Analyzing 7,250,7947.3M ReviewsFor 20,55020.6K Experts

Experts Reviews · Company report
Secure24 Alarm Systems - ADT Authorized Dealer logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%81+19.6Value 14%74+10.5Replies to reviews 7%64+4.5Craft & service penalty85−1.5Momentum penalty77−2.3Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.76SCORE

Secure24 Alarm Systems - ADT Authorized Dealer

Sunset Hills, MO · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #27Position by Experts Score among all companies we track in this category. of 34 cctv installation services · 4.8★ from 3,417 Google reviews

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Report card

Percentile vs other cctv installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and satisfaction; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Secure24 Alarm Systems - ADT Authorized Dealer is better than 82% of cctv installation services.A
82
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Secure24 Alarm Systems - ADT Authorized Dealer is better than 81% of cctv installation services.A
81
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Secure24 Alarm Systems - ADT Authorized Dealer is better than 85% of cctv installation services.A
85
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Secure24 Alarm Systems - ADT Authorized Dealer is better than 74% of cctv installation services.B
74
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Secure24 Alarm Systems - ADT Authorized Dealer is better than 77% of cctv installation services.B
77
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Secure24 Alarm Systems - ADT Authorized Dealer is better than 64% of cctv installation services.B
64

Reviews for your job

Customers hired Secure24 Alarm Systems - ADT Authorized Dealer for 1 kinds of job.

Secure24 Alarm Systems - ADT Authorized Dealer for installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.183
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.61
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 66/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8

All 183 Google reviews tagged “Installation” · showing 20

GlennLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Follow up on final installation was hassle that required call to main service center. Local authorized dealer did not return calls, four in total. Recorded voice said 24hr call back, which no call ever received. Installer was polite, worked quickly and knew his stuff.

Installation+ Quality
KellyLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Brian was awesome!

Installation+ Responsiveness+ Punctuality+ Quality
EricLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Personable install tech, with lots of knowledge, and common sense advice reasoning behind what he was suggesting. He was able to get us a package that we were happy with, and feeling secure in our new home.

Installation+ Quality
Sheila3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Professional, courteous and efficient

Installation+ Responsiveness+ Punctuality+ Professionalism
JoyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Technician was superb, very knowledgeable, great professional. I am very happy with the system.

Installation+ Responsiveness+ Punctuality+ Quality
Karly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everything went smoothly and the guy was very respectful and clear with all work done. Happy so far with the service!

Installation+ Quality+ Professionalism
Melinda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Took time to explain how system worked.

Installation+ Responsiveness+ Professionalism
KimLocal Guide · 35 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From the salesman, to the tech guy to anyone I've asked a question of, ADT is the best security system ever. I appreciate their professionalism and their service..

Installation+ Quality+ Value
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Great experience!

Installation+ Professionalism
Johnny4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

N/A

Installation+ Quality
Leon3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly and courteous.

Installation+ Quality
ChrisLocal Guide · 9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

The service technician that came out was very good at dealing with people. They were very attentive, asked questions to make sure I got what I wanted out of their service, and provided ample small talk to fill in the time they were at my home to install the systems. The system has already triggered to someone who…

Installation+ Responsiveness+ Punctuality+ Quality
TracyLocal Guide · 53 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very quick, professional technician. Went over everything with me when the installation was done and willing to answer my questions.

Installation+ Responsiveness+ Punctuality+ Quality
TeddyLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Everything was great

Installation
C5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Cool dude, knowledgeable and expedient.

InstallationService not listed+ Responsiveness+ Punctuality+ Quality
Gina7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I was skeptical but they are the real deal. Installer was amazing and the person that set my appointment was on point as well. Don’t hesitate to use them. They system is unbelievably easy to use. I was surprised

Installation+ Responsiveness+ Punctuality+ Quality
Jorge1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Muy buen servicio

Installation+ Professionalism
PatriciaLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Excellent service representative

Installation+ Professionalism
firefox9900Local Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very friendly and knowledgeable

Installation
Alyce4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Everything is great and the technician was very informative and professional.

Installation+ Responsiveness+ Punctuality+ Quality

Show more installation reviews (163 more) →

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Installation183—

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