Plumber · Sheffield Lake, OH · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%90+49.1Reliability 24%86+20.8Value 14%94+13.3Replies to reviews 7%32+2.3Craft & service penalty78−2.2Experts Score= 83Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.83SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 26 gas contractorsiPosition by Experts Score among all companies we track in this category. · better than 36%
4.9★★★★★292 Google reviews · 24 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
89%reviews answered by the owner
$573typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Customers frequently highlight the company's punctuality, professional communication, and thorough work on services like water heater installations, leak repairs, and drain cleaning. Recurring themes include prompt emergency response, detailed explanations of issues, and reasonable pricing for completed jobs. However, lower-rated reviews indicate a pattern of dissatisfaction with missed appointments, unreturned phone calls, and a lack of proactive communication regarding scheduling or service costs.
Google rating: 4.9 out of 5 from 292 reviews (96% five-star).
Reviews on this page: 292 Google reviews (256 with written comments, 10 with photos).
Owner responses: the business replied to 89% of reviews.
Most recent review: October 7, 2026.
Service: Gas Contractor serving Sheffield Lake, Ohio.
Data from Google, last updated October 28, 2026.
Score profile vs other gas contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and value; weakest: replies to reviews.
Semper Fi PlumbingGas Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Semper Fi Plumbing: 90/100 on this factor. Category median: 91.A
90
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Semper Fi Plumbing: 86/100 on this factor. Category median: 87.A
86
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Semper Fi Plumbing: 78/100 on this factor. Category median: 91.B
78
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Semper Fi Plumbing: 94/100 on this factor. Category median: 100.A
94
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Semper Fi Plumbing: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Semper Fi Plumbing: 32/100 on this factor. Category median: 83.D
32
Bar = this company · dark tick = category median.
Star ratings
292 Google reviews we collected
4.9of 5
5 stars28096%
4 stars21%
3 stars21%
2 stars10%
1 star72%
Praise vs complaints
Phrases our text analysis found in 256 written reviews
97%praise
Praise61197%
Complaints183%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
95%fair
Great price3144%
Reasonable3246%
Overpriced34%
Not sure46%
$573+57% vs typical gas contractors
Middle half of what 58 customers paid ($327–$1.4k) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude14723%
Speed & response11719%
Quality & results10917%
Would recommend9816%
Price & value7111%
Communication498%
Honesty & trust386%
What customers talk about
We read 256 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Very helpful, reasonably priced, fast and wonderful people.”
“Had an appointment set for work to be done and noone showed or called back - very unprofessional”
“Arrival time for emergency situations is incredibly quick!”
“I had an appointment of which Chuck or no one from his company never showed up for.”
“Justin was great and did a thorough inspection with recommendations for repairs and other needed services .”
“These guys are rude, crude and have a terrible attitude.”
“We highly recommend Semper Fi Plumbing for their prompt, thorough, and reliable service.”
“I highly recommend Semper Fi plumbing to anyone who needs plumbing work.”
“…ur commercial hot water system in terms we could understand, gave us affordable solutions, discussed financing options if needed, and truly made us fe…”
“Way overpriced.”
“He cleaned out the problem, showed us pictures of the problem and afterward, and explained in detail what was happening and made recommendations for the future.”
“No complaints; awesome to work with, honest, and thorough.”
People customers mention
Chuck33 reviews
Justin20 reviews
Rodriguez3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Semper Fi Plumbing for 8 kinds of job. Pick one to see what they paid and said.
CCarrie6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Fantastic from start to finish. Very helpful, reasonably priced, fast and wonderful people.
MMichael5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Heard about them on Cool Cat 98.9 FM. Great job very professional . Would recommend to friends and family.
SScott4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★
Thought it was little pricey, Didn't get a new handle and now I have to hold the handle down for 2 seconds for a complete flush
Paid $400–600OverpricedToilet repair
KKathy13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Justin was great and did a thorough inspection with recommendations for repairs and other needed services . The company was also very understanding when we needed to reschedule due to unforseen circumstances!
Paid $200–400Great priceService not listed
Tt4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Awesome company who did great work. Emergency work in a Saturday they showed up right when they said they would and installed a new tankless water heater that works amazing. This is the only plumbing service I will use from now on.
DDebbie5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Justin was prompt, friendly and professional. He cleaned out the problem, showed us pictures of the problem and afterward, and explained in detail what was happening and made recommendations for the future. Great Job!!
Fantastic from start to finish. Very helpful, reasonably priced, fast and wonderful people.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 2 weeks ago
Thank you for the great feedback! We're happy to hear your water heater installation went smoothly from start to finish. Our team takes pride in providing dependable workmanship, fair pricing, and friendly service throughout the process. We appreciate you choosing Semper Fi Plumbing and trusting us with your home's plumbing needs!
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Wanda Garrett2 reviewsiTotal number of Google reviews Wanda has written across all businesses on Google Maps, not just this one.
Very nice people to work with! Arrival time for emergency situations is incredibly quick! Chuck Was extremely polite, courteous, and had The problem with the leaky pipes taken care of in no time. I will certainly call on simplify again!
Price assessment: Great price
Services: Faucet repair
Response from the owner · 2 weeks ago
Thank you for sharing your experience! We're glad Chuck could respond quickly, treat you with care, and get your leaky pipes taken care of without delay. We'll be sure to pass along your kind words to him. At Semper Fi Plumbing, we're committed to being there when our customers need us most. We look forward to helping you again!
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Michael Bomback5 reviewsiTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Heard about them on Cool Cat 98.9 FM. Great job very professional . Would recommend to friends and family.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 2 weeks ago
Thank you for the recommendation and for choosing Semper Fi Plumbing for your water heater installation! We're glad you were pleased with the professionalism and quality of our work. We also appreciate you hearing about us on Cool Cat 98.9 FM. Thanks for spreading the word to friends and family—we're always happy to help with your plumbing needs!
S
Scott4 reviewsiTotal number of Google reviews Scott has written across all businesses on Google Maps, not just this one.
Justin was great and did a thorough inspection with recommendations for repairs and other needed services . The company was also very understanding when we needed to reschedule due to unforseen circumstances!
Price assessment: Great price
Price: $200–400
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for the thoughtful review! We're glad Justin provided a thorough inspection and helpful repair recommendations. We also understand that schedules can change unexpectedly, and we're happy we could work with you to reschedule. We appreciate your trust in Semper Fi Plumbing and are always here to help with your plumbing needs !
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t leon4 reviewsiTotal number of Google reviews t has written across all businesses on Google Maps, not just this one.
Awesome company who did great work. Emergency work in a Saturday they showed up right when they said they would and installed a new tankless water heater that works amazing. This is the only plumbing service I will use from now on.
Price assessment: Reasonable price
Price: $2,000+
Services: Water heater installation
Response from the owner · 3 weeks ago
Thank you for the great feedback! We're glad our team could respond on a Saturday and get your new tankless water heater installed and working properly. We know how important reliable hot water is, especially during an emergency. Thanks for trusting Semper Fi Plumbing with the job.
C
CarolineLocal Guide · 79 reviewsiTotal number of Google reviews Caroline has written across all businesses on Google Maps, not just this one.
I called Sempri Fi a few years ago, they fixed my faucet and toilet very quickly. This time it was for my 80+ year old cousin. It was not an emergency, I called Monday and they arrived Tuesday afternoon and cleaned out the sink. Not just the side that was running slow, but all of it. Justin cleaned both drains to the septic system. He was courteous, professional and cleaned up after. The price was very reasonable.
Response from the owner · a month ago
We really appreciate you coming back to Semper Fi Plumbing and trusting us again, this time to help your cousin. We’re glad Justin was able to take care of both drains, not just the slow side, and leave everything clean afterward. We’ll make sure he sees your kind words. Thanks for trusting our team over the years!
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Debbie Merryman5 reviewsiTotal number of Google reviews Debbie has written across all businesses on Google Maps, not just this one.
Justin was prompt, friendly and professional. He cleaned out the problem, showed us pictures of the problem and afterward, and explained in detail what was happening and made recommendations for the future. Great Job!!
Price assessment: Reasonable price
Price: $400–600
Services: Service not listed
Response from the owner · 3 weeks ago
Thank you for sharing your experience! We're happy Justin was prompt, friendly, and thorough in resolving the issue. Taking photos, explaining the problem, and offering practical recommendations helps our customers make informed decisions about their plumbing. We'll be sure to share your kind words with Justin. Thank you for choosing Semper Fi Plumbing in Sheffield Lake, OH!
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Tricia Vandemark11 reviewsiTotal number of Google reviews Tricia has written across all businesses on Google Maps, not just this one.
Oh my goodness! Semper Fi is the best! Chuck called me right away after leaving a message with the kindest lady. He was so much fun to talk with on the phone while figuring out what my plumbing issue was.
He kept me posted on his arrival and was as much fun in person, he did a great job and I was so happy he was a Veteran!
If you have an issue you won’t go wrong with Chuck and Semper Fi plumbing!🥰👏👏👏
Price assessment: Not sure
Price: $2,000+
Services: Water heater installation, Water heater repair
Response from the owner · 3 months ago
We're so happy to hear that Chuck made your experience such a positive one, from the first phone call to completing your water heater repair. Providing friendly communication, timely updates, and dependable plumbing service is what Semper Fi Plumbing is all about. We'll be sure to share your kind words with Chuck, and we're especially grateful for your recognition of his service as a Veteran. Thank you for your recommendation and for choosing Semper Fi Plumbing!
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Noelia Pantoja1 reviewiTotal number of Google reviews Noelia has written across all businesses on Google Maps, not just this one.
We had a great experience with this plumbing company! Justin responded quickly and took care of our leaky kitchen pipe efficiently. His Attention to detail and professionalism gave us peace of mind. We highly recommend Semper Fi Plumbing for their prompt, thorough, and reliable service.
Response from the owner · a month ago
We’re glad Justin was able to respond quickly and resolve your leaky kitchen pipe with care and attention to detail. We truly appreciate your recommendation and are happy to know his professionalism gave you peace of mind. We’re always here when you need us!
