Experts Reviews · Company report
Serendipity Hair Studio logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%86+26.5Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Serendipity Hair Studio

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 58 beauty salons · 5.0★ from 78 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serendipity Hair Studio is better than 94% of beauty salons.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serendipity Hair Studio is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serendipity Hair Studio is better than —% of beauty salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serendipity Hair Studio is better than —% of beauty salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serendipity Hair Studio is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serendipity Hair Studio is better than —% of beauty salons.–
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Reviews for your job

Customers hired Serendipity Hair Studio for 8 kinds of job.

Serendipity Hair Studio for hair coloring

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.19
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$119–$214
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 81/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair coloring”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 18

All 19 Google reviews tagged “Hair coloring”

Ayslyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I love love love serendipity!! Sydney does AMAZING on my extensions and color. She is always open to my ideas with trying out different techniques and styles. All of the stylist in the salon are extremely friendly and welcoming.

Paid $120–140Hair coloring
MichelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely LOVE this salon! ❤️ The Vegas-chic theme is adorable and the whole studio has such a fun, welcoming atmosphere But the best part was definitely my stylist, Calie! From the moment we met, we just clicked. She is so talented, but even more than that, she made me feel so comfortable and genuinely cared for.…

Paid $200+HaircutHairstylingHair coloring
Mady7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Not only is the salon just so adorable, Krysti and her entire staff are so welcoming, so hospitable to every guest! I’ve never been so comfortable and had a feeling I can completely trust my stylist but Krysti made me feel so calm and did such an amazing job on my hair I love it!!! ** addition needed! Still go to…

Customer photo from Mady's review
HairstylingHair coloring
KarishmaLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Krysti is the sweetest hair stylist with such magic and flair in her studio! I had the best time getting to know her and she did a fabulous job on my hair! I know next door is going to be incredible!!!

Paid $80–100BlowoutsHaircutHairstyling
Joyce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Such a fabulous place. Krysti’s knowledge of what you need is much appreciated. She has created a relaxing technique in a Vegas themed atmosphere.

Paid $200+BlowoutsHaircutHairstyling
Kyle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nicole is amazing she took real good care of my wife she’s the bomb 💣

HaircutHairstylingHair coloring
wandaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I can’t speak highly enough of Krysti and her Salon. She is the definition of perfection, when it comes to coloring and haircuts. She's quite the artist!!! You'll leave Serendipity looking and feeling Amazing. Book a appointment You will not be disappointed.

Bang trimBlowoutsHair coloring
ChelseaLocal Guide · 198 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

10/10 recommend Sydney! She has done my cut flawlessly for years. Love the color too! She is so friendly, positive, and listens to what you ask for!

Paid $160–180HaircutHair coloring
CaitlinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My stylist is Krysti, and boy, she sparkles as bright as a diamond! I routinely see her for root touch ups and a to get a hair glaze treatment. I have very long, very thick Irish curly hair and she helps me to take wonderful care of it with trims and all the fantastic Davines products. She is great with painting…

HaircutHair coloringKeratin treatments
Abby4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nichole is the BEST!! She always makes me feel so beautiful.

Paid $200+Hair highlightingHair coloringBalayage
Oliver2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gail was absolutely amazing!!! Highly recommend choosing her to do your vivids! I got a trim with purple and blue color, and she even had to do quite a bit of lightening due to me having box dyed hair, but it still came out AMAZING!!

Customer photo from Oliver's review
HaircutHairstylingHair coloring
SavannahLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Annie was AMAZING! I am so happy with my experience & the way my hair turned out! Annie made me love my hair again. I will definitely be back- plus the salon is the cutest ever. 100000/10, thanks annie!

HairstylingHair coloring
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Sarah Jane knows her stuff! She asks questions, really listens, and wants her clients to be happy. Also, this salon is so cute!

HairstylingHair coloringBlowouts
AlexiaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you're seeking a hair salon that offers exceptional style, a warm atmosphere, and a touch of Vegas glamour, look no further than Serendipity Hair Salon in Fountain City. From the moment you step inside, you'll be captivated by their unique and stunning Vegas-themed decor. Serendipity Hair Salon is more than just…

BalayageBlowoutsHair coloring
Melonie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Krysti Hanson is a dream! She’s a true gem to the Knoxville hair scene. I don’t trust many when it comes to my hair but I trust EVERYTHING Krysti does. She’s professional, her studio is the cutest and she’s very attentive.

Customer photo from Melonie's review
BalayageBlowdryHair coloring
KelseyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Krysti has been doing my family’s hair for 3 years and I wouldn’t go to anyone else! She always does a phenomenal job & is great with my kids.

BalayageBang trimBlowouts
Robyn2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Krysti at Serendipity is AMAZING!! My hair has never looked better or felt healthier in my life (and I just turned 40!) since using her♥️ I also trust her with my preteen daughter who absolutely adores her and how comfortable she is when in Krysti’s chair. So thankful to have her here in Fountain City!!

BalayageBlowdryBlowouts
Shelly4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Kristi is crazy talented and so passionate about what she does. You will feel so welcome in her chair and confident that you’re in amazing hands!! Her service is both unique top knotch!!

BlowoutsHair coloringHaircut
Louann11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Paid $100–120HairstylingHair coloring

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut30$30–$79
Hairstyling22$30–$76
Hair coloring19$119–$214
Blowouts11$41–$76
Balayage8$151–$371
Hair hydration treatments3—
Hair highlighting3$128–$246
Blowdry3—

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