Analyzing 5,821,5945.8M ReviewsFor 16,05416.1K Experts

Experts Reviews · Company report
Serendipity Hair Studio logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%86+26.5Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Serendipity Hair Studio

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 58 beauty salons · 5.0★ from 78 Google reviews

📞 Call (865) 318-1186Request a call backWebsite ↗

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serendipity Hair Studio is better than 94% of beauty salons.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serendipity Hair Studio is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serendipity Hair Studio is better than —% of beauty salons.–
—
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serendipity Hair Studio is better than —% of beauty salons.–
—
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serendipity Hair Studio is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serendipity Hair Studio is better than —% of beauty salons.–
—

Reviews for your job

Customers hired Serendipity Hair Studio for 8 kinds of job.

Serendipity Hair Studio for hair hydration treatments

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.3
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$40–60
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 72/100.How Job match is calculatedBuilt only from reviews Google tagged “Hair hydration treatments”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#8 / 8

All 3 Google reviews tagged “Hair hydration treatments”

Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Sydney is very warm and approachable, her services are attentive and fun. She's easy to talk to and is able to curate the appointment to what you need.

Paid $40–60HaircutHair hydration treatments
wandaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I can’t speak highly enough of Krysti and her Salon. She is the definition of perfection, when it comes to coloring and haircuts. She's quite the artist!!! You'll leave Serendipity looking and feeling Amazing. Book a appointment You will not be disappointed.

Bang trimBlowoutsHair coloring
AlexiaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you're seeking a hair salon that offers exceptional style, a warm atmosphere, and a touch of Vegas glamour, look no further than Serendipity Hair Salon in Fountain City. From the moment you step inside, you'll be captivated by their unique and stunning Vegas-themed decor. Serendipity Hair Salon is more than just…

BalayageBlowoutsHair coloring

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut30$30–$79
Hairstyling22$30–$76
Hair coloring19$119–$214
Blowouts11$41–$76
Balayage8$151–$371
Hair hydration treatments3—
Hair highlighting3$128–$246
Blowdry3—

Compare with

Salon Yeager at Bearden Station logoSalon Yeager at Bearden StationExperts Score 91Knoxville · 4.89★Alchemy Salon logoAlchemy SalonExperts Score 89Knoxville · 4.91★Belleza Salon and Spa logoBelleza Salon and SpaExperts Score 89Knoxville · 4.85★