How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESerenity Air Heating & Air Conditioning
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.
Serenity Air Heating & Air Conditioning for HVAC system maintenance
Clear ✕All 81 Google reviews tagged “HVAC system maintenance” · showing 20
Serenity Air is trustworthy and has delivered exceptional service to our home for over a decade now. There is no other place to go for anything furnace or heat pump related.
Good job 👍 great job,did request furnace filters left for me to replace If mine were clean, but none left.
Bill is an excellent technician.
Great company. Dylan was very nice and informative. Next day service was awesome.
Bill performed our semiannual preventive maintenance inspection on our Trane heat pump on 10/18/26. I found Bill to be friendly, thorough and just a real kind man. Thank you for the excellent service! Jerrar and Joshua did an outstanding job of installing our new Trane heat pump and air handler! They were…
Austin and Andrew were the most kind and caring service professionals we have ever had do work for us. Very thorough and complete work including all the clean-up. We are so happy we picked Serenity Air to install our ductless heat pump system. Routine maintenance done today, one year after installation. Dylan was…
Dylan was early, he was polite, and very professional. He answered any question I had. He did a great job
Samuel is a very knowledgeable Technician and efficient about getting his work done. He is very courteous and makes the customer feel secure.
Dylan serviced our heating system and got us all prepared for the winter ahead. He is always a pleasure to work with!
Awesome speedy service with a smile! Bill was very knowledgeable and so kind!
Excellent job!
Explained things well and had answers to all my questions.
I was very pleased with Samuel from Serenity Air. From his first call advising me when he would arrive at my home to explaining details and answering my questions about my air conditioner, he was top notch. His service is a 10 out of 10. He was prompt, professional, knowledgeable, and answered all my questions. He…
Zack is absolutely fabulous!!! Couldn't have asked for better in any way!!
Zack called in advance to let me know he was on his way- 30 minutes out. He was professional and prompt.
Great service and support by the Serenity Air Team! Very professional and focused on customer satisfaction. Well done!
Dylan did a great job-I’m very thankful that Paula was able to schedule him so quickly. He was efficient and very helpful. Thank you, Dylan.
I have been using Serenity Air for a number of years and they do a very good job.
Shawn and Chris came to my house and explained what was involved in my purchase of a mini split heat pump. They were thorough and fulfilled my expectations.The techs from Serenity showed up this morning and installed my Mitsubishi split heat pump. I am absolutely thrilled with the job they performed and the quality…
Great job by Zack in servicing our air conditioning unit. Also helpful in follow up reminders of other services I need to consider. On time and very pleasant service tech.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 79 | $114–$453 |
| HVAC system repair | 47 | $209–$1.2k |
| Heating system installation | 41 | $1.4k–$2.4k |
| Install AC | 40 | $1.6k–$3.7k |
| Installation | 31 | $1.4k–$2.8k |
| Heating system maintenance | 28 | $78–$293 |
| A/C system maintenance | 25 | $78–$351 |
| Heating system repair | 24 | $188–$867 |
