Analyzing 8,084,4648.1M ReviewsFor 22,90722.9K Experts

Experts Reviews · Company report
Serein Head Spa & Thai Massage logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%95+23Value 14%100+14.1Replies to reviews 7%79+5.6Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.95SCORE

Serein Head Spa & Thai Massage

San Diego, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #7Position by Experts Score among all companies we track in this category. of 29 reflexology · 5.0★ from 173 Google reviews

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Percentile vs other reflexology (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serein Head Spa & Thai Massage is better than 96% of reflexology.A
96
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serein Head Spa & Thai Massage is better than 95% of reflexology.A
95
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serein Head Spa & Thai Massage is better than —% of reflexology.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serein Head Spa & Thai Massage is better than 100% of reflexology.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serein Head Spa & Thai Massage is better than 100% of reflexology.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serein Head Spa & Thai Massage is better than 79% of reflexology.B
79

Reviews for your job

Customers hired Serein Head Spa & Thai Massage for 3 kinds of job.

Serein Head Spa & Thai Massage for skin treatments

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Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 96/100.How Job match is calculatedBuilt only from reviews Google tagged “Skin treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 4
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 19 Google reviews tagged “Skin treatments”

Ruta2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★

I had a really great experience with the 90-minute head spa and facial! It was super relaxing, and I loved that the service also included a back massage, shampooing, and conditioning. Lucy was excellent with her massage technique, especially since I asked for mild to high pressure. The products smelled lovely, and…

Reasonable priceSkin treatmentsService not listed
Cyramae1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

every relaxing experience, worth the money and very friendly staff!

Reasonable priceSkin treatmentsHairstyling
Key1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Amazing place get right to work no questions asked and 10/10 massage

Great priceSkin treatmentsBody waxingHairstyling
Nurzee3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Kerry Did the best job I have the ultimate service thank you so much!!!

Great priceSkin treatments
TriciaLocal Guide · 51 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

I had a wonderful 120-minute scalp rejuvenation head spa, back massage and radiance lift facial experience by Jojo! I was warmly welcomed at reception by Xiao Wen. Everyone was attentive and made sure I felt comfortable the entire time. The spa atmosphere was incredibly calm, relaxing and beautifully maintained. The…

Reasonable priceSkin treatments
Lisa2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Amazing! Casey is truly the best I will be back every month now

Customer photo from Lisa's review
Great priceSkin treatmentsHairstyling
Icia7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Everything was so relaxing and the staffs are very friendly and gentle. I would definitely come back!

Great priceSkin treatments
JadeLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Don’t hesitate… just book! I have never received a head spa treatment but really enjoyed coming and will definitely be back. I got the deep sleep relaxation with facial.

Great priceSkin treatments
CraigLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Well worth it

Great priceSkin treatmentsHairstyling
Angelina5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I booked the ultimate head spa package for $138 and it was amazing, I will definitely be coming back.

Great priceSkin treatmentsHairstyling
ernyliz1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

This place was amazing!! 10/10 im definitely coming back after the treatment was done they blow dryer my hair!!! It was amazing Thank you!!

Skin treatmentsHairstyling
Tasha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Highly recommend! I had a very pleasant experience. I got the Ultimate Head spa & mini facial. My hair and face feel soft and refreshed! Can’t wait to come back.

Customer photo from Tasha's review
Skin treatmentsHairstyling
DiegoLocal Guide · 58 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Me encantó mucho el servicio venimos de fresno y tome un masaje yo y mi esposa un tratamiento para su cabello nos relajamos mucho y nos gustó el trato muy amable y limpio 5 estrellas

Reasonable priceSkin treatmentsHairstyling
Kevin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Fantastic Services and Hospitality!

Great priceSkin treatments
TriciaLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Had my first head massage w/ neck and shoulder. It was great. She was very strong and got all the areas that were hurting this week. The place was very clean and the staff were very friendly and professional. I would definitely go back. I’m looking forward to getting a full body massage next time.

Reasonable priceSkin treatments
ChrisseLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Lovely massage and head spa experience!

Great priceSkin treatments
CELINA6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

My husband booked me the head spa + ear cleaning + neck/shoulder massage for 120min and WOW. I was so relaxed and my scalp feels so clean. I immediately came home trying to figure out when I can go again and how we can fit this service into our weekly budget! The space is cute as well as relaxing. The staff was super kind and sweet. 10/10 recommend!

Skin treatments
Matthew5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

great deal head spa felt great!

Skin treatmentsHairstyling
Daniel3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Amazing head massage definitely check it out you won’t regret!!

Great priceSkin treatmentsHairstyling

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 63%Reasonable 35%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Hairstyling22—
Skin treatments19—
Manicure2—

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