PET SITTERS · PHOENIX, AZ
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORESecond Home Pet Resort
Better than 6% of pet sitters · #17 of 18
4.7★447 Google reviewsGoogle star rating as shown on Google Maps.
4.22★last 12 monthsAverage stars on reviews from the last 12 months only.
12.7%1–2★ in 2 yrs (avg 6.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
70%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Second Home Pet Resort for cat grooming
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.1
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
All 1 Google reviews tagged “Cat grooming”
SamLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★
Wonderful staff and environment. No hesitation about using it again.
Dog boardingCat grooming
vs category
Blue = Second, grey = pet sitters average
Rating over time
Price
Not enough reviews with a price yet.
Great price 35%Reasonable 50%Overpriced 8%Not sure 8%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
14
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
4
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
3
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
9
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
97
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
86
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+5 / −1
Professionalism
+6 / −2
Responsiveness
+5 / −2
Punctuality
+0 / −0
Value
+2 / −2
