Analyzing 5,867,1915.9M ReviewsFor 16,20516.2K Experts

Experts Reviews · Company report
Serenity Wellness Spa logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%84+45.8Reliability 24%82+19.9Value 14%93+13.2Replies to reviews 7%100+7.1Momentum penalty42−5.8Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Serenity Wellness Spa

San Francisco, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #9Position by Experts Score among all companies we track in this category. of 18 cryotherapy clinics · 4.9★ from 231 Google reviews

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Report card

Percentile vs other cryotherapy clinics (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: replies to reviews and value; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Serenity Wellness Spa is better than 84% of cryotherapy clinics.A
84
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Serenity Wellness Spa is better than 82% of cryotherapy clinics.A
82
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Serenity Wellness Spa is better than —% of cryotherapy clinics.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Serenity Wellness Spa is better than 93% of cryotherapy clinics.A
93
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Serenity Wellness Spa is better than 42% of cryotherapy clinics.C
42
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Serenity Wellness Spa is better than 100% of cryotherapy clinics.A
100

Reviews for your job

Customers hired Serenity Wellness Spa for 5 kinds of job.

Serenity Wellness Spa for massage therapy

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.4
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 77/100.How Job match is calculatedBuilt only from reviews Google tagged “Massage therapy”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 2
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 4 Google reviews tagged “Massage therapy”

Kelly8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★

Serenity Wellness takes care of you! Skin, massage, body treatments and skin care. The owner, Sharon, is in Japan now for more training, products, and new techniques. They keep up on what's new and healthiest.

Reasonable priceSpa packagesSkin treatmentsFacial
Ashley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Jeff the massage therapist is amazing. He truly understands Myofascial Release Therapy - he has advanced knowledge of the fascia, and is able to work with it to release it effectively. For anyone dealing with or recovering from chronic pain or systemic infections like lyme, rmsf, or tickborne bacteria, I would…

Massage therapy
Laura2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I booked a head scalp treatment with scalp and shoulder massage. It was the first time I’ve had this service and visited this spa. The experience was 5-star. From the ambiance to the treatment itself. Mandy was amazing. I will be back for more!

Great priceMassage therapyService not listed
AlexLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Incredible massage - one of the best I've ever had! So relaxing and truly helped work out so many of the knots and so much tension that I hold in my shoulders and back. I felt like it was the perfect combination of relaxation and progress in working out muscle knots. Could not recommend Joana enough, I will definitely be back!

Great priceMassage therapy

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 38%Reasonable 38%Overpriced 0%Not sure 25%

Jobs customers hired them for

JobReviewsCategory typical
Facial5—
Massage therapy4—
Skin treatments3—
Spa packages2—
Microblading2—

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