How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESerenity Air Heating & Air Conditioning
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.
Serenity Air Heating & Air Conditioning for install AC
Clear ✕All 40 Google reviews tagged “Install AC”
So appreciate Serenity for sending Dylan to help us figure out the thermostat functions. Great customer service
We were without our ac and called Serenity. They came out looked at our ac and furnace. It turns out that our system was too small for our sq ft and our ac was broken, which we already knew. We looked at all our options and went with a new ac/furnace and will be saving on our energy bill. We are now enjoying our comfortable home.
New ac and furnace, great service, fast service and friendly service from a family owned business.
Shawn was very helpful explaining the install process. Thank you.
Shawn and his team were great! Took their time to explain things to us and were flexible with our requests.
They did an excellent job on installing my AC. Michael and his helper did a great job installing my AC. Michael showed me how to use it afterwards and didn't mind me asking questions about the AC. Serenity air also sent out one of there worker's to do a follow up a few weeks later just to check out how the system…
Bill Taylor did a great job as always on our spring service and maintenance. Were so glad we chose Serenity Air Heating & Air Conditioning for our new install and annual service.
Shawn with serenity is a tremendous gentleman, Explained his estimates thoroughly and in depth. I trust Serenity and Shawn from working with them before in Puyallup… My recent air conditioner install was tremendous… Chase and Eric were top-tier professional and worked quickly in getting my system installed for…
On time, effective and efficient crew, and clean up was superb. I will highly reccomend Serenity Air. Eric was professional all the way, John's initial consultation was right on.The office staff was very helpful with my constant questions.
I won’t recommend it I bought over $17,000 unit not even eight months ago got plays it on June 2023 of units. The motor is have issues and I called him and they came and that is my fault about the unit it broken down. Paula when I tried to explain her about what’s going on she’s been so rude and she cuts out me for…
Excellent customer service! Drew and crew are top notch - from quote to installation to follow-up. Highly recommend!! A+++++
I experienced nothing but great service from office staff to crew! Thank you for immediately helping me when I needed a quick check on a concern I had. I highly recommend this company!!
We enjoyed working with the installation staff - Eric, EJ, Aaron, Chase, Drew and John. Paula and Amber in the office were very helpful throughout the project
Serenity Air was nothing but amazing. From the moment Drew walked in he was nothing but helpful and amazing. He explained everything and answered any questions(which there was) we had with professionalism, and made us feel comfortable with this huge purchase. Their quote was perfect and we were able to install AC…
Installed a heat pump with new furnace. Installation was quick. Initially the unit had issues but those were taken care of quickly and painlessly. Would highly recommend them!
The whole experience with Serenity Air was great, from the initial consultation with their sales team to the installation of the AC and heating units. Can't recommend them enough.
I consider serenity air is a very professional and reliable they stick to their word they were here on time they did the install in a professional manner. They explained the whole system to me. Best thing is they come back for annual check ups no more worries the house feels great.
From start to finish I had a great experience with Serenity. Communication was solid, ,everything was explained well, and the installers did a really nice job on the furnace & AC installation. Real professionals!
Very professional and approachable. They answered any questions I had and were exactly what I was hoping for regarding the set up crew! Thanks so much!
Excellent customer service from both the techs and the in office personnel.
Perfect from start to finish. A new HVAC system is one of those major home improvements you hate to deal with. However, serenity air really went above and beyond to ensure the process was smooth and the install exceeded our expectations. They were always on time, very professional and kind which to me is very…
I was impressed with the way in which Joe V., the estimator that came to the house, presented the different a/c options and other amenities. He did not try to pressure or upsell me. He explained everything very well. I solicited two other bids. Serenity air was low bidder but even if they were a little higher than…
Devin and his colleague saved my summer. As luck would have it, my A/C stopped working on the first day of a heatwave. The Serenity Air team was available the same day I called. Every other company was scheduled out for weeks. Some even had ridiculous “dispatch” fees of $100+ just to come to the home. I appreciated…
Shawn and Eric did our heating and AC install, very professional and answered all our questions. Drew was a great salesperson and was the main reason we chose Serenity out of the numerous quotes we received.
Great service all the way through the process of installing furnaces and heat pump with AC. Drew was fantastic explaining options and very professional and friendly. The installers Michael and Erik very friendly and profession and on time! They explained what they doing and reviewed thermostat and installation…
Sean and his crew were amazing. They were professional and helpful.
Installed new water heater, furnace and AC. They did a great job!
Took care of me from quote to build, and the system kept me cool through the record heat this summer and cut my heating bill by alot. Very satisfied.
Very professional. Did not pressure into purchasing A/C like another company did. Very through. Great communication from Drew and the install team. Great followup and overall extremely pleased.
Serenity staff was very professional, warm and very helpful. They made it very easy to understand there products and services. I refer this company to any of my friends and family!
Outstanding company, top to bottom. Drew gave excellent service and was so knowledgeable. The installers did a great job. All were very professional, including Meg in the office. We would highly recommend them and give them 6+ stars if we could.
Everyone was easy to work with. I had a scheduling problem and they were more than happy to help me with it. The installation crew showed up on time, did a professional job, and finished on time. Thanks!
Excellent experience doing business with them.
We recently had a new furnace and heat pump installed by Serenity Air. From the initial scheduling to the install everything went very smoothly. The installation itself hit a snag when one of the components for the outdoor unit was bad and the factory wanted to take 3 weeks to ship out a new component, however the…
Rating only, no written review.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 79 | $114–$453 |
| HVAC system repair | 47 | $209–$1.2k |
| Heating system installation | 41 | $1.4k–$2.4k |
| Install AC | 40 | $1.6k–$3.7k |
| Installation | 31 | $1.4k–$2.8k |
| Heating system maintenance | 28 | $78–$293 |
| A/C system maintenance | 25 | $78–$351 |
| Heating system repair | 24 | $188–$867 |
