Analyzing 6,597,6366.6M ReviewsFor 18,31418.3K Experts

Experts Reviews · Company report
Serenity Air Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Serenity Air Heating & Air Conditioning

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenity Air Heating & Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serenity Air Heating & Air Conditioning is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 73% of heat pump installation services.B
73

Reviews for your job

Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.

Serenity Air Heating & Air Conditioning for install thermostat

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.76
Usually paidThe price range customers picked most often for this job.$1,000+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$275–$721
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 71/100.How Job match is calculatedBuilt only from reviews Google tagged “Install thermostat”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#27 / 32
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 17 Google reviews tagged “Install thermostat”

Lorraine3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

I was impressed with all their work. Flu season made it take a little longer than anticipated, but my house is warm and I’m happy.

Paid $1,000+Great priceHVAC system repairInstallationHeating system installation
Alicia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

I have been using serenity for a few years now, and I am so glad I found them! The people I work with have been fantastic, and the work that has been performed at my house has been great.

Reasonable priceInstall thermostat+ Responsiveness+ Punctuality+ Quality
Hollie3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★

Bob was informative, helpful and knowledgeable. Very happy with the service. Scheduling services are lacking however.

Install thermostatHeating system repair
soniaLocal Guide · 85 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★

I won’t recommend it I bought over $17,000 unit not even eight months ago got plays it on June 2023 of units. The motor is have issues and I called him and they came and that is my fault about the unit it broken down. Paula when I tried to explain her about what’s going on she’s been so rude and she cuts out me for…

Ductless heating & A/C servicesInstall ACHeating system installation− Responsiveness− Quality
Pam4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

Excellent customer service! Drew and crew are top notch - from quote to installation to follow-up. Highly recommend!! A+++++

A/C system maintenanceInstall ACInstall thermostat
Phyllis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I experienced nothing but great service from office staff to crew! Thank you for immediately helping me when I needed a quick check on a concern I had. I highly recommend this company!!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Ermahberg4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Very professional and approachable. They answered any questions I had and were exactly what I was hoping for regarding the set up crew! Thanks so much!

Install ACInstall thermostat+ Responsiveness+ Punctuality+ Quality
Douglas2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We were recommended them from my work. They came out assessed our old furnace(25+ years old) and recommended a new one. As new home owners it is frustrating to have a big expense but Serenity team(Amber, Drew, Austin, Michael, and anyone I may have missed) all went above and beyond to make the experience as…

Heating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Stacey2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Great service all the way through the process of installing furnaces and heat pump with AC. Drew was fantastic explaining options and very professional and friendly. The installers Michael and Erik very friendly and profession and on time! They explained what they doing and reviewed thermostat and installation…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Kirsten2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Sean and his crew were amazing. They were professional and helpful.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Faye1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Serenity staff was very professional, warm and very helpful. They made it very easy to understand there products and services. I refer this company to any of my friends and family!

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Carolyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Outstanding company, top to bottom. Drew gave excellent service and was so knowledgeable. The installers did a great job. All were very professional, including Meg in the office. We would highly recommend them and give them 6+ stars if we could.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
CraigLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Everyone was easy to work with. I had a scheduling problem and they were more than happy to help me with it. The installation crew showed up on time, did a professional job, and finished on time. Thanks!

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

We recently had a new furnace and heat pump installed by Serenity Air. From the initial scheduling to the install everything went very smoothly. The installation itself hit a snag when one of the components for the outdoor unit was bad and the factory wanted to take 3 weeks to ship out a new component, however the…

Install ACHeating system installationInstall thermostat+ Responsiveness+ Quality+ Professionalism
Jody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
Keith3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Heating system installationInstall thermostat
SCOTT6 years ago★★★★★

Rating only, no written review.

Install ACHeating system installationInstall thermostat

Price

$498+10% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance79$114–$453
HVAC system repair47$209–$1.2k
Heating system installation41$1.4k–$2.4k
Install AC40$1.6k–$3.7k
Installation31$1.4k–$2.8k
Heating system maintenance28$78–$293
A/C system maintenance25$78–$351
Heating system repair24$188–$867

Compare with

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