Appliance repair service · Sweetwater, FL · reviewed since 2023
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%37+9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty96−0.4Experts Score= 63Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.63SCORE
BGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#97 of 108 appliance repairiPosition by Experts Score among all companies we track in this category. · better than 10%
4.6★★★★★552 Google reviews · 19 photos
89%five-star reviews
4.67★last 12 monthsiAverage stars on reviews from the last 12 months only.
10.1%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
84%reviews answered by the owner
$111typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers generally praise the technicians for punctuality, professional demeanor, and accurate diagnostic skills, noting that repairs often resolved issues efficiently. However, recurring low-star complaints highlight significant concerns regarding pricing transparency, with accusations of inflated repair estimates and unexpected additional fees. Additional criticism includes poor scheduling reliability, where technicians frequently missed appointment windows or failed to communicate arrival times, leading to extended wait periods.
Google rating: 4.6 out of 5 from 552 reviews (89% five-star).
Reviews on this page: 552 Google reviews (331 with written comments, 6 with photos).
Owner responses: the business replied to 84% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Sears Appliance RepairAppliance Repair median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sears Appliance Repair: 60/100 on this factor. Category median: 91.B
60
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sears Appliance Repair: 37/100 on this factor. Category median: 86.D
37
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sears Appliance Repair: 96/100 on this factor. Category median: 96.A
96
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sears Appliance Repair: 100/100 on this factor. Category median: 97.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sears Appliance Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sears Appliance Repair: 100/100 on this factor. Category median: 88.A
100
Bar = this company · dark tick = category median.
Star ratings
552 Google reviews we collected
4.6of 5
5 stars49189%
4 stars81%
3 stars20%
2 stars41%
1 star479%
Praise vs complaints
Phrases our text analysis found in 331 written reviews
90%praise
Praise39090%
Complaints4510%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price563%
Reasonable225%
Overpriced00%
Not sure113%
$111-60% vs typical appliance repair
Middle half of what 5 customers paid ($79–$141) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude16638%
Quality & results10324%
Speed & response7718%
Communication368%
Price & value205%
Honesty & trust174%
Would recommend164%
What customers talk about
We read 331 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The technician was punctual, professional, and highly efficient throughout the entire service.”
“Your technicians and managers have no professionalism or integrity and I will be canceling my total home warranty and contesting the charges.”
“He completed the repair with great attention to detail, and my washing machine is now working perfectly.”
“They will charge you $160 (non refundable) for a house call then tell you the worst possible scenario is wrong with your appliance and charge you $800 to fix it”
“I am very pleased with the prompt diagnosis and repair.”
“…ause the whole appliance was working just fine there was a very small slow leak at the bottom and when we did some looking into what they claimed was…”
“He explained everything clearly and fixed the issue without any problems.”
“I was happy he found the problem so quickly and paid the reasonable diagnostic fee.”
“Im SO glad we took a second look ourselves because we fixed the problem ourselves in 30 minutes just by cleaning out a drain pipe which cost us $0”
“Erik is very professional, knowledgeable, dependable and friendly.”
“This place is a scam they'll take your money and claim the part isnt in stock and charge you to tell u this”
“I highly recommend him to anyone in need of appliance repair services.”
“I do not recommend them, the communication channels do not work, they only work to collect.”
People customers mention
Technician6 reviews
Richard5 reviews
Roger4 reviews
Stefan3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Sears Appliance Repair for 5 kinds of job. Pick one to see what they paid and said.
SSonia5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Sorry, but the technician did not take into account that we have replaced the filter twice and dirt continues to come out the water dispenser. He flushed the water line but not changed the tubing, dirt has to be on the tubing no matter the water filter because I installed a new filter as technician requested and problem continued.
Paid $50–100Great priceRefrigerator/freezer repairWashing machine repairService not listed
Sorry, but the technician did not take into account that we have replaced the filter twice and dirt continues to come out the water dispenser. He flushed the water line but not changed the tubing, dirt has to be on the tubing no matter the water filter because I installed a new filter as technician requested and problem continued.
Price assessment: Great price
Price: $50–100
Services: Refrigerator/freezer repair, Washing machine repair, Service not listed
Repair wait time: 0–1 hr
Response from the owner · 7 months ago
We apologize for the trouble you've faced. This is not the experience we want for our customers. Please contact us at searshomeservices.com or call 1-800-469-4663 so we can assist you further. Thank you for your patience.
R
Robert Kendall2 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
DO NOT allow these CROOKS to step foot into your home
They will charge you $160 (non refundable) for a house call then tell you the worst possible scenario is wrong with your appliance and charge you $800 to fix it
It seemed weird because the whole appliance was working just fine there was a very small slow leak at the bottom and when we did some looking into what they claimed was wrong that just didn’t make sense
Im SO glad we took a second look ourselves because we fixed the problem ourselves in 30 minutes just by cleaning out a drain pipe which cost us $0
Again - PLEASE call someone trustworthy! It’s not these people!
Response from the owner · 4 months ago
We're really sorry to hear about your experience, Caimyn. This isn’t the service we aim to provide. Please send us an email at [email protected] with your information so we can help resolve this for you. Thanks for giving us a chance to make it right.
Y
Yesssenia SM10 reviewsiTotal number of Google reviews Yesssenia has written across all businesses on Google Maps, not just this one.
The technician was punctual, professional, and highly efficient throughout the entire service. He completed the repair with great attention to detail, and my washing machine is now working perfectly. I am extremely satisfied with the quality of the service and truly appreciate the excellent work. I would highly recommend him to others.
Services: Washing machine repair
Response from the owner · 4 months ago
Thank you for your feedback, Yesssenia! We're glad to hear the technician was punctual, professional, and efficient, and that your washing machine is now working perfectly.
A
AnaMaria Ochoa4 reviewsiTotal number of Google reviews AnaMaria has written across all businesses on Google Maps, not just this one.
I had 2 prior technicians come up with 2 different repair diagnostics, both of which resulted in costly course of action. Johnny the 3rd technician found the correct problem and made the repairs at 1/3rd the price. So the high ratings is specifically due to johnny
Response from the owner · 5 months ago
Thank you for your feedback! We're glad to hear Johnny was able to correctly diagnose and repair the issue at a more affordable price.
А
Александр ШпильLocal Guide · 8 reviewsiTotal number of Google reviews Александр has written across all businesses on Google Maps, not just this one.
