Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Serenity Air Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Serenity Air Heating & Air Conditioning

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenity Air Heating & Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serenity Air Heating & Air Conditioning is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 73% of heat pump installation services.B
73

Reviews for your job

Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.

Serenity Air Heating & Air Conditioning for HVAC duct & vent cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.7
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$2,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$538–$942
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC duct & vent cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#14 / 23

All 7 Google reviews tagged “HVAC duct & vent cleaning”

Cindi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Serenity Air people are the nicest, most efficient in the business that I’ve met. They take care of all of my heating needs and are always up front about everything. I highly recommend them.

Paid $2,000+Reasonable priceHeating system installationHeating system maintenanceThermostat installation
AlliLocal Guide · 4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Due to unfortunate circumstances, Serenity Air made a frustrating process, smoother- they were pleasant to work with! Paula is a joy & was helpful coordinating. Dylan the technician did a great job with the assessment, and explaining everything. They went through another vendor to finish the process, to clean out…

Customer photo from Alli's reviewCustomer photo from Alli's reviewCustomer photo from Alli's reviewCustomer photo from Alli's review
HVAC duct & vent repairHVAC duct & vent cleaning
David4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The service technician, Austin, was very friendly and informative. He did a great job of communicating and explaining the work he performed on my routine service work. He was very thorough and professional.

HVAC duct & vent cleaning+ Responsiveness+ Punctuality+ Quality
RamonLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The entire install team was very professional. Big shout out to EJ for his assistance in making the corrections required by the state mechanical inspector. All around quality work! Very happy with the system and service. Very competitive pricing.

A/C system maintenanceHVAC duct & vent cleaningHVAC duct & vent installation+ Responsiveness+ Punctuality+ Quality
Krystal3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team was great!! Very friendly with great communication. Love that you get a call and text with information about the technician and team that will arrive at your home, this process made me feel a lot safer with everything that’s going on these day! Keep up the good work guy’s!!!

HVAC duct & vent cleaningHeating system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Christa7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaning+ Punctuality+ Professionalism
K3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

HVAC duct & vent cleaningDuctless heating & A/C servicesHeating system maintenance+ Responsiveness+ Punctuality+ Quality

Price

$498+10% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance79$114–$453
HVAC system repair47$209–$1.2k
Heating system installation41$1.4k–$2.4k
Install AC40$1.6k–$3.7k
Installation31$1.4k–$2.8k
Heating system maintenance28$78–$293
A/C system maintenance25$78–$351
Heating system repair24$188–$867

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