PET SITTERS · PHOENIX, AZ
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORE
How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.18SCORESecond Home Pet Resort
Better than 6% of pet sitters · #17 of 18
4.7★447 Google reviewsGoogle star rating as shown on Google Maps.
4.22★last 12 monthsAverage stars on reviews from the last 12 months only.
12.7%1–2★ in 2 yrs (avg 6.3%)Share of reviews from the last 24 months that gave 1 or 2 stars.
70%complaints answeredShare of 1–3★ reviews the owner publicly replied to.
Second Home Pet Resort for other pet daycare
Clear ✕Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 67/100.How Job match is calculatedBuilt only from reviews Google tagged “Other pet daycare”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%
All 3 Google reviews tagged “Other pet daycare”
maryLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
I bring my boy Brewno there throughout the year for day boarding, but a month ago I had to board him for a week due to an unexpected family situation that occurred ,and all I can say is there is such a relief and peace of mind that you feel when you drop off our pet at Second Home. Having a place to rely on to take…
Reasonable priceDog groomingOther pet daycareDog boarding
JeffLocal Guide · 147 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
So clean and well run! I don't know what happens, but my dog goes in happy and excited and comes out happy and exhausted. Must be lots of fun! They take great care to supervise the dogs and the desk crew is awesome. The best!
Great priceOther pet daycare
JasonLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 17 hours ago★★★★★
Rating only, no written review.
Reasonable priceOther pet daycareDog boarding
vs category
Blue = Second, grey = pet sitters average
Rating over time
Price
Not enough reviews with a price yet.
Great price 35%Reasonable 50%Overpriced 8%Not sure 8%
Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%8+2.8Reliability 15%14+2.1Craft & service 20%4+0.8Value 10%3+0.3Momentum 8%9+0.7Track record 7%97+6.8Accountability 5%86+4.3Experts Score= 18Grade F: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.
SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
8
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
14
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
4
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
3
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
9
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
97
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
86
Praised for
Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.
Quality
+5 / −1
Professionalism
+6 / −2
Responsiveness
+5 / −2
Punctuality
+0 / −0
Value
+2 / −2
