Home health care service · Sacramento, CA · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%88+60.9Reliability 31%94+28.9Momentum penalty80−2Experts Score= 88Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.88SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#32 of 107 senior care servicesiPosition by Experts Score among all companies we track in this category. · better than 71%
5.0★★★★★40 Google reviews · 23 photos
95%five-star reviews
4.75★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Senior Helpers five stars based on forty reviews, highlighting the agency's reliability, compassionate communication, and tailored care plans. Clients describe caregivers as punctual, adaptable, and attentive to physical, emotional, and daily living needs, which helps seniors maintain independence at home. The service also supports families through detailed assessments and flexible scheduling. No low-star reviews were provided to identify common criticisms.
Google rating: 5.0 out of 5 from 40 reviews (95% five-star).
Reviews on this page: 40 Google reviews (31 with written comments).
Owner responses: the business replied to 98% of reviews.
Most recent review: October 21, 2026.
Service: Senior Care Service serving Sacramento, California.
Data from Google, last updated November 1, 2026.
Score profile vs other senior care services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: reliability and satisfaction; weakest: momentum.
Senior HelpersSenior Care Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Senior Helpers: 88/100 on this factor. Category median: 82.A
88
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Senior Helpers: 94/100 on this factor. Category median: 76.A
94
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 78.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Senior Helpers: 80/100 on this factor. Category median: 100.A
80
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 58.–
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Bar = this company · dark tick = category median.
Star ratings
40 Google reviews we collected
5.0of 5
5 stars3895%
4 stars25%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
100%praise
Praise45100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1533%
Would recommend818%
Quality & results716%
Speed & response511%
Price & value49%
Honesty & trust49%
Communication24%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Each helper has been friendly, adaptable, kind, dependable, caring, and attentive.”
“I highly recommend Senior Helpers to anyone looking for quality senior homecare.”
“All the care staff that we have had to our home has done a great job.”
“Dwonna is responsive when we have questions or want to make changes to the schedule.”
“The added new technology of in home cameras has been another relief, giving us affordable around the clock observation without full time care givers.”
“Their team was compassionate, reliable, and truly attentive to her needs.”
“She is pleasant, communicates well, always on time, and goes over and beyond her duties.”
People customers mention
Journey4 reviews
Mother3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
DDouglas13 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★
I would love to see Stephanie my caregiver get recognized for her work she has been a totally enjoyment to work with
RRita10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★
Several Senior Helpers have looked after my elderly adoptive parents for over three years. Each helper has been friendly, adaptable, kind, dependable, caring, and attentive. They are able to deal with severe emotional and mental as well as physical illness. My family is lucky to have them to rely on. Senior…
KKaren4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Senior Helpers provided outstanding care for my mom. Their team was compassionate, reliable, and truly attentive to her needs. I was especially impressed by their use of a Life Profile assessment, which helped them tailor a care plan specifically for her. This proactive approach ensured that every step was taken to…
BBelle2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Senior Helpers has been awesome for my mom. The people there are super nice and always made sure she was comfortable and happy. They really took the time to get to know her and made things so much easier for our family. I’m really glad we found them. I would definitely recommend to anyone needing some extra help for their loved ones.
DDon1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★
I’m a 68 year-old retired veteran, who is disabled, and two years ago I lost my dad while I was living with him went through Depression and now A lot of medical issues from being in Camp Lejeune newly 50 years ago including cancer. I’m also diabetic. I had a few fall downs earlier this year year, and Senior Helpers…
JJamieLocal Guide · 12 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★
Working with Senior Helpers has been such a breath of fresh air. From the first meeting with Journey I knew we were in good hands! She made my step dad and family all feel so comfortable, was knowledgable and even took the time to look at my step dads situation holistically and address all areas of his well being,…
Carlos, Thank you for trusting Senior Helpers for your in-home care needs. It means so much to us when clients share their experiences and we appreciate you taking the time to do that. Please do not hesitate to contact us if there is anything else that we can assist you with!
D
Douglas Carman (Dougy Fresh)13 reviewsiTotal number of Google reviews Douglas has written across all businesses on Google Maps, not just this one.
I would love to see Stephanie my caregiver get recognized for her work she has been a totally enjoyment to work with
Response from the owner · 7 months ago
Douglas Carman (Dougy Fresh), We’re so happy to hear you had such a great experience with our Senior Helpers caregivers! Thank you for trusting us, we’re truly thankful for amazing clients like you.
S
Sean AbercrombieLocal Guide · 20 reviewsiTotal number of Google reviews Sean has written across all businesses on Google Maps, not just this one.
Great care and support of my daily needs and activity
Response from the owner · 4 months ago
Sean Abercrombie, We just wanted to sincerely thank you for such a kind review! We truly appreciate you and thank you for placing your trust in our Senior Helpers team. Clients like you help us to continue to be the #1 senior home care service provider in Citrus Heights!
R
Rita Hypnarowski10 reviewsiTotal number of Google reviews Rita has written across all businesses on Google Maps, not just this one.
Several Senior Helpers have looked after my elderly adoptive parents for over three years. Each helper has been friendly, adaptable, kind, dependable, caring, and attentive. They are able to deal with severe emotional and mental as well as physical illness. My family is lucky to have them to rely on. Senior Helpers is a bright spot in the community. Thank you for helping people live longer and more meaningful lives.
Response from the owner · 8 months ago
Rita Hypnarowski, We appreciate you for taking the time to leave us this 5-star review on Google. We pride ourselves on being the best home care service provider in Citrus Heights and this review means so much to us.
K
Karen Neumeier4 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
Senior Helpers provided outstanding care for my mom. Their team was compassionate, reliable, and truly attentive to her needs. I was especially impressed by their use of a Life Profile assessment, which helped them tailor a care plan specifically for her. This proactive approach ensured that every step was taken to support her safety, comfort, and independence at home. I highly recommend Senior Helpers to anyone looking for quality senior homecare.
Response from the owner · a year ago
Karen Neumeier, Thank you for choosing Senior Helpers for your home care service needs. We really appreciate you taking the time to share your feedback with us and we’ll be sure to let our caregivers know what a great job they are doing.
B
Belle Nash2 reviewsiTotal number of Google reviews Belle has written across all businesses on Google Maps, not just this one.
Senior Helpers has been awesome for my mom. The people there are super nice and always made sure she was comfortable and happy. They really took the time to get to know her and made things so much easier for our family. I’m really glad we found them. I would definitely recommend to anyone needing some extra help for their loved ones.
Response from the owner · a year ago
Belle Nash, Thank you for sharing your senior home care service experience with us. We take pride in giving our clients the best service and our team of caregivers will be so happy to receive your compliments. Thanks, again!
K
Kimberly Range11 reviewsiTotal number of Google reviews Kimberly has written across all businesses on Google Maps, not just this one.
Excellent care. Informative and compassionate care.
Response from the owner · a year ago
Glad we are able to help, Kimberly Range! We always strive to provide the best home care services for our clients’ needs and are extremely pleased to see this was the case for you. Thank you for choosing and supporting Senior Helpers!
D
Don Van Dine1 reviewiTotal number of Google reviews Don has written across all businesses on Google Maps, not just this one.
I’m a 68 year-old retired veteran, who is disabled, and two years ago I lost my dad while I was living with him went through Depression and now A lot of medical issues from being in Camp Lejeune newly 50 years ago including cancer. I’m also diabetic. I had a few fall downs earlier this year year, and Senior Helpers came through and stuck with me and my little crazy antics to make sure that I was healthy. I appreciate them. Thank you so much for your help. And God bless you
Response from the owner · 2 years ago
Glad we are able to help, Don Van Dine! We always strive to provide the best home care services for our clients’ needs and are extremely pleased to see this was the case for you. Thank you for choosing and supporting Senior Helpers!
J
Jamie MarchantLocal Guide · 12 reviewsiTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Working with Senior Helpers has been such a breath of fresh air. From the first meeting with Journey I knew we were in good hands! She made my step dad and family all feel so comfortable, was knowledgable and even took the time to look at my step dads situation holistically and address all areas of his well being, even planning for some outings to do things he enjoys doing! This is something that without our caregivers we would never be able to do.
Dwonna is responsive when we have questions or want to make changes to the schedule. All the care staff that we have had to our home has done a great job. I highly recommend Senior Helpers to anyone who is looking for the gold standard of care.
Response from the owner · 2 years ago
Jamie Marchant, Your review made our day! Thank you for your support and for choosing Senior Helpers for your home care needs.
C
ChristopherM2 reviewsiTotal number of Google reviews ChristopherM has written across all businesses on Google Maps, not just this one.
I would just like to say a big thanks to Senior Helpers for their services for my mom over her last night and day. They were a tremendous help and gave us the support that we needed. Thanks again for being there for us Ojochide and Angelica!
Response from the owner · 2 years ago
ChristopherM, Thank you for choosing Senior Helpers for your home care service needs. We really appreciate you taking the time to share your feedback with us and we’ll be sure to let our caregivers know what a great job they are doing.
