FACIAL SERVICES · LAS VEGAS, NV
Serenity Skin LLC logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%56+24.5Reliability 19%31+5.8Value 13%3+0.4Momentum 10%93+9.3Track record 9%44+3.9Accountability 6%52+3.3Experts Score= 47Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE

Serenity Skin LLC

Better than 42% of facial services · #14 of 24

5.0★114 Google reviewsGoogle star rating as shown on Google Maps.
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
1.7%1–2★ in 2 yrs (avg 1.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
100%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Serenity Skin LLC for facial massage

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 74/100.How Job match is calculatedBuilt only from reviews Google tagged “Facial massage”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#3 / 3

All 4 Google reviews tagged “Facial massage”

★★★★★ stephanie · Edited a year ago

Nikki is so amazing! She has so much knowledge and most importantly you can tell she loves her job. I love how she takes her time and explains everything and makes sure you understand. She really enjoys taking care of her clients and makes sure you are satisfied with your results. I suffer from adult acne and with…

Facial massageAcne facialLactic acid peels
★★★★★ Joan · a year ago

Nikki demonstrates genuine care about the whole person and is a master skin care professional- and I have known many. I chose the Balancing facial massage. Nikki generously and carefully applied several different products to achieve a result that left me feeling as if I had been put in a Time Machine that reversed…

Great priceFacial massage
★★★★★ April · 3 years ago

I won a gift certificate to Serenity Skin and just finally got around to use it. There are so many amazing things I want to say about Nikki and her craft. First, since this was my initial visit my client intake was one of the most informative I've ever experienced. She took the time to take down all my concerns and…

Deep cleansing facialFacial massage
★★★★★ Christina · 3 years ago

This was my first time getting a facial and I have to say it was the best experience. Ms. Nikki was so amazing and informative. She explained each product and I felt very comfortable the entire time. It was very relaxing and my skin looked great even after just one session!! Can’t wait to go back in a couple of weeks.

Facial massage

vs category

Blue = Serenity, grey = facial services average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q1: 5.00★ (14 reviews)2024-Q2: 5.00★ (11 reviews)2024-Q3: 5.00★ (8 reviews)2024-Q4: 5.00★ (6 reviews)2025-Q1: 5.00★ (6 reviews)2025-Q2: 4.33★ (6 reviews)2025-Q3: 5.00★ (10 reviews)2025-Q4: 5.00★ (10 reviews)2026-Q1: 5.00★ (9 reviews)2026-Q2: 5.00★ (8 reviews)2026-Q3: 5.00★ (7 reviews)2026-Q4: 5.00★ (1 reviews)2024-Q12024-Q42025-Q32026-Q22026-Q4
This companyIndustrydot size = review count

Price

Not enough reviews with a price yet.

Great price 26%Reasonable 68%Overpriced 5%Not sure 0%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%56+24.5Reliability 19%31+5.8Value 13%3+0.4Momentum 10%93+9.3Track record 9%44+3.9Accountability 6%52+3.3Experts Score= 47Not enough data for craft & service; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
56
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
31
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
3
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
93
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
44
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
52

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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