How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESerenity Air Heating & Air Conditioning
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.
Serenity Air Heating & Air Conditioning for HVAC system repair
Clear ✕All 49 Google reviews tagged “HVAC system repair”
Identified the problem promptly had the parts on hand, excellent repair job, reasonable price, would call again for future services!
Bill is an excellent technician.
He was great
Bill performed our semiannual preventive maintenance inspection on our Trane heat pump on 10/18/26. I found Bill to be friendly, thorough and just a real kind man. Thank you for the excellent service! Jerrar and Joshua did an outstanding job of installing our new Trane heat pump and air handler! They were…
Great experience with this company! Appreciate their honesty
I was impressed with all their work. Flu season made it take a little longer than anticipated, but my house is warm and I’m happy.
Dylan’s work is very professional and his attitude is great, the price was understandable and the work was scheduled quickly. I appreciate Serenity Air very much.
I have used Serenity Air on several occasions. They are always prompt, and very patient at explaining everything. They are my only call for HVAC service.
Literally saved me! Came the same day, quick service, and such good people. Highly recommend using this company!
Dylan was very respectful and kind!!
Always great service and knowledge.
Explained things well and had answers to all my questions.
Serenity Air is fantastic! I had them out to my 98 year old grandmother's house because the AC wasn't working. Shawn & his crew were AMAZING! Everything was done exactly how they said it would be. They took their time to protect the house and explain everything every step of the way. I cant thank Serenity Air enough for everything they did!
Service was great. Dylan Paula and service manager saved me money on a repair thank you. I know have my ser ice plan with them
Professional at every step. Paula was amazing in the office getting us set up and getting us updates. Dylan was quick and willing to go over all my options on site and did great work. Appreciate Serenity so much.
We were taking bids for a new system and Shawn did a great job of explaining about equipment and installation. He also took the time to fully answer all of our questions.
Shawn was very knowledgable and pleasant.
Kaleb, was the tech. who did the service. He was on time and went right to work. He put on covers over his shoes, before entering my house. He was very informative when we talked about what he did. He was a very easy to talk to, and I would have him do service on any of my equipment in the future. He was very…
Great customer service!
Excellent customer service went the extra mile to help us today
These guys are fantastic. I had another company before Serenity. I was told by other company that parts needed to be replaced. I wanted another opinion. Serenity was very professional and fast response. The parts that were in question were not bad which is what I suspected. Great company!
Dillon analyzed our problem. A Fuze he replaced. Dillon recommended some upgrades. But mainly he pointed out the Fuze issue and got the Heat on!! Hee Hee Dillon is worth 10 Mark & Terry Porter
So glad that Serenity Air was recommended to me; Drew, Amber, Paula, and Eric were all so helpful. They made the process enjoyable! I highly recommend them!
Josh was so personable and very easy to have working in my home. He was knowledgeable about the system he was putting in and careful about keeping my home clean with coverings and booties. He explained the new system (a little different from the one he took out) and I am thrilled with my new split heat/air Mitsubishi system! Thank you so very much!
Dylan did troubleshooting and repairing, replacing a correct part in a timely manner. Thanks and I highly recommend.
First off is paula. She is so friendly and warm answers the phones and makes all the appointments the team did or outstanding job at fixing our furnace issues The team is prompt and efficient and call you before they get to your house
On time, professional. Well organized, with an excellent outcome.
Between Paula and Dylan, they took care of all my issues quickly, communicated well and helped me out in a tough spot. 5 stars for both of them. If it was up to me, both of them should get a FAT holiday bonus. Seriously, they did a great job.
Young man was very professional, courtious,, and pleasant. He went out of his way to hang a shelf door, which he did not have to do. 5 stars. Hope part he reached will keep furnace running.
Serenity Air is great to work with! Dylan and Paula were both super helpful and communicative. I appreciate the great service!
He did great. Got in, figured it out, fixed it, I got heat
I love that they send you a picture of the person coming to your home. Their employees are respectful of you and your home. Paula in the office is always sweet as well. All around great service from Serenity.
Friendly and helpful explaining what was going on with the system
We recently moved into the area. Our AC went out as soon as we moved in. Serenity came in and took care of it. They were very easy to work with. They are very competent. They replaced the entire HVAC system in one day. Austin and Andrew were so professional and kind. What a great representation for their company.…
Bravo!
System not working. Good communication before visit, came on time. Determined the problem with reasonable time frame. Easy to talk to.
Dylan was amazing, knowledgeable, professional and personable. My whole family was pleased with entire process of getting fixed our HVAC so quickly in the middle of heat wave, so we can use the A/C. He could take a few days to fix the HVAC, but he didn't waste any time. It only took within 24 hours from the…
Always courteous and professional. I have worked with them on multiple occasions. Shawn was my comfort advisor on my new furnace purchase, Chase and Eric were my installers, and Drew did my follow up after the install to make sure everything was working well and go over details.
The company is very Responsive and made sure they got our system working.
Quality service and friendly technicians, we are thrilled to have our AC working again!
Personable technician who explains issues, presents options without trying to sell services or products.
Austin was very professional and efficient in what he does. He troubleshooted the job and found the problem right away. The price was right and will definitely use Serenity again. Thank you
Austin was very helpful and got our unit working again no problem, very informative.
Their team was amazing. Quickly figured out the problem, fixed it, kept me informed, and even showed me how to fix it myself if I wanted to next time. Absolutely would recommend to anyone!
I had a rep that lived next door to me. When my AC/furnace fan went on the fritz, I called him. He came over and spent nearly an hour troubleshooting the problem (he didn’t charge me). When it required more specialty work, he called in one of his crew who identified a possible faulty sensor. My furnace is old so…
We had our A/C suddenly stop working in the middle of a summer heat. I called around to 15 different companies and left messages. Serenity Air promptly returned the call and we're available to come out the soonest. Their tech was professional and took care of the situation and even changed the air filter to prevent…
Devin was AMAZING! He was professional, honest, on time, and gave some great advice on how to maintain the system. Serenity had the fastest availability with the most affordable prices in the area. Thanks Devin!
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 79 | $114–$453 |
| HVAC system repair | 47 | $209–$1.2k |
| Heating system installation | 41 | $1.4k–$2.4k |
| Install AC | 40 | $1.6k–$3.7k |
| Installation | 31 | $1.4k–$2.8k |
| Heating system maintenance | 28 | $78–$293 |
| A/C system maintenance | 25 | $78–$351 |
| Heating system repair | 24 | $188–$867 |
