Analyzing 6,573,0126.6M ReviewsFor 18,19818.2K Experts

Experts Reviews · Company report
Serenity Air Heating & Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%92+50.2Reliability 24%89+21.6Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty96−0.4Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE

Serenity Air Heating & Air Conditioning

Pacific, WA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #22Position by Experts Score among all companies we track in this category. of 50 heat pump installation services · 4.9★ from 606 Google reviews

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Report card

Percentile vs other heat pump installation services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenity Air Heating & Air Conditioning is better than 92% of heat pump installation services.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 89% of heat pump installation services.A
89
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serenity Air Heating & Air Conditioning is better than 96% of heat pump installation services.A
96
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenity Air Heating & Air Conditioning is better than 100% of heat pump installation services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serenity Air Heating & Air Conditioning is better than 73% of heat pump installation services.B
73

Reviews for your job

Customers hired Serenity Air Heating & Air Conditioning for 8 kinds of job.

Serenity Air Heating & Air Conditioning for thermostat installation

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.11
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.91
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 79/100.How Job match is calculatedBuilt only from reviews Google tagged “Thermostat installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#10 / 24
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 11 Google reviews tagged “Thermostat installation”

Cindi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Serenity Air people are the nicest, most efficient in the business that I’ve met. They take care of all of my heating needs and are always up front about everything. I highly recommend them.

Paid $2,000+Reasonable priceHeating system installationHeating system maintenanceThermostat installation
LisaLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We were without our ac and called Serenity. They came out looked at our ac and furnace. It turns out that our system was too small for our sq ft and our ac was broken, which we already knew. We looked at all our options and went with a new ac/furnace and will be saving on our energy bill. We are now enjoying our comfortable home.

Paid $2,000+Reasonable priceHeating system installationInstall ACThermostat installation
Lisa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

New ac and furnace, great service, fast service and friendly service from a family owned business.

Paid $2,000+Reasonable priceHeating system installationInstall ACThermostat installation
DavidLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Dylan did a fabulous job today - the task turned out to be unusual and much more challenging than expected, but he was persistent and got it taken care of!

Paid $500–600Reasonable priceThermostat installation
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Drew was very professional and patient explaining everything that we needed to know. Very happy with this company.

InstallationThermostat installation+ Responsiveness+ Punctuality+ Quality
Phyllis2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I experienced nothing but great service from office staff to crew! Thank you for immediately helping me when I needed a quick check on a concern I had. I highly recommend this company!!

A/C system maintenanceHeating system maintenanceHVAC system maintenance+ Responsiveness+ Punctuality+ Quality
Kathy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We enjoyed working with the installation staff - Eric, EJ, Aaron, Chase, Drew and John. Paula and Amber in the office were very helpful throughout the project

Install ACHeating system installationThermostat installation
Sheri3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 years ago★★★★★

This was a diagnostic appointment to see what was wrong with furnace. They were on time, friendly, communicative, informative, gave me multiple options on how to proceed. Once I have the new furnace installed, then I will post comment on the quality and value.

Heating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality
Lyssa10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I'm very pleased with our entire experience with Serenity Air. We have had AC in our house for years but it has never worked efficiently. From the first call to define the problem and receive an initial quote, to the follow up visit after the installation was complete, Shane, Chase, Amber, and the entire Serenity…

Ductless heating & A/C servicesInstallationThermostat installation+ Responsiveness+ Punctuality+ Quality
Bryan6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★

Installed a heat pump with new furnace. Installation was quick. Initially the unit had issues but those were taken care of quickly and painlessly. Would highly recommend them!

Heating system maintenanceInstall ACHeating system installation+ Responsiveness+ Punctuality+ Professionalism
ChristineLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

From start to finish I had a great experience with Serenity. Communication was solid, ,everything was explained well, and the installers did a really nice job on the furnace & AC installation. Real professionals!

Install ACHeating system installationThermostat installation+ Responsiveness+ Punctuality+ Quality

Price

$498+10% vs typical heat pump installation services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 25%Reasonable 68%Overpriced 1%Not sure 6%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance79$114–$453
HVAC system repair47$209–$1.2k
Heating system installation41$1.4k–$2.4k
Install AC40$1.6k–$3.7k
Installation31$1.4k–$2.8k
Heating system maintenance28$78–$293
A/C system maintenance25$78–$351
Heating system repair24$188–$867

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