Experts Reviews · Company report
Serendipity Hair Studio logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%94+65.1Reliability 31%86+26.5Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE

Serendipity Hair Studio

Knoxville, TN · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #8Position by Experts Score among all companies we track in this category. of 58 beauty salons · 5.0★ from 78 Google reviews

Report card

Percentile vs other beauty salons (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serendipity Hair Studio is better than 94% of beauty salons.A
94
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serendipity Hair Studio is better than 86% of beauty salons.A
86
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serendipity Hair Studio is better than —% of beauty salons.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serendipity Hair Studio is better than —% of beauty salons.–
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MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serendipity Hair Studio is better than 100% of beauty salons.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serendipity Hair Studio is better than —% of beauty salons.–
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Reviews for your job

Customers hired Serendipity Hair Studio for 8 kinds of job.

Serendipity Hair Studio for hairstyling

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.22
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$60–80
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$30–$76
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Hairstyling”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#12 / 41

All 22 Google reviews tagged “Hairstyling”

MichelleLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Absolutely LOVE this salon! ❤️ The Vegas-chic theme is adorable and the whole studio has such a fun, welcoming atmosphere But the best part was definitely my stylist, Calie! From the moment we met, we just clicked. She is so talented, but even more than that, she made me feel so comfortable and genuinely cared for.…

Paid $200+HaircutHairstylingHair coloring
Mady7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Not only is the salon just so adorable, Krysti and her entire staff are so welcoming, so hospitable to every guest! I’ve never been so comfortable and had a feeling I can completely trust my stylist but Krysti made me feel so calm and did such an amazing job on my hair I love it!!! ** addition needed! Still go to…

Customer photo from Mady's review
HairstylingHair coloring
KarishmaLocal Guide · 47 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Krysti is the sweetest hair stylist with such magic and flair in her studio! I had the best time getting to know her and she did a fabulous job on my hair! I know next door is going to be incredible!!!

Paid $80–100BlowoutsHaircutHairstyling
Joyce7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Such a fabulous place. Krysti’s knowledge of what you need is much appreciated. She has created a relaxing technique in a Vegas themed atmosphere.

Paid $200+BlowoutsHaircutHairstyling
Kyle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Nicole is amazing she took real good care of my wife she’s the bomb 💣

HaircutHairstylingHair coloring
Lauren4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Sydney is amazing! She takes my ideas and works her magic.

Paid $60–80HaircutHairstyling
EricaLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Claudia is great, I have been to her several times. She always makes sure I’m 100% happy w my hair, and helps me make reasonable decisions regarding maintenance and what is going to look best for my hair type. She just gets it and it makes it so easy! 10/10! Not everyone can color brunettes, and she does a great job.

Customer photo from Erica's reviewCustomer photo from Erica's review
Paid $180–200HaircutHairstylingBalayage
Jeananne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Nicole is my hair dresser, she does an amazing job, I always get compliments after she does my hair. I would highly recommend Nicole to anyone!!! She’s also very sweet 👍😊❤️

Paid $60–80BlowoutsHaircutHairstyling
KariLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Sydney was so patient and so sweet! She had her hands full with all of the hair on my daughter's head! We love how it turned out, can't wait to go back and see her again.

Paid $60–80BlowoutsHaircutHairstyling
Oliver2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Gail was absolutely amazing!!! Highly recommend choosing her to do your vivids! I got a trim with purple and blue color, and she even had to do quite a bit of lightening due to me having box dyed hair, but it still came out AMAZING!!

Customer photo from Oliver's review
HaircutHairstylingHair coloring
MJLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I took a picture to Sarah Jane and she did wonders. I went from longer hair to a shag. I'm an older person and have had nothing but compliments since she gave me my cut and style this week. Thank you Sarah Jane.

Hairstyling
SavannahLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Annie was AMAZING! I am so happy with my experience & the way my hair turned out! Annie made me love my hair again. I will definitely be back- plus the salon is the cutest ever. 100000/10, thanks annie!

HairstylingHair coloring
Denise7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Sarah Jane really helped me find the cut and style I like most. She's a very good hairdresser!

Paid $60–80Hairstyling
Michele2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Best hair cut ever!!!

Paid $60–80Hairstyling
Marie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Sarah Jane was wonderful! I told her a little about what I wanted but would also trust her opinion. The results were beyond my expectations! I also loved the ambiance of the salon and was so comfortable talking to Sarah Jane. Already booked my next appointment!

HairstylingHaircutBalayage
SandraLocal Guide · 501 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Best hair of my life! Thank you Nichole!

Paid $60–80HairstylingHaircut
Heather2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Sarah Jane knows her stuff! She asks questions, really listens, and wants her clients to be happy. Also, this salon is so cute!

HairstylingHair coloringBlowouts
LindaLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

My first appointment with Sarah Jane today and she did exactly what I wanted and I love my hair. She is so sweet and I loved talking with her. Scheduled my next appointment while there!

Paid $60–80Hairstyling
Melonie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Krysti Hanson is a dream! She’s a true gem to the Knoxville hair scene. I don’t trust many when it comes to my hair but I trust EVERYTHING Krysti does. She’s professional, her studio is the cutest and she’s very attentive.

Customer photo from Melonie's review
BalayageBlowdryHair coloring
KelseyLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Krysti has been doing my family’s hair for 3 years and I wouldn’t go to anyone else! She always does a phenomenal job & is great with my kids.

BalayageBang trimBlowouts
Lauren3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $60–80BlowoutsHaircutHairstyling
Louann11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Rating only, no written review.

Paid $100–120HairstylingHair coloring

Price

$76-7% vs typical beauty salons

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Haircut30$30–$79
Hairstyling22$30–$76
Hair coloring19$119–$214
Blowouts11$41–$76
Balayage8$151–$371
Hair hydration treatments3—
Hair highlighting3$128–$246
Blowdry3—

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