Analyzing 7,403,7527.4M ReviewsFor 20,93220.9K Experts

Experts Reviews · Company report
SemperFi Towing and Auto Transport logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 97Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

SemperFi Towing and Auto Transport

Baltimore, MD · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #14Position by Experts Score among all companies we track in this category. of 89 towing services · 5.0★ from 136 Google reviews

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Report card

Percentile vs other towing services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.SemperFi Towing and Auto Transport is better than 97% of towing services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.SemperFi Towing and Auto Transport is better than 94% of towing services.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.SemperFi Towing and Auto Transport is better than 99% of towing services.A
99
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.SemperFi Towing and Auto Transport is better than 100% of towing services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.SemperFi Towing and Auto Transport is better than 100% of towing services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.SemperFi Towing and Auto Transport is better than —% of towing services.–
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Reviews for your job

Customers hired SemperFi Towing and Auto Transport for 8 kinds of job.

SemperFi Towing and Auto Transport for special vehicle towing

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Special vehicle towing”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#17 / 49

All 12 Google reviews tagged “Special vehicle towing”

Cyndi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

What an EASY experience! I called several tow companies to tow a box truck from our business to a shop for repairs. One company came out and said "Oh. We thought it was a van." and left. Two others gave us prices that were pretty high. One said I had to email them if I wanted to schedule a pickup--- But Semper Fi…

Special vehicle towing
Scott2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Preset pick up time and delivery time the day before. Since I was in a different state, I was unable to be present at the time. The vehicle was transported from a hotel parking lot to a transfer sight for my son who had been transferred to Germany. The vehicle was delivered successfully without any issues. The whole…

Special vehicle towing+ Punctuality+ Quality+ Professionalism
Ron2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys are great handled with great care vehicle was well secured and will definitely use and recommend their services again and to family and friends

Local haulingSpecial vehicle towing+ Punctuality+ Quality+ Professionalism
ChristopherLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We had spent a long day trying to get our box truck out of the impound lot after it got stolen. Finally decided to have it towed 2 hours down the road. Called Semper Fi auto care to get a price. They were very professional and responded very quickly. Kelly came out, hooked up to our vehicle and we were finally…

Car towingLong distance haulingSpecial vehicle towing+ Professionalism
JD3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

SemperFi towed my motorcycle twice and both times were a very easy going, pleasant experience. I’d recommend them to anyone needing motorcycle towing. Thanks Keith!

Motorcycle towingSpecial vehicle towing+ Punctuality+ Quality+ Professionalism
SteveLocal Guide · 30 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Answered the phone came right out,and fair price. Will refer to anyone in need.

Special vehicle towing+ Punctuality+ Professionalism+ Value
DeborahLocal Guide · 25 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Excellent service! I had backed my car in the driveway close to the retaining wall on passenger side. The rear right passenger side tire was 100% flat and on the rim. I was afraid the rim would be damaged when the first service call arrived and said they could not change the tire because it was to close to the…

Customer photo from Deborah's review
Special vehicle towingTire change+ Professionalism
Richard1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We broke down on I-95 N/B by Exit 64 Maryland early in the morning hours. Was waiting for tow by Ford road side assistance that never came. Called into AAA and was notified by driver that he just got the job and would arrive within 15 to 20 minutes. Seeing him arrive in my rear view mirror 15 minutes later with his…

Car towingLong distance haulingSpecial vehicle towing+ Punctuality+ Quality+ Professionalism
Blair1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

BatteryBattery serviceCar towing+ Punctuality+ Quality+ Professionalism
Ebere3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Rating only, no written review.

Car towingSpecial vehicle towing+ Punctuality+ Quality+ Professionalism
Gwendolyn4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Car towingSpecial vehicle towing+ Value
Carl3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

Special vehicle towing+ Punctuality+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 100%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Car towing32—
Special vehicle towing12—
Local hauling7—
Long distance hauling7—
Motorcycle towing4—
Tire change3—
Battery service2—
Car lockouts2—

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