Experts Reviews · Company report
Serendipity Hair Studio logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%86+26.5Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Serendipity Hair Studio

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 58 beauty salons · 5.0★ from 78 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serendipity Hair Studio is better than 94% of beauty salons.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serendipity Hair Studio is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serendipity Hair Studio is better than —% of beauty salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serendipity Hair Studio is better than —% of beauty salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serendipity Hair Studio is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serendipity Hair Studio is better than —% of beauty salons.–
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Reviews for your job

Customers hired Serendipity Hair Studio for 8 kinds of job.

Serendipity Hair Studio for haircut

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.30
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$79
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 84/100.How Job match is calculatedBuilt only from reviews Google tagged “Haircut”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 42

All 30 Google reviews tagged “Haircut” · showing 20

Kate4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★

Sydney is very warm and approachable, her services are attentive and fun. She's easy to talk to and is able to curate the appointment to what you need.

Paid $40–60HaircutHair hydration treatments
MichelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely LOVE this salon! ❤️ The Vegas-chic theme is adorable and the whole studio has such a fun, welcoming atmosphere But the best part was definitely my stylist, Calie! From the moment we met, we just clicked. She is so talented, but even more than that, she made me feel so comfortable and genuinely cared for.…

Paid $200+HaircutHairstylingHair coloring
Rachel7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Gail gave me the exact look I wanted!! Before, AI mock up, and after ✨

Customer photo from Rachel's reviewCustomer photo from Rachel's review
Paid $80–100Haircut
KarishmaLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Krysti is the sweetest hair stylist with such magic and flair in her studio! I had the best time getting to know her and she did a fabulous job on my hair! I know next door is going to be incredible!!!

Paid $80–100BlowoutsHaircutHairstyling
Joyce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Such a fabulous place. Krysti’s knowledge of what you need is much appreciated. She has created a relaxing technique in a Vegas themed atmosphere.

Paid $200+BlowoutsHaircutHairstyling
Kyle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nicole is amazing she took real good care of my wife she’s the bomb 💣

HaircutHairstylingHair coloring
Colby3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Sydney is the best hairstylist in knoxville!

Paid $60–80Haircut
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sydney is amazing! She takes my ideas and works her magic.

Paid $60–80HaircutHairstyling
Alexia3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I Booked an appointment with Sydney and she was absolutely amazing. I had a little bit of an odd request but she gave me exactly what I wanted!! I asked her to cut 2-ish feet of hair off into a super layered shag while leaving two rat tails and she definitely delivered!! She made me feel so comfortable and was so…

Paid $60–80Haircut
wandaLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I can’t speak highly enough of Krysti and her Salon. She is the definition of perfection, when it comes to coloring and haircuts. She's quite the artist!!! You'll leave Serendipity looking and feeling Amazing. Book a appointment You will not be disappointed.

Bang trimBlowoutsHair coloring
EricaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Claudia is great, I have been to her several times. She always makes sure I’m 100% happy w my hair, and helps me make reasonable decisions regarding maintenance and what is going to look best for my hair type. She just gets it and it makes it so easy! 10/10! Not everyone can color brunettes, and she does a great job.

Customer photo from Erica's reviewCustomer photo from Erica's review
Paid $180–200HaircutHairstylingBalayage
Jeananne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Nicole is my hair dresser, she does an amazing job, I always get compliments after she does my hair. I would highly recommend Nicole to anyone!!! She’s also very sweet 👍😊❤️

Paid $60–80BlowoutsHaircutHairstyling
ChelseaLocal Guide · 198 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

10/10 recommend Sydney! She has done my cut flawlessly for years. Love the color too! She is so friendly, positive, and listens to what you ask for!

Paid $160–180HaircutHair coloring
CaitlinLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★

My stylist is Krysti, and boy, she sparkles as bright as a diamond! I routinely see her for root touch ups and a to get a hair glaze treatment. I have very long, very thick Irish curly hair and she helps me to take wonderful care of it with trims and all the fantastic Davines products. She is great with painting…

HaircutHair coloringKeratin treatments
Jennie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

One of the best experiences I’ve had at a salon! She listened to what I wanted and explained my options! Definitely recommend this Salon!!

Paid $40–60Haircut
thyme3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

sydney is the best!! I haven’t had the best luck with hair cuts but we sat and talked about my hair goals and what I like and dislike before starting and it came out perfect!! absolutely recommend!!

Paid $60–80Haircut
KariLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sydney was so patient and so sweet! She had her hands full with all of the hair on my daughter's head! We love how it turned out, can't wait to go back and see her again.

Paid $60–80BlowoutsHaircutHairstyling
amy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Nicole is awesome. She's so wonderful to work with.

Paid $60–80HaircutCurly hair
Oliver2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gail was absolutely amazing!!! Highly recommend choosing her to do your vivids! I got a trim with purple and blue color, and she even had to do quite a bit of lightening due to me having box dyed hair, but it still came out AMAZING!!

Customer photo from Oliver's review
HaircutHairstylingHair coloring
Trinity2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I got my haircut done with Krysti and I absolutely loved it. She gave me exactly what I asked for and was super sweet, quick and attentive. The inside was really cute and clean as well. New favorite place!

Paid $80–100HaircutBlowdry

Show more haircut reviews (10 more) →

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut30$30–$79
Hairstyling22$30–$76
Hair coloring19$119–$214
Blowouts11$41–$76
Balayage8$151–$371
Hair hydration treatments3—
Hair highlighting3$128–$246
Blowdry3—

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