Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Serenity Air Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Serenity Air Heating & Air Conditioning

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenity Air Heating & Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serenity Air Heating & Air Conditioning is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 73% of heat pump installation services.B
73

Reviews for your job

Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.

Serenity Air Heating & Air Conditioning for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$611
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#24 / 38

All 11 Google reviews tagged “A/C system repair”

WayneLocal Guide · 176 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

These guys are great! Honest and straight forward repair on my A/C unit. Arrived when they said would. Courteous, respectful, and professional service

A/C system repair
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been using serenity for a few years now, and I am so glad I found them! The people I work with have been fantastic, and the work that has been performed at my house has been great.

Reasonable priceInstall thermostat+ Responsiveness+ Punctuality+ Quality
FeliciaLocal Guide · 20 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

I wasn't here but my husband said Dylan did a great job 👏

A/C system maintenanceA/C system repairHeating system maintenance
Dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I cannot express how satisfied I am with Serenity Air. They are very professional and nice. Austin the technician that came to my house is the best very communicative and professional. I am super pleased.

A/C system maintenanceA/C system repair+ Responsiveness+ Punctuality+ Quality
Pam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent customer service! Drew and crew are top notch - from quote to installation to follow-up. Highly recommend!! A+++++

A/C system maintenanceInstall ACInstall thermostat
Family1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We had three companies come out to give us a bid to replace a furnace and heat pump, we ended up going with Serenity Air for a few different reasons. I’ve always felt like their staff is knowledgeable, on top of things and really wants to put customer service first. We also wanted to get a good product and good…

InstallationA/C system repairHVAC duct & vent repair+ Responsiveness+ Punctuality+ Quality
JudyLocal Guide · 26 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Pleasant technician who took our concerns to heart to make our home comfortable with clean air.

A/C system repairHeating system repair+ Punctuality+ Quality+ Professionalism
Barbara3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

Came a day before they were scheduled because they had the time. Fixed the problem and stayed for an hour to make sure everything was working correctly, explained in a little more detail how to use remote, answered all my questions. Drew did follow up visit to make sure everything was working well and to see if I…

Ductless heating & A/C servicesA/C system repairService not listed+ Responsiveness+ Punctuality+ Quality
t2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Devin and his colleague saved my summer. As luck would have it, my A/C stopped working on the first day of a heatwave. The Serenity Air team was available the same day I called. Every other company was scheduled out for weeks. Some even had ridiculous “dispatch” fees of $100+ just to come to the home. I appreciated…

Install ACA/C system repair+ Responsiveness+ Punctuality+ Professionalism
Brian3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Service was timely and of high quality. Would highly recommend.

A/C system maintenanceA/C system repair+ Responsiveness+ Quality+ Professionalism
K3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$498+10% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance79$114–$453
HVAC system repair47$209–$1.2k
Heating system installation41$1.4k–$2.4k
Install AC40$1.6k–$3.7k
Installation31$1.4k–$2.8k
Heating system maintenance28$78–$293
A/C system maintenance25$78–$351
Heating system repair24$188–$867

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