How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESerenity Air Heating & Air Conditioning
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.
Serenity Air Heating & Air Conditioning for heating system installation
Clear ✕All 41 Google reviews tagged “Heating system installation” · showing 20
I was impressed with all their work. Flu season made it take a little longer than anticipated, but my house is warm and I’m happy.
Serenity Air people are the nicest, most efficient in the business that I’ve met. They take care of all of my heating needs and are always up front about everything. I highly recommend them.
So appreciate Serenity for sending Dylan to help us figure out the thermostat functions. Great customer service
Serenity Air was extremely professional from our initial contact with Shawn Taylor, until the heating and cooling system was installed and completed. Shawn was excellent at communicating our options and telling us what his company was all about. Both technicians were very pleasant and friendly. The employees seemed to do quality work.
We were without our ac and called Serenity. They came out looked at our ac and furnace. It turns out that our system was too small for our sq ft and our ac was broken, which we already knew. We looked at all our options and went with a new ac/furnace and will be saving on our energy bill. We are now enjoying our comfortable home.
New ac and furnace, great service, fast service and friendly service from a family owned business.
With 500+ reviews & 4.9 stars, we included Serenity (Trane) in a bid for a high quality, US-made furnace and did the same with 3 other pros selling American Standard, Lennox, & Carrier. After physically meeting everyone, walking thru the project & bid review, Serenity was the clear winner. Shawn was competitive,…
Shawn and his team were great! Took their time to explain things to us and were flexible with our requests.
Bill Taylor did a great job as always on our spring service and maintenance. Were so glad we chose Serenity Air Heating & Air Conditioning for our new install and annual service.
I won’t recommend it I bought over $17,000 unit not even eight months ago got plays it on June 2023 of units. The motor is have issues and I called him and they came and that is my fault about the unit it broken down. Paula when I tried to explain her about what’s going on she’s been so rude and she cuts out me for…
I experienced nothing but great service from office staff to crew! Thank you for immediately helping me when I needed a quick check on a concern I had. I highly recommend this company!!
We enjoyed working with the installation staff - Eric, EJ, Aaron, Chase, Drew and John. Paula and Amber in the office were very helpful throughout the project
This was a diagnostic appointment to see what was wrong with furnace. They were on time, friendly, communicative, informative, gave me multiple options on how to proceed. Once I have the new furnace installed, then I will post comment on the quality and value.
Installed a heat pump with new furnace. Installation was quick. Initially the unit had issues but those were taken care of quickly and painlessly. Would highly recommend them!
The whole experience with Serenity Air was great, from the initial consultation with their sales team to the installation of the AC and heating units. Can't recommend them enough.
I consider serenity air is a very professional and reliable they stick to their word they were here on time they did the install in a professional manner. They explained the whole system to me. Best thing is they come back for annual check ups no more worries the house feels great.
Everyone I have encountered at SerenityAir has been professional beyond what I have experienced in many other businesses. Always on time, follow-up calls to remind me of upcoming appointments....one cannot ask for more. Their pricing was several thousand lower than others who came to provide an estimate for a…
From start to finish I had a great experience with Serenity. Communication was solid, ,everything was explained well, and the installers did a really nice job on the furnace & AC installation. Real professionals!
The service was exceptional. Everything was completed as scheduled. All of the technicians and staff personnel were very professional and personable. I would recommend Serenity Air to anyone and use them again without hesitation.
Excellent customer service from both the techs and the in office personnel.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 79 | $114–$453 |
| HVAC system repair | 47 | $209–$1.2k |
| Heating system installation | 41 | $1.4k–$2.4k |
| Install AC | 40 | $1.6k–$3.7k |
| Installation | 31 | $1.4k–$2.8k |
| Heating system maintenance | 28 | $78–$293 |
| A/C system maintenance | 25 | $78–$351 |
| Heating system repair | 24 | $188–$867 |

