Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts
Reviewers praise the adoption process, noting that pets arrive vaccinated, microchipped, and well-cared for. Services include affordable vaccinations, shots, and boarding, with staff generally described as friendly and efficient. However, low-rated reviews highlight recurring issues with phone communication, citing rude staff, unreturned calls, and judgmental attitudes during adoption or surrender inquiries.
Data from Google, last updated October 29, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and craft & service; weakest: replies to reviews.
Bar = this company · dark tick = category median.
271 Google reviews we collected
Phrases our text analysis found in 156 written reviews
How often each topic comes up in the written reviews
We read 156 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“…spending over an hour talking with Robert who works there; he was so kind, informative, funny, helpful, and gave us a great time whilst there.…”
“People on the phone was so rude to me, very judgmental”
“Brought my dog in for vaccinations and they were SO friendly, efficient and easy to work with!”
“Overall, I had a wonderful experience and would buy a puppy and/or older dog from there again.”
“…was aggressive towards other animals i owned, so i told them i felt horrible i had to do this but it was for my own good and her own good as well.…”
“What a wonderful resource I absolutely recommend this place and adore the staff.”
“The shelter also has a little shop selling very affordable treats/toys/equipment, and hosts a fundraising gala each year to further support their efforts.”
“They explained everything to me, gave me info and I was in and out so quick!”
“I would not hesitate to trust your time , resources , and heart to one of her animals when reopening post pandemic occurs.”
praise complaint · found by our text analysis, Google review wording unchanged.
Found my Cockapoo was taken by them West valley animal shelter. After making a phone call they let me adopt him. We named him Otto. He is a sweet and a spunky dog. Glad to have him!
I'm so grateful for Second Chance for Homeless Pets. We adopted our dog Nixon from them 17 years ago. He'd been at an animal control shelter and even got returned by another family, but SCHP never gave up on him. Nixon was anxious but playful, and I still remember visiting their facility and watching him play. We…
I adopted my little Avy girl i'm here when she was a puppy. She was the perfect little pup 💙🩷 She passed at 13 years old. I then adopted my Daisy girl Around six months later. The passion second chance has to save animals holds a huge spot in my heart! I can't say enough good about second chance. 💙💙💙💙
We adopted our little one a few weeks ago and the process was seemless and included all of her shots. Would HIGHLY recommend if you're looking to adopt.
Awesome program. Took my dog in for vaccines which was inexpensive compared to humane society or vets.Employees showed great skill in providing a quick and painless experience for my dog.
These guys at second chance pets are awesome. I've always had a good experience working with this place.
4.6 ★★★★★ 271 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Found my Cockapoo was taken by them West valley animal shelter. After making a phone call they let me adopt him. We named him Otto. He is a sweet and a spunky dog. Glad to have him!
Got my cat here
I'm so grateful for Second Chance for Homeless Pets. We adopted our dog Nixon from them 17 years ago. He'd been at an animal control shelter and even got returned by another family, but SCHP never gave up on him. Nixon was anxious but playful, and I still remember visiting their facility and watching him play. We knew right then he was ours. I'll always be thankful for the life we got to share with him because of them.
I adopted my little Avy girl i'm here when she was a puppy. She was the perfect little pup 💙🩷 She passed at 13 years old. I then adopted my Daisy girl Around six months later. The passion second chance has to save animals holds a huge spot in my heart! I can't say enough good about second chance. 💙💙💙💙
Great place for animal shots
We adopted our little one a few weeks ago and the process was seemless and included all of her shots. Would HIGHLY recommend if you're looking to adopt.
Very sweet people.
Awesome program. Took my dog in for vaccines which was inexpensive compared to humane society or vets.Employees showed great skill in providing a quick and painless experience for my dog.
These guys at second chance pets are awesome. I've always had a good experience working with this place.
My fiancée and I adopted Janis the other week from Second Chance. We went in just to look around and get involved with the strays in UT, and ended up spending over an hour talking with Robert who works there; he was so kind, informative, funny, helpful, and gave us a great time whilst there. My fiancée has had poor experiences with other shelters and non-profits working with strays in the area, given her ethnic and religious background, yet felt so welcomed by Robert and the team at Second Chance. The shelter does their best, with what they have, to help animals who otherwise would have been euthanized or in poor conditions, and the people working there truly care about the animals' wellbeing. They work hard to provide the animals with vaccinations, spay/neuter, microchipping, psychological and emotional wellbeing, while also educating the public on ethical and responsible adoptions. The shelter also has a little shop selling very affordable treats/toys/equipment, and hosts a fundraising gala each year to further support their efforts. Additionally, they have great foster opportunities for the weekend or for a few hours to help connect the animals with people who care. After a week of preparing and thinking about it, we went in and adopted Janis; we were given a resource bag with treats, toys, and food, medication records, microchip record, and information on how to care for the puppy once at home. As an update, we ended up renaming her Simran Ze'evi, which is a combination of Sanskrit and Hebrew names (my fiancée's background) which translate to 'A Lone Wolf who remembers God.' She is getting along well in our home and with the dogs in the neighborhood! We're grateful that Second Chance gave both us and the puppy a chance.
Analyzing 7,234,1467.2M ReviewsFor 20,51020.5K Experts
