning
Monica6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Very professional, did a great job and fair price!

Upholstery cleaning
JacquelineLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

I’ve been using Scott’s Carpet Care for many years. They do a wonderful job. Very efficient and respond immediately to whatever I need. I used various carpet services prior to finding them and they definitely are the best.

Upholstery cleaningGeneral carpet cleaningPet stain & odor removal

Show more upholstery cleaning reviews (61 more) →

Price

$297+15% vs typical rug cleaning

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 41%Reasonable 59%Overpriced 0%Not sure 1%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning223$132–$290
Carpet steam cleaning153$164–$359
Pet stain & odor removal144$139–$377
Upholstery cleaning80$170–$340
Area rug cleaning47$139–$447

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