Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
Google reviewers rate Serena Hair Design 4.7 out of 5 based on 94 reviews, with the owner replying to none. Customers frequently praise the staff's friendliness, communication skills, and attention to detail during services like haircuts, coloring, and extended head massages. Many note the competitive pricing and family-friendly atmosphere, particularly for men's and children's cuts. However, recurring criticisms involve difficulty securing walk-in appointments, instances of significant wait times despite booked slots, and isolated reports of cuts or color results not matching client expectations.
Data from Google, last updated November 1, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: replies to reviews.
Bar = this company · dark tick = category median.
94 Google reviews we collected
Phrases our text analysis found in 71 written reviews
What customers reported paying
Middle half of what 6 customers paid ($29–$169) · gold mark = category median.
How often each topic comes up in the written reviews
We read 71 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The best place around, she is so nice and friendly ill never go anywhere else”
“Friendly, funny, flexible, and does an outstanding job every time.”
“horrible do not recommend.”
“…tylist because I know that Mai and her crew are professional, kind, affordable and just flat out awesome.…”
“Doesn't matter if man, woman or child I'd highly recommend coming here for a haircut”
“Love coming here with my boys, she is quick and wonderful, gentle with the little guy too.”
“She is a master of communicating and cutting hair; she cares that you're comfortable, not just getting a hair cut.”
“I don't trust easily with my hair so I had her do my bangs first and loved them!”
praise complaint · found by our text analysis, Google review wording unchanged.
Customers hired Serena Hair Design for 4 kinds of job. Pick one to see what they paid and said.
I had a haircut and got my roots done, Lyn and Mai are amazing! Love my new look!
| Job | Reviews | Category typical |
|---|---|---|
| Haircut | 8 | $30–$79 |
| Hairstyling | 7 | $30–$76 |
| Hair coloring | 3 | $123–$246 |
| Kids' cuts | 2 | $23–$38 |
4.7 ★★★★★ 94 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Lyn shares the salon with Serena's salon. Lyn is a wonderful hairstylist. She has been doing my keratin treatment for some years now. I'm very much satisfied with her work. I would definitely recommend her.
Owner is a sweet lady and does a great job. Doesn't matter if man, woman or child I'd highly recommend coming here for a haircut
Appointment only.
The best place around, she is so nice and friendly ill never go anywhere else
I had a haircut and got my roots done, Lyn and Mai are amazing! Love my new look!
Fantastic experience. Mai is very friendly and welcoming, and the wash and head massage were a welcome plus. Loved my cut and how my hair felt after. I recommend this place if you need a haircut!
did my bestfriend so dirty. made the top of her head white and the rest yellow. horrible do not recommend.
It was for my husband. The haircut was pretty good but there were bruises behind the neck and he said it was hurting.
Wow! What a great experience. Mai did a great job for a men’s cut and my daughter’s hair got colored. We both are very satisfied and will be returning to these great local ladies. Competitive pricing, quality cuts, and good color. 1st class cuts is what they should be called!!
Mai always gets me right! 😎😎😎
Analyzing 7,261,8717.3M ReviewsFor 20,58520.6K Experts
