Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Scotty's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty82−1.8Momentum penalty88−1.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Scotty's Pest Control

Decatur, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 114 flea exterminators · 4.8★ from 125 Google reviews

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Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scotty's Pest Control is better than 79% of flea exterminators.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scotty's Pest Control is better than 74% of flea exterminators.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scotty's Pest Control is better than 82% of flea exterminators.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scotty's Pest Control is better than 100% of flea exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scotty's Pest Control is better than 88% of flea exterminators.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scotty's Pest Control is better than 80% of flea exterminators.A
80

Reviews for your job

Customers hired Scotty's Pest Control for 8 kinds of job.

Scotty's Pest Control for cockroach extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.2
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$80–100
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$66–$214

All 2 Google reviews tagged “Cockroach extermination”

Amirah2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Listened to my concerns, took the time to get to places that I could not reach. Extremely friendly and went out of the way to spray our apartment stairs.

Paid $80–100Reasonable priceRodent exterminationCockroach extermination
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fast, friendly, efficient service. I’ve had other pest control places spray before while renting and they use stuff that I usually have to wipe a film of away after a month or so, and having animals that frustrates me, but when buying my first home, I used Scotty’s pest control and didn’t have to worry about any of that.

Hornet & wasp exterminationGeneral pest inspectionCockroach extermination

Price

$96-7% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection12$58–$133
Rodent extermination8$73–$246
Termite inspection8$71–$214
Home inspection7$61–$139
Spider extermination6$56–$136
Bug & insect extermination6$58–$131
Hornet & wasp extermination5$79–$246
Termite extermination4$93–$371

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