How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORESerenity Air Heating & Air Conditioning
Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews
Report card
Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
Reviews for your job
Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.
Serenity Air Heating & Air Conditioning for installation
Clear ✕All 31 Google reviews tagged “Installation” · showing 20
We had a heat pump installed in a single day from these guys. Great job and easy to work with, especially Paula in the office.
I was impressed with all their work. Flu season made it take a little longer than anticipated, but my house is warm and I’m happy.
So appreciate Serenity for sending Dylan to help us figure out the thermostat functions. Great customer service
Serenity Air was extremely professional from our initial contact with Shawn Taylor, until the heating and cooling system was installed and completed. Shawn was excellent at communicating our options and telling us what his company was all about. Both technicians were very pleasant and friendly. The employees seemed to do quality work.
Great service and support by the Serenity Air Team! Very professional and focused on customer satisfaction. Well done!
Dylan provided exceptional service addressing an odor near the mini-split system—including searching the crawl space—and completing unplanned system enhancements during the same visit. We greatly appreciate his excellent work! Thank you!
So glad that Serenity Air was recommended to me; Drew, Amber, Paula, and Eric were all so helpful. They made the process enjoyable! I highly recommend them!
Shawn and his team were great! Took their time to explain things to us and were flexible with our requests.
Very professional and personal. Great experience.
I wish I could check all four options. My old gas furnace took its final breath last Saturday morning. Drew was at my home on Monday to give the estimate and discuss my options, and by Tuesday afternoon I had a new furnace and a toasty warm home. Great service all around from Meg in the office to Drew to the…
Solid company very glad we chose them.
I won’t recommend it I bought over $17,000 unit not even eight months ago got plays it on June 2023 of units. The motor is have issues and I called him and they came and that is my fault about the unit it broken down. Paula when I tried to explain her about what’s going on she’s been so rude and she cuts out me for…
Drew was very professional and patient explaining everything that we needed to know. Very happy with this company.
Drew spent a bunch of time helping me understand the systems and the differences between them so I could make a well informed decision, Austin, Eric, Chase and Ej did a great job on the install with periodic updates throughout and the final product was so clean you wouldn't know that it has all just been redone.
I experienced nothing but great service from office staff to crew! Thank you for immediately helping me when I needed a quick check on a concern I had. I highly recommend this company!!
We had three companies come out to give us a bid to replace a furnace and heat pump, we ended up going with Serenity Air for a few different reasons. I’ve always felt like their staff is knowledgeable, on top of things and really wants to put customer service first. We also wanted to get a good product and good…
I'm very pleased with our entire experience with Serenity Air. We have had AC in our house for years but it has never worked efficiently. From the first call to define the problem and receive an initial quote, to the follow up visit after the installation was complete, Shane, Chase, Amber, and the entire Serenity…
I consider serenity air is a very professional and reliable they stick to their word they were here on time they did the install in a professional manner. They explained the whole system to me. Best thing is they come back for annual check ups no more worries the house feels great.
The entire install team was very professional. Big shout out to EJ for his assistance in making the corrections required by the state mechanical inspector. All around quality work! Very happy with the system and service. Very competitive pricing.
From start to finish, the Serenity team was professional, honest, and friendly. We have a unique furnace location and they found just the right unit and were able to install it in less than 4 hours. They also came in $2k under the other bid I got. You save money but get a superior product and service. Does it get any better?
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 79 | $114–$453 |
| HVAC system repair | 47 | $209–$1.2k |
| Heating system installation | 41 | $1.4k–$2.4k |
| Install AC | 40 | $1.6k–$3.7k |
| Installation | 31 | $1.4k–$2.8k |
| Heating system maintenance | 28 | $78–$293 |
| A/C system maintenance | 25 | $78–$351 |
| Heating system repair | 24 | $188–$867 |