Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts

Experts Reviews · Company report
SemperFi Towing and Auto Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

SemperFi Towing and Auto Transport

Baltimore, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 89 towing services · 5.0★ from 136 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SemperFi Towing and Auto Transport is better than 97% of towing services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SemperFi Towing and Auto Transport is better than 94% of towing services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SemperFi Towing and Auto Transport is better than 99% of towing services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SemperFi Towing and Auto Transport is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SemperFi Towing and Auto Transport is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SemperFi Towing and Auto Transport is better than —% of towing services.–
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Reviews for your job

Customers hired SemperFi Towing and Auto Transport for 8 kinds of job.

SemperFi Towing and Auto Transport for long distance hauling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Long distance hauling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 28

All 7 Google reviews tagged “Long distance hauling”

JimLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I called Semper Fi Towing for my motorcycle tow because of the very high rating. I was not disappointed in the least. Keith was the most polite and professional tow truck driver I'd ever dealt with. He expertly secured my big bike up into his truck faster than I thought possible. From start to finish I was…

Long distance haulingMotorcycle towing+ Punctuality+ Quality+ Professionalism
Lawrence2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

As a former United States Marine, I love the fact that they take care of our own and that they are family oriented. (MOS 8521/Motor T).

Long distance hauling+ Punctuality+ Quality+ Professionalism
Karen2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

They did a wonderful job of picking up a shed 8x12 in Dover DE and delivered it to Perry Hall, MD. Love this company. Family owned, great to deal with.

Long distance hauling+ Punctuality+ Quality+ Professionalism
ChristopherLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had spent a long day trying to get our box truck out of the impound lot after it got stolen. Finally decided to have it towed 2 hours down the road. Called Semper Fi auto care to get a price. They were very professional and responded very quickly. Kelly came out, hooked up to our vehicle and we were finally…

Car towingLong distance haulingSpecial vehicle towing+ Professionalism
HeatherLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very professional and reliable. I've used this company my last two tow needs and he was right there to rescue me. Highly recommend!

Car towingLong distance hauling+ Punctuality+ Quality+ Professionalism
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We broke down on I-95 N/B by Exit 64 Maryland early in the morning hours. Was waiting for tow by Ford road side assistance that never came. Called into AAA and was notified by driver that he just got the job and would arrive within 15 to 20 minutes. Seeing him arrive in my rear view mirror 15 minutes later with his…

Car towingLong distance haulingSpecial vehicle towing+ Punctuality+ Quality+ Professionalism
Blair1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BatteryBattery serviceCar towing+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Car towing32—
Special vehicle towing12—
Local hauling7—
Long distance hauling7—
Motorcycle towing4—
Tire change3—
Battery service2—
Car lockouts2—

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