SemperFi Towing and Auto Transport logo

SemperFi Towing and Auto Transport

Towing service · Baltimore, MD · reviewed since 2015

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#14 of 89 towing servicesPosition by Experts Score among all companies we track in this category. · better than 85%
5.0 ★★★★★ 136 Google reviews · 22 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
42%reviews answered by the owner
Sep 2026latest review

SemperFi Towing and Auto Transport at a glance

Google reviewers rate SemperFi Towing and Auto Transport five stars based on 136 reviews, with the owner responding to 42 percent of them. Customers frequently highlight prompt arrival times, clear communication, and competitive pricing for services including local tows, auto transport, and battery jumps. The business is noted for professional handling of various vehicles, such as motorcycles and lowered cars, while one low-star complaint describes the service as horrible without providing specific details.

  • Google rating: 5.0 out of 5 from 136 reviews (99% five-star).
  • Reviews on this page: 136 Google reviews (112 with written comments, 1 with photos).
  • Owner responses: the business replied to 42% of reviews.
  • Most recent review: September 25, 2026.
  • Service: Towing Service serving Baltimore, Maryland.

Data from Google, last updated October 29, 2026.

Score profile vs other towing services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

Satisfaction97Reliability94Craft & service99Value100Momentum100Replies to reviews–Satisfaction: 97 (median 91)Reliability: 94 (median 88)Craft & service: 99 (median 99)Value: 100 (median 100)Momentum: 100 (median 100)
This companyTowing Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SemperFi Towing and Auto Transport: 97/100 on this factor. Category median: 91.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SemperFi Towing and Auto Transport: 94/100 on this factor. Category median: 88.A
94
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SemperFi Towing and Auto Transport: 99/100 on this factor. Category median: 99.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SemperFi Towing and Auto Transport: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SemperFi Towing and Auto Transport: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 64.–
–

Bar = this company · dark tick = category median.

Star ratings

136 Google reviews we collected

  • 5 stars13499%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star11%

Praise vs complaints

Phrases our text analysis found in 112 written reviews

  • Praise21099%
  • Complaints21%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude6229%
  • Speed & response5727%
  • Would recommend3617%
  • Quality & results2612%
  • Price & value209%
  • Honesty & trust63%
  • Communication52%

What customers talk about

We read 112 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “Nice to see there our business owners that still care about the customers.”
  • “Lenny got me out of trouble quick and at a good price.”
  • “I am very happy with their service and highly recommend them.”
  • “Great service great prices fast work prefecional I do recommend them 👍”
    “Horrible service!”
  • “Not only did you respond quickly, rates are more than fair.”
  • “I would trust my friends and family with this company and Jim.”
  • “Great communication, received a prompt call to provide ETA, received a call as they were approaching.”

People customers mention

  • Jim 10 reviews
  • Lenny 6 reviews
  • Marine 3 reviews
  • Keith 3 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Reviews for your job

Customers hired SemperFi Towing and Auto Transport for 8 kinds of job. Pick one to see what they paid and said.

Recent reviews

ShannonLocal Guide · 70 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I was stupid and got myself jammed up. Lenny got me out of trouble quick and at a good price. I hope I never need a tow again, but if I do, Lenny is the first call I'll make.

Reasonable priceService not listed
CelesteLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lenny was AMAZING!! My time was limited and he was able to call me back RIGHT away, get my vehicle from Cockeysville to Fallston in a jif and even knew how to get my vehicle in neutral when the shop didn’t!!! He’s my HERO today!!!! TOTALLY 5 ⭐️!!!

Allison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I can’t express my appreciation enough for the driver that came to help my operator who locked not one, but 2 keys in our truck today. Not only did you respond quickly, rates are more than fair. If you are ever in need in our area, please reach out!

KrystalynneLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Absolutely the best towing experience I’ve had. First of all, his rates were the best rates out of every other company in the area that I called. On top of that, he was great with communication. I will only call this company going forward for any towing services that I need and will be recommending to anyone in need in the future! Thanks a million Lenny!!

Mattso2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Needed help with a car battery jump. We had trouble getting anyone to come out. Semper Fi came out promptly and got us going. Will definitely use them again!

powerstrokedaddy11 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Have had to have SemperFi tow my vehicles many times over the years. They are always on point with service and cost. 100% recommend them for any towing needs.

Photos

Customer reviews

5.0 ★★★★★ 136 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
ShannonLocal Guide · 70 reviewsTotal number of Google reviews Shannon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I was stupid and got myself jammed up. Lenny got me out of trouble quick and at a good price. I hope I never need a tow again, but if I do, Lenny is the first call I'll make.

  • Price assessment: Reasonable price
  • Services: Service not listed
Celeste CurleeLocal Guide · 21 reviewsTotal number of Google reviews Celeste has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lenny was AMAZING!! My time was limited and he was able to call me back RIGHT away, get my vehicle from Cockeysville to Fallston in a jif and even knew how to get my vehicle in neutral when the shop didn’t!!! He’s my HERO today!!!! TOTALLY 5 ⭐️!!!

Allison Morris5 reviewsTotal number of Google reviews Allison has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I can’t express my appreciation enough for the driver that came to help my operator who locked not one, but 2 keys in our truck today. Not only did you respond quickly, rates are more than fair. If you are ever in need in our area, please reach out!

Response from the owner · a year ago

Thank you so much for the great review! We genuinely appreciate it!

Krystalynne MarieLocal Guide · 25 reviewsTotal number of Google reviews Krystalynne has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely the best towing experience I’ve had. First of all, his rates were the best rates out of every other company in the area that I called. On top of that, he was great with communication. I will only call this company going forward for any towing services that I need and will be recommending to anyone in need in the future! Thanks a million Lenny!!

Mattso Avocado2 reviewsTotal number of Google reviews Mattso has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Needed help with a car battery jump. We had trouble getting anyone to come out. Semper Fi came out promptly and got us going. Will definitely use them again!

powerstrokedaddy11 reviewTotal number of Google reviews powerstrokedaddy1 has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Have had to have SemperFi tow my vehicles many times over the years. They are always on point with service and cost. 100% recommend them for any towing needs.

tyler wolf-roseLocal Guide · 25 reviewsTotal number of Google reviews tyler has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly and fast! I recommend to all my customers!

KF WoodLocal Guide · 28 reviewsTotal number of Google reviews KF has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

The best and reliable!!! Thank you

David Rolfes2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kieth was great, very professional and prompt

  • Services: Battery service, Car towing
Cyndi Ryan3 reviewsTotal number of Google reviews Cyndi has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

What an EASY experience! I called several tow companies to tow a box truck from our business to a shop for repairs. One company came out and said "Oh. We thought it was a van." and left. Two others gave us prices that were pretty high. One said I had to email them if I wanted to schedule a pickup--- But Semper Fi answered the phone- came in $100 less than other companies, the driver was on time and very pleasant- and charged our credit card and emailed a receipt from his phone. The entire process was super quick and super easy. I will recommend them to everyone going forward. PS. My father was a Marine. He would have been proud to hear the name 'Semper Fi'. :)

  • Services: Special vehicle towing

SemperFi Towing and Auto Transport on Google Maps →

Business details