Analyzing 8,120,1708.1M ReviewsFor 22,94822.9K Experts

Experts Reviews · Company report
Serein Head Spa & Thai Massage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%79+5.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Serein Head Spa & Thai Massage

San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 29 reflexology · 5.0★ from 173 Google reviews

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Report card

Percentile vs other reflexology (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serein Head Spa & Thai Massage is better than 96% of reflexology.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serein Head Spa & Thai Massage is better than 95% of reflexology.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serein Head Spa & Thai Massage is better than —% of reflexology.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serein Head Spa & Thai Massage is better than 100% of reflexology.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serein Head Spa & Thai Massage is better than 100% of reflexology.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serein Head Spa & Thai Massage is better than 79% of reflexology.B
79

Reviews for your job

Customers hired Serein Head Spa & Thai Massage for 3 kinds of job.

Serein Head Spa & Thai Massage for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.95
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 93/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 22 Google reviews tagged “Hairstyling”

Cyramae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

every relaxing experience, worth the money and very friendly staff!

Reasonable priceSkin treatmentsHairstyling
Kelsie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

I came here on Wednesday for my birthday and first head spa experience. I booked with jojo and she was amazing. It was great to see how dirty my scalp was before and how clean it was after. They blow dry your hair and offer candies and water after treatment. I’m coming back to try the Thai massage soon. I do think…

Reasonable priceHairstyling
Key1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Amazing place get right to work no questions asked and 10/10 massage

Great priceSkin treatmentsBody waxingHairstyling
Huda6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Sophie was very kind and did well with my hair. I wear the hijab so they gave me a private area which I appreciated.

Hairstyling
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing! Casey is truly the best I will be back every month now

Customer photo from Lisa's review
Great priceSkin treatmentsHairstyling
Allison4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

The head spa experience was amazing and very relaxing. Highly recommend when in need of some pampering.

Great priceHairstyling
sierra1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing!

Reasonable priceHairstyling
Elizabeth12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Wonderful and relaxing experience with JuJu! She took her time with my massage and hair treatment! I wish I had more time and would’ve loved more scalp stuff but the one I purchased was great!

Reasonable priceHairstyling
Kendra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Awesome experience!!!! So relaxing and I don’t think my hair has ever felt so clean!!

Great priceHairstyling
CraigLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Well worth it

Great priceSkin treatmentsHairstyling
christinaLocal Guide · 33 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Great service very relaxing

Hairstyling
Angelina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I booked the ultimate head spa package for $138 and it was amazing, I will definitely be coming back.

Great priceSkin treatmentsHairstyling
Dulce5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I had an amazing experience with the scalp wash! It was incredibly relaxing from start to finish. The gentle massage helped relieve so much tension, and my scalp felt clean, refreshed, and rejuvenated afterward. My hair felt softer, healthier, and looked so much shinier. It was such a calming experience that I…

Hairstyling
ernyliz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This place was amazing!! 10/10 im definitely coming back after the treatment was done they blow dryer my hair!!! It was amazing Thank you!!

Skin treatmentsHairstyling
lexie17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

So relaxing and felt amazing. Brought my friend for her birthday and we both loved it.

Reasonable priceHairstyling
Tasha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Highly recommend! I had a very pleasant experience. I got the Ultimate Head spa & mini facial. My hair and face feel soft and refreshed! Can’t wait to come back.

Customer photo from Tasha's review
Skin treatmentsHairstyling
DiegoLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Me encantó mucho el servicio venimos de fresno y tome un masaje yo y mi esposa un tratamiento para su cabello nos relajamos mucho y nos gustó el trato muy amable y limpio 5 estrellas

Reasonable priceSkin treatmentsHairstyling
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

great deal head spa felt great!

Skin treatmentsHairstyling
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing head massage definitely check it out you won’t regret!!

Great priceSkin treatmentsHairstyling
TinaLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

Rating only, no written review.

Great priceHairstyling
AmyLocal Guide · 3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Great priceHairstyling
Sophia3 months ago★★★★★

Rating only, no written review.

Great priceHairstyling

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 35%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling22—
Skin treatments19—
Manicure2—

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