Jenna Danzer1 reviewTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWas wonderful! Thanks, will be back again
Serein Head Spa & Thai Massage
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%79+5.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 29 reflexologyPosition by Experts Score among all companies we track in this category. · better than 79%
5.0 ★★★★★ 173 Google reviews · 24 photos
98%five-star reviews
4.96★last 12 monthsAverage stars on reviews from the last 12 months only.
0.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
51%reviews answered by the owner
Oct 2026latest review
Serein Head Spa & Thai Massage at a glance
Google reviewers rate Serein Head Spa & Thai Massage five stars, highlighting relaxing head spa, facial, and Thai massage services. Customers frequently mention punctual staff, easy appointment scheduling, reasonable pricing, and thorough treatments that include shampooing and conditioning. One low-star review describes an uncomfortable experience with a therapist who focused inappropriately on the lower body and relied on a phone for communication.
- Google rating: 5.0 out of 5 from 173 reviews (98% five-star).
- Reviews on this page: 173 Google reviews (165 with written comments, 10 with photos).
- Owner responses: the business replied to 51% of reviews.
- Most recent review: October 31, 2026.
- Service: Reflexologist serving San Diego, California.
Data from Google, last updated November 3, 2026.
Score profile vs other reflexology
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serein Head Spa & Thai Massage: 96/100 on this factor. Category median: 85.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serein Head Spa & Thai Massage: 95/100 on this factor. Category median: 84.A
95
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 99.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serein Head Spa & Thai Massage: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serein Head Spa & Thai Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serein Head Spa & Thai Massage: 79/100 on this factor. Category median: 55.B
79
Bar = this company · dark tick = category median.
Star ratings
173 Google reviews we collected
- 5 stars16998%
- 4 stars32%
- 3 stars00%
- 2 stars00%
- 1 star11%
Praise vs complaints
Phrases our text analysis found in 165 written reviews
- Praise15199%
- Complaints11%
PriceGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
- Great price5363%
- Reasonable2935%
- Overpriced00%
- Not sure22%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude5234%
- Would recommend3523%
- Quality & results3422%
- Price & value1711%
- Speed & response85%
- Communication32%
- Honesty & trust32%
What customers talk about
We read 165 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“There aren’t a ton of places offering this kind of service around the Mission Gorge Road/Allied Gardens area, so having one this close to home is a huge bonus.”
“Amazing place get right to work no questions asked and 10/10 massage”
“I had a really great experience with the 90-minute head spa and facial!”
“every relaxing experience, worth the money and very friendly staff!”
“They wasted no time to begin the massage right on time and ended exactly 2 hours later, as it should.”
“They really listened to what I wanted and made me feel completely taken care of.”
“You can tell they take their time and genuinely care about providing a great experience.”
People customers mention
- Coco 5 reviews
- Jojo 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Serein Head Spa & Thai Massage for 3 kinds of job. Pick one to see what they paid and said.
Recent reviews
andi12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
First time here and truly amazing, I got the ultimate head spa with jojo and it was absolute perfection!!
Great price
Nic8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I did the head spa. It was a lovely experience and was very relaxing. The staff is very kind and timely. Thanks!
Great price
JamieLocal Guide · 11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
I went here while on vacation and the service was so good!!! Very relaxing and very nice job! I also appreciated how easy it was to make an appointment and get a group of 3 in for service.
Reasonable priceService not listed
Jenna6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
Incredible! This is my first head spa experience- I did 90 mins and it was so relaxing and I feel like a new person!
Great price
Mia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
My first visit here and I will definitely be coming back! Gilbert did my head spa and he did an amazing job. The massage and hair wash was so relaxing.
Great price
Kelsie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I came here on Wednesday for my birthday and first head spa experience. I booked with jojo and she was amazing. It was great to see how dirty my scalp was before and how clean it was after. They blow dry your hair and offer candies and water after treatment. I’m coming back to try the Thai massage soon. I do think…
Reasonable priceHairstyling
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Hairstyling | 22 | — |
| Skin treatments | 19 | — |
| Manicure | 2 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 173 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Alex3 reviewsTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing massage I felt revived after doing the head spa treatment!
Ruta Jamenis2 reviewsTotal number of Google reviews Ruta has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI had a really great experience with the 90-minute head spa and facial! It was super relaxing, and I loved that the service also included a back massage, shampooing, and conditioning. Lucy was excellent with her massage technique, especially since I asked for mild to high pressure. The products smelled lovely, and you could tell a lot of care went into the overall experience. The space is on the smaller side, but I actually liked that. It feels intimate and personal rather than like a big, corporate spa. There was a slight language barrier here and there, but we managed just fine, and it didn’t take away from the experience. Another big plus is the location. There aren’t a ton of places offering this kind of service around the Mission Gorge Road/Allied Gardens area, so having one this close to home is a huge bonus. Considering the quality of the treatment and the overall value, I would absolutely come back. It’s nice to find a place nearby where you can treat yourself without having to make a whole day of it!
- Price assessment: Reasonable price
- Services: Skin treatments, Service not listed
- Payment method: Credit card
andi gros12 reviewsTotal number of Google reviews andi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFirst time here and truly amazing, I got the ultimate head spa with jojo and it was absolute perfection!!
- Price assessment: Great price
Nic Hinojosa8 reviewsTotal number of Google reviews Nic has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI did the head spa. It was a lovely experience and was very relaxing. The staff is very kind and timely. Thanks!
- Price assessment: Great price
- Payment method: Other
Jamie MeidlingerLocal Guide · 11 reviewsTotal number of Google reviews Jamie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI went here while on vacation and the service was so good!!! Very relaxing and very nice job! I also appreciated how easy it was to make an appointment and get a group of 3 in for service.
- Price assessment: Reasonable price
- Services: Service not listed
- Payment method: Credit card
Jenna Harris6 reviewsTotal number of Google reviews Jenna has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIncredible! This is my first head spa experience- I did 90 mins and it was so relaxing and I feel like a new person!
- Price assessment: Great price
- Payment method: Cash
Cyramae Atabelo1 reviewTotal number of Google reviews Cyramae has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleevery relaxing experience, worth the money and very friendly staff!
- Price assessment: Reasonable price
- Services: Skin treatments, Hairstyling
- Payment method: Other
Mia Villanueva4 reviewsTotal number of Google reviews Mia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy first visit here and I will definitely be coming back! Gilbert did my head spa and he did an amazing job. The massage and hair wash was so relaxing.
- Price assessment: Great price
- Payment method: Debit card
Kelsie Walker4 reviewsTotal number of Google reviews Kelsie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleI came here on Wednesday for my birthday and first head spa experience. I booked with jojo and she was amazing. It was great to see how dirty my scalp was before and how clean it was after. They blow dry your hair and offer candies and water after treatment. I’m coming back to try the Thai massage soon. I do think the price is reasonable for the area and the service was very thorough. They care a lot about customer service which means a lot.
- Price assessment: Reasonable price
- Services: Hairstyling
- Payment method: Credit card
Business details
- Address: 10433 Friars Rd A, San Diego, CA 92120
- Phone: (408) 333-5708
- Website: sereinheadspasd.com
- Service area: San Diego, CA