Analyzing 8,521,9868.5M ReviewsFor 24,18324.2K Experts

Experts Reviews · Company report
Scotty's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%79+43.1Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%80+5.7Craft & service penalty82−1.8Momentum penalty88−1.2Experts Score= 78Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.78SCORE

Scotty's Pest Control

Decatur, IL · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #99Position by Experts Score among all companies we track in this category. of 114 flea exterminators · 4.8★ from 125 Google reviews

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Report card

Percentile vs other flea exterminators (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Scotty's Pest Control is better than 79% of flea exterminators.B
79
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Scotty's Pest Control is better than 74% of flea exterminators.B
74
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Scotty's Pest Control is better than 82% of flea exterminators.A
82
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Scotty's Pest Control is better than 100% of flea exterminators.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Scotty's Pest Control is better than 88% of flea exterminators.A
88
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Scotty's Pest Control is better than 80% of flea exterminators.A
80

Reviews for your job

Customers hired Scotty's Pest Control for 8 kinds of job.

Scotty's Pest Control for general pest inspection

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$58–$133
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “General pest inspection”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#80 / 90
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “General pest inspection”

Abby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

These guys were great! Very knowledgeable. Would hire again!

Paid $120–140Great priceHome inspectionGeneral pest inspection
Karla8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have used Scotty’s Pest Control for as long as I can remember. Always great service and friendly techs. I highly recommend not only for pest control but also hauling away items too big for me to handle. And Arthur is the best!

Great priceSpider exterminationFlea & mite exterminationGeneral pest inspection
Michael10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I've had Hunter and Albert with Scotty's Pest Control out a couple times so far and the service has been excellent. On-time, thorough, and took extra time to address my specific pest concerns. Very happy with their work. I also like the idea that this is a small local business vested in keeping their clients happy.

Paid $80–100Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Sue1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So pleased with their service. Very knowledgeable about all kinds of pests.

Paid $200+Reasonable priceGeneral pest inspection
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

Fast, friendly, efficient service. I’ve had other pest control places spray before while renting and they use stuff that I usually have to wipe a film of away after a month or so, and having animals that frustrates me, but when buying my first home, I used Scotty’s pest control and didn’t have to worry about any of that.

Hornet & wasp exterminationGeneral pest inspectionCockroach extermination
Abby2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Fast service. Professional and affordable.

Great priceGeneral pest inspectionBug & insect extermination
Emily1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sprayed one good time. Very thorough! No bugs seen since

Bug & insect exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Rachel1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used to use a large, well-known company for preventative pest control. They kept switching techs on us and the service was not good. We switched to Scotty's and they are great. We have been using them for several years. Quick, efficient, knowledgeable (I ask a lot of questions), and friendly. Happy to support a local business!

General pest inspectionTermite inspectionTermite extermination+ Responsiveness+ Punctuality+ Professionalism
Leigh2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I highly recommend Scotty’s. I had a fly infestation and no other pest control company said they could do anything. Scotty’s guys came out and discovered that I had a crack in my foundation and that’s what was causing the flies. They also removed two dead rats that had come in the crack. I have a contractor coming…

Home inspectionGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The two specialists from Scotty’s today were very helpful and knowledgeable. They also respected my wishes and answered any questions and concerns I had regarding pest control. The price was great. I would definitely use again.

General pest inspection+ Responsiveness+ Punctuality+ Quality
janet1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

They came out same day. Were also helpful in giving us tips on ways to keep bugs out of our older home.

General pest inspection+ Responsiveness+ Punctuality+ Quality
Matt6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

Bug & insect exterminationGeneral pest inspection+ Professionalism

Price

$96-7% vs typical flea exterminators

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 62%Reasonable 38%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General pest inspection12$58–$133
Rodent extermination8$73–$246
Termite inspection8$71–$214
Home inspection7$61–$139
Spider extermination6$56–$136
Bug & insect extermination6$58–$131
Hornet & wasp extermination5$79–$246
Termite extermination4$93–$371

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