bruce richards1 reviewTotal number of Google reviews bruce has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFantastic customer service! Highly recommended!
- Services: Hornet & wasp extermination
Scott's Termite & Pest Control
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%94+22.8Value 14%98+13.9Replies to reviews 7%50+3.5Craft & service penalty89−1.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.89SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#54 of 73 cockroach controlPosition by Experts Score among all companies we track in this category. · better than 26%
4.9 ★★★★★ 174 Google reviews · 9 photos
95%five-star reviews
4.93★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
43%reviews answered by the owner
$152typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Scott's Termite & Pest Control at a glance
Customers frequently praise the company for punctual, same-day service, friendly and professional technicians, and reasonable pricing. Recurring themes include effective treatments for various pests, clear communication, and a lack of aggressive upselling during inspections. However, some reviews criticize the business for scheduling errors, missed appointments, and unresponsiveness to follow-up calls regarding recurring pest issues or warranty inspections.
- Google rating: 4.9 out of 5 from 174 reviews (95% five-star).
- Reviews on this page: 174 Google reviews (133 with written comments).
- Owner responses: the business replied to 43% of reviews.
- Most recent review: October 29, 2026.
- Service: Cockroach Control serving Bloomington, Indiana.
Data from Google, last updated November 1, 2026.
Score profile vs other cockroach control
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scott's Termite & Pest Control: 92/100 on this factor. Category median: 95.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scott's Termite & Pest Control: 94/100 on this factor. Category median: 94.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scott's Termite & Pest Control: 89/100 on this factor. Category median: 97.A
89
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scott's Termite & Pest Control: 98/100 on this factor. Category median: 100.A
98
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scott's Termite & Pest Control: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scott's Termite & Pest Control: 50/100 on this factor. Category median: 100.C
50
Bar = this company · dark tick = category median.
Star ratings
174 Google reviews we collected
- 5 stars16695%
- 4 stars42%
- 3 stars21%
- 2 stars21%
- 1 star00%
Praise vs complaints
Phrases our text analysis found in 133 written reviews
- Praise24798%
- Complaints42%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price3034%
- Reasonable4754%
- Overpriced22%
- Not sure89%
$152+31% vs typical cockroach control
Middle half of what 67 customers paid ($81–$246) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
- Staff & attitude7831%
- Speed & response5823%
- Quality & results3414%
- Would recommend2811%
- Price & value2510%
- Honesty & trust177%
- Communication114%
What customers talk about
We read 133 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great pricing, great communication and their techs have all been super nice, personable and professional.”
“Fast service, friendly employees, and overall good service.”
“The technician was friendly, punctual and very thorough.”
“If this service is needed again, we wouldn't hesitate and we highly recommend.”
“Price was very reasonable and the employees respectful.”
“considerate going thru a sressful situation Is tough- It is nice to trust a Professional service to help communicate and be supportive- Best of the B…”
“…tuation Is tough- It is nice to trust a Professional service to help communicate and be supportive- Best of the Best of the Best !…”
People customers mention
- Mason 4 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Scott's Termite & Pest Control for 8 kinds of job. Pick one to see what they paid and said.
Recent priced reviews
Emilyann3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
We have been using Scott’s for years and they are amazing! Great pricing, great communication and their techs have all been super nice, personable and professional.
Paid $60–80Great price
Julie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
I called and they were able to get me in same day. The technician was friendly, punctual and very thorough. Will definitely be using Scott’s again!
Paid $200+Great priceHornet & wasp extermination
Patsy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
I mowed over a nest of yellow jackets and there were thousands of them that swarmed my mower. I called Scott's Pest Control the next morning and they sent someone out that afternoon. I agreed to the price and he did the job right then. It was quick and non-invasive. It will take a few days before I or my dog go into…
Paid $180–200Reasonable priceHornet & wasp extermination
AliceLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Excellent discussion with staff person when I called. All information transmitted to person who came to take care of my moth infestation. He will be back to do more work. Thank you so much. UPDATE: The responsiveness of the staff is 10-stars. They have been an enormous help in getting rid of my moth infestation. I…
Paid $180–200Reasonable priceService not listed
Pam10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Peace of mind having Scott's come out quarterly. They are very efficient, friendly, and help with any issues or questions in between appointments.
Paid $80–100Reasonable priceHome inspectionGeneral pest inspection
JDLocal Guide · 327 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
They were able to get me taken care of same day. Price was very reasonable and the employees respectful.
Paid $180–200Great priceHornet & wasp extermination
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| General pest inspection | 23 | $58–$139 |
| Termite inspection | 21 | $91–$181 |
| Hornet & wasp extermination | 20 | $106–$371 |
| Rodent extermination | 16 | $76–$323 |
| Ant extermination | 11 | $83–$282 |
| Termite extermination | 10 | $173–$426 |
| Spider extermination | 8 | $58–$184 |
| Cockroach extermination | 4 | $88–$323 |
Compare with
Photos
Customer reviews
4.9 ★★★★★ 174 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Andrew Irving6 reviewsTotal number of Google reviews Andrew has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt service
Emilyann Ortega3 reviewsTotal number of Google reviews Emilyann has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWe have been using Scott’s for years and they are amazing! Great pricing, great communication and their techs have all been super nice, personable and professional.
- Price assessment: Great price
- Price: $60–80
Response from the owner · 4 days ago
Thank you so much for your continued trust in our services!
Ray and Kathy11 reviewsTotal number of Google reviews Ray has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleSupersonic friendly service! Honest ad dependable! 10 Stars!!
- Price assessment: Great price
- Services: Hornet & wasp extermination
- Pest type: Termites
Response from the owner · 2 weeks ago
Thanks Ray and Kathy! We appreciate the kind words!
Jill Campaigne4 reviewsTotal number of Google reviews Jill has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleRock Stars!!! So kind , considerate going thru a sressful situation Is tough- It is nice to trust a Professional service to help communicate and be supportive- Best of the Best of the Best ! Thank you so much! Jill and Neil
- Services: Rodent extermination
Response from the owner · 2 weeks ago
Thank you so much for the kind words Jill and Neil! We are so happy we could help you out quickly with your situation and ease some of your stress!
Julie Elliott-Felton7 reviewsTotal number of Google reviews Julie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI called and they were able to get me in same day. The technician was friendly, punctual and very thorough. Will definitely be using Scott’s again!
- Price assessment: Great price
- Price: $200+
- Services: Hornet & wasp extermination
- Pest type: Spiders, Other
Response from the owner · 3 weeks ago
Thank you Julie! So glad we could assist you and we appreciate your continued support!
Karl Sturbaum2 reviewsTotal number of Google reviews Karl has written across all businesses on Google Maps, not just this one.
Review from Google · view on GooglePrompt service, knowledgeable technician.
- Price assessment: Reasonable price
- Price: $1–20
- Services: Termite inspection
- Pest type: Ants
Response from the owner · 3 weeks ago
Thank you for your kind review Karl
Mary AnheuserLocal Guide · 31 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleScott Termitte Control keeps my condo safe and protected. Great business with excellent customer support!
- Services: Termite inspection
Response from the owner · 3 weeks ago
Thank you Mary, we appreciate your continued loyalty!
lou O'Boyle5 reviewsTotal number of Google reviews lou has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTerrific experience from start to finish. No upselling! Quick to respond. Courteous and competent!
- Price assessment: Great price
- Services: Hornet & wasp extermination
Response from the owner · a month ago
Thank you Lou! So glad we could take care of those wasps for you!
Patsy Rahn4 reviewsTotal number of Google reviews Patsy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI mowed over a nest of yellow jackets and there were thousands of them that swarmed my mower. I called Scott's Pest Control the next morning and they sent someone out that afternoon. I agreed to the price and he did the job right then. It was quick and non-invasive. It will take a few days before I or my dog go into that area but then I can feel safe about it. The employee also helped by bringing my mower out of the yard so I could put it back in my garage later that night (yellow jackets go into their nest at night). It was a relief to get such fast help.
- Price assessment: Reasonable price
- Price: $180–200
- Services: Hornet & wasp extermination
Response from the owner · a month ago
Thank you Patsy! So glad we could take care of those yellow jackets for you!
Business details
- Address: 602 N College Ave, Bloomington, IN 47404
- Phone: (812) 684-1181
- Website: scottstermiteandpestcontrol.com
- Service area: Bloomington, IN