Analyzing 6,529,9706.5M ReviewsFor 18,09818.1K Experts

Experts Reviews · Company report
Serenity Air Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Serenity Air Heating & Air Conditioning

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenity Air Heating & Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serenity Air Heating & Air Conditioning is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 73% of heat pump installation services.B
73

Reviews for your job

Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.

Serenity Air Heating & Air Conditioning for HVAC system repair

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Jobs reviewedHow many Google reviews are tagged with this job.49
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.94
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$209–$1.2k
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 85/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#16 / 42
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 49 Google reviews tagged “HVAC system repair” · showing 20

Michael3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★

Identified the problem promptly had the parts on hand, excellent repair job, reasonable price, would call again for future services!

Paid $200–400Reasonable priceHVAC system repair
Rod1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 days ago★★★★★

Bill is an excellent technician.

HVAC system repairHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
chrisLocal Guide · 74 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

He was great

Great priceHVAC system repair
JohnLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

Bill performed our semiannual preventive maintenance inspection on our Trane heat pump on 10/18/26. I found Bill to be friendly, thorough and just a real kind man. Thank you for the excellent service! Jerrar and Joshua did an outstanding job of installing our new Trane heat pump and air handler! They were…

Customer photo from John's reviewCustomer photo from John's review
Paid $100–200Reasonable priceHVAC system repairHVAC system maintenanceHeating system maintenance
Christine11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Great experience with this company! Appreciate their honesty

Great priceHeating system repair
Lorraine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I was impressed with all their work. Flu season made it take a little longer than anticipated, but my house is warm and I’m happy.

Paid $1,000+Great priceHVAC system repairInstallationHeating system installation
Garrett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Dylan’s work is very professional and his attitude is great, the price was understandable and the work was scheduled quickly. I appreciate Serenity Air very much.

Paid $2,000+Reasonable priceHVAC system repair
BernieLocal Guide · 21 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I have used Serenity Air on several occasions. They are always prompt, and very patient at explaining everything. They are my only call for HVAC service.

Reasonable priceHVAC system repair
RachelLocal Guide · 27 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Literally saved me! Came the same day, quick service, and such good people. Highly recommend using this company!

Paid $200–400Great priceHVAC system repair
Ashlee2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Dylan was very respectful and kind!!

Paid $1,800–2,000Reasonable priceHVAC system repair
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Always great service and knowledge.

Paid $2,000+Not sureHVAC system repair
Julie5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

Explained things well and had answers to all my questions.

Paid $2,000+Reasonable priceHVAC system repairHVAC system maintenance
JR8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Serenity Air is fantastic! I had them out to my 98 year old grandmother's house because the AC wasn't working. Shawn & his crew were AMAZING! Everything was done exactly how they said it would be. They took their time to protect the house and explain everything every step of the way. I cant thank Serenity Air enough for everything they did!

Paid $2,000+Reasonable priceHVAC system repair
rogerLocal Guide · 122 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Service was great. Dylan Paula and service manager saved me money on a repair thank you. I know have my ser ice plan with them

Paid $400–600Great priceHVAC system repair
Josh6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Professional at every step. Paula was amazing in the office getting us set up and getting us updates. Dylan was quick and willing to go over all my options on site and did great work. Appreciate Serenity so much.

Paid $600–800Reasonable priceHVAC system repair
Brent6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

We were taking bids for a new system and Shawn did a great job of explaining about equipment and installation. He also took the time to fully answer all of our questions.

HVAC system repair
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Shawn was very knowledgable and pleasant.

Paid $1–100Not sureHVAC system repair+ Responsiveness+ Punctuality+ Quality
Dan3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Kaleb, was the tech. who did the service. He was on time and went right to work. He put on covers over his shoes, before entering my house. He was very informative when we talked about what he did. He was a very easy to talk to, and I would have him do service on any of my equipment in the future. He was very…

Paid $1–100Reasonable priceHVAC system repair
Lauralee7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Great customer service!

Paid $800–900Reasonable priceHVAC system repair
Deb3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Excellent customer service went the extra mile to help us today

Reasonable priceHVAC system repair

Show more HVAC system repair reviews (29 more) →

Price

$498+10% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance79$114–$453
HVAC system repair47$209–$1.2k
Heating system installation41$1.4k–$2.4k
Install AC40$1.6k–$3.7k
Installation31$1.4k–$2.8k
Heating system maintenance28$78–$293
A/C system maintenance25$78–$351
Heating system repair24$188–$867

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