Experts Reviews · Company report
Serene Residential and Commercial Cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%72+5.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Serene Residential and Commercial Cleaning

Fort Smith, AR · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #29Position by Experts Score among all companies we track in this category. of 90 post construction cleaning · 5.0★ from 330 Google reviews

Report card

Percentile vs other post construction cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serene Residential and Commercial Cleaning is better than 97% of post construction cleaning.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serene Residential and Commercial Cleaning is better than 98% of post construction cleaning.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serene Residential and Commercial Cleaning is better than 100% of post construction cleaning.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serene Residential and Commercial Cleaning is better than 100% of post construction cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serene Residential and Commercial Cleaning is better than 100% of post construction cleaning.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serene Residential and Commercial Cleaning is better than 72% of post construction cleaning.B
72

Reviews for your job

Customers hired Serene Residential and Commercial Cleaning for 7 kinds of job.

Serene Residential and Commercial Cleaning for general housekeeping

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.20
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$132–$209
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “General housekeeping”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#11 / 28

All 20 Google reviews tagged “General housekeeping”

debra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I had 3 girls come Whitney, Kristen, and I cannot remember the third lady but they were GREAT! My home was spotless and smells so good. They made sure I was pleased with their work before leaving. I highly recommend this company and these 3 girls.

Great priceInterior & exterior window cleaningStandard cleaningGeneral housekeeping
Jamie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Netta did an amazing job for me. She stayed until the job was finished. I am very pleased ! Will definitely be using Serene Clean for my regular cleaning needs. Jamie Moore Packard Point Ranch

Deep cleanGeneral housekeepingOffice & workplace cleaning
Alison5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Netta arrived at my house and performed a general cleaning. She was very good, went above and beyond. My house is 2600 sq ft which is large for one person to tackle. She pays attention to detail and really managed to get so much done considering she cleaned alone. She's also very friendly with a wonderful personality. Hope to see her next time!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Brian10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

They were AMAZING!!! My house didn't look this clean when we moved in! I'm so pleased with their work, we've asked them to be our regular cleaning service. We have three big dogs and our house doesn't smell like dog anymore! They're a God Send!!!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
JenniferLocal Guide · 7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My house has never been so clean! I'm very happy with the services we got. I've now set-up for the biweekly cleaning. Thank You!

General housekeepingStandard cleaning+ Quality
Christopher9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great job, and hard workers, would recommend to family.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Trina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very friendly staff. They return phone calls promptly. Jerri did a great job. She is detail oriented, very nice to visit with while she cleans. She is great at multi-tasking.

General housekeeping+ Responsiveness+ Punctuality+ Quality
Meagan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Netta and Heather cleaned our house today and they were both fantastic! I don’t think our house has ever looked so good. They were incredibly thorough and cleaned every inch of our house. Great great experience!

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
CodyLocal Guide · 37 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very professional and friendly! sierra, heather, and megan exceeded my expectations with their work. As a single dad with a busy scheduled it was worth every penny.

General housekeeping+ Responsiveness+ Punctuality+ Quality
CLocal Guide · 2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

The staff are friendly, polite, & offer to help in any area needed. Prices are reasonable & significantly less than previous company used.

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Becky1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Very happy with service. Unable to do my own cleaning and these girls are prompt and do a great job. So glad I found this service

General housekeeping
bman197ooLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We ise the service weekly. Melanie is awesome. Great work, great attitude, always happy with her work.

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Taylor10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Serene cleaning did an amazing job with my home. They were very professional, friendly, and most importantly, detail oriented with their cleaning! My house is sparkling. I would 10/10 recommend for your housekeeping needs.

Deep cleanGeneral housekeeping+ Responsiveness+ Punctuality+ Quality
Suzanne5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Serene Clean has been taking care of my son's apartment since early summer. They do a wonderful job cleaning and organizing the living space. Most recently, Lizzie left his apartment spotless and neat--even adding some lovely decorative touches, such as moving a vase of flowers from the counter to the dining…

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Stacy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Melanie is always professional, punctual and on time! She breezes through the house quickly and efficiently and always does a great job! Thank you Serene Clean!

General housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Diana1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 years ago★★★★★

Before contracting for regular cleaning services, I had Luke and his team come out for a deep clean. I was blown away. The professionalism and thoroughness of this company is beyond excellent. I was totally amazed at how my kitchen just sparkled. I will continue to use them and would not hesitate to recommend them.…

Deep cleanGeneral housekeepingStandard cleaning+ Responsiveness+ Punctuality+ Quality
Abrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Melanie is awesome! She is great working around our multiple pet household and is always right on time. She does a fantastic job and never disappoints!

Deep cleanGeneral housekeepingStandard cleaning+ Punctuality+ Quality+ Professionalism
Ashleigh4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Melanie did a wonderful job cleaning for us while we were moving!!! Very thorough clean and respectful.

Deep cleanGeneral housekeepingMove-out cleaning+ Responsiveness+ Punctuality+ Professionalism
Natasha6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Melanie is amazing. She showed up on time and did exactly what I needed. I will use again and recommend.

General housekeeping
LindseyLocal Guide · 32 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Highly recommend Jessica! She is very sweet and will do a great job!

General housekeepingStandard cleaning+ Quality+ Professionalism

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 80%Reasonable 20%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
Deep clean45$259–$484
Standard cleaning37$158–$247
General housekeeping20$132–$209
Moving-related cleaning10$233–$423
Office & workplace cleaning4$119–$283
Move-out cleaning3—
Interior & exterior window cleaning2$176–$366

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