Experts Reviews · Company report
Sergio's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%99+14Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Sergio's Pest Control

Novi, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 141 pest control services · 5.0★ from 631 Google reviews

Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sergio's Pest Control is better than 97% of pest control services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sergio's Pest Control is better than 97% of pest control services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sergio's Pest Control is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sergio's Pest Control is better than 99% of pest control services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sergio's Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sergio's Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Sergio's Pest Control for 8 kinds of job.

Sergio's Pest Control for ant extermination

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.39
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$91–$282
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Ant extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#25 / 114
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 39 Google reviews tagged “Ant extermination”

BarryLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Adam was informative and polite also very respectful of our property. He explained the options of the plans in detail without pressure and it is job quickly and efficiently.

Reasonable priceAnt extermination
gail2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We have used Sergio for over 40 years. Great service with fantastic staff. Always accommodating to schedule changes and prompt arrival!

Paid $140–160Great priceHome inspectionGeneral pest inspectionAnt extermination
michael6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

We’ve used Sergio’s Pest Control for approximately 10 years. They are unfailingly prompt, professional, helpful. I highly recommend them.

Reasonable priceSpider exterminationGeneral pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
Gayle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Kurt is a highly knowledgeable professional who is also very personable and so easy to work with. The whole experience could not have been better.

Paid $200+Great priceAnt extermination
Laura3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Kurt M conducted a meticulous inspection and explained how the process works. He answered questions and then thoroughly applied the treatment. He noticed a wasp nest and took care of that as well. Also, he showed up on time which was greatly appreciated.

Paid $100–120Reasonable priceAnt extermination
Secretary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jake did a great job of explaining the spraying process and the best course of action to take for our ant problem. Very professional! Thank you!

Great priceAnt extermination
LoriLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Jake was very pleasant and knowledgeable about the course of action he proposed. Thank you!

Paid $160–180Great priceAnt extermination
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Great service. Showed up exactly on time. No up sale. No pressure. Kurt is the kind of employee every business should have.

Great priceSpider exterminationGeneral pest inspectionBug & insect extermination
Kelley6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Love Sergio’s. And Tommy is the best. So knowledgeable about all the bugs and insects. We always learn things. Very personable which is important for someone doing this service.

Reasonable priceGeneral pest inspectionAnt extermination
rjm10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Jacob is a true credit to the company—as is everyone I’ve ever dealt-with at Sergio’s. My questions are always answered. Whether it is over the phone or in person, Sergio’s and Jacob are always kind, professional, and most importantly helpful. Thank You, Sergio’s. Thank You, Jacob.

Great priceGeneral pest inspectionBug & insect exterminationAnt extermination
Michael4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great service. Exact appointment time, friendly, highly professional, and knowledgeable. Will absolutely use them again.

Paid $160–180Reasonable priceAnt extermination
PeggyLocal Guide · 19 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Tommy was so great! We had a terrible infestation and he came right away. Besides being the nicest guy, he really knows his stuff! I got a very thorough explanation and he did a very thorough job of discovering the issue. I wish I could give him more stars. Thanks Sergio's and thanks Tommy.

Paid $140–160Reasonable priceBug & insect exterminationAnt extermination
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Great explanation about what he was doing.

Paid $200+Reasonable priceAnt extermination
Steve4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Sergio’s is excellent. Been using them for over 30 years. We had problem with carpenter ants prior to using Sergio’s and have not had a problem since. They are always on time and extremely knowledgeable. Lots of competitors come around trying to “low ball” rates but we prefer to do business with local companies who has are part of our community.

Paid $120–140Reasonable priceAnt extermination
Michael12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

We've been working with Sergio's for over 10 years and continued to be happy with their work year after year! Jake was great this year!

Spider exterminationAnt extermination
Jeff2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Tommy is always friendly and professional. It’s why I always use Sergio’s

Great priceHome inspectionBug & insect exterminationAnt extermination
Jade5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Always friendly and does a great job!

Reasonable priceAnt extermination
NXTL4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kurt from Sergio’s Pest Control was great to work with. He was professional, clearly explained the costs, and took the time to walk us through what to do if we run into any issues in the future. Really appreciate the thorough and honest service!

Reasonable priceAnt extermination
AshleyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Updating to reiterate what I’ve already said below: Reaching out to Sergios back in 2024 was the best quality of life decision I have made for my home. Kurt always finds a way to go above and beyond with every visit. The money spent quarterly brings such peace of mind, that I wish I would have made the call sooner.…

Home inspectionHornet & wasp exterminationRodent extermination
Brent7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Adam was great! He was quick and walked me through the treatments he would be spraying today. He made sure I didn’t have any question.

Reasonable priceAnt extermination
Stu5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Kurt has been a lifesaver in dealing with a pesky ant problem.

Paid $200+Reasonable priceAnt extermination
Julie8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

Tommy is fabulous! He is extremely knowledgeable and professional. I have learned so much about insects from him.

Great priceHome inspectionAnt extermination
RaymondLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Kurt from Sergio’s Pest Control did a phenomenal job going over our issues with Carpenter Ants. Highly Detailed in trying to figure out where our nest origin was. The website and payment portal was easy to use. Will use this company going forward for all pest issues. Highly recommended.

Great priceAnt extermination
Cheryl13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

Tommy has been coming to our homes for many years. He is a great guy and always does a great job. And he has a lot of interesting knowledge about the insects I ask about.

Reasonable priceSpider exterminationBug & insect exterminationAnt extermination
SandyLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

I have been a Sergio's customer for over 30 years. Sergio's provides excellent service and is a very good value. The technicians are respectful, thorough and always on time! I highly recommend Sergio's! Special thanks to Brian, who is terrifice!

Home inspectionGeneral pest inspectionAnt extermination+ Responsiveness+ Punctuality+ Quality
Carole9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Dion is the best! If there is ever an issue, he's on it and he will come again if need be! His office staff are very accommodating and nice too! Great company!

Ant exterminationBug & insect exterminationGeneral pest inspection
Linda1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We have used Sergio’s for over 45 years in both of our homes. They’re efficient, pleasant and accommodating.

Ant exterminationGeneral pest inspectionSpider extermination+ Responsiveness+ Punctuality+ Quality
Rachel4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We used to have pavement ants in the winter and since using Sergio’s, we hardly see any at all anymore! Huge improvement. They also have good customer service and are always timely.

Ant exterminationBug & insect extermination+ Responsiveness+ Punctuality+ Quality
Sarah7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Sergio’s is absolutely amazing - Dion came out to look at an area of concern and he was on time, friendly, clean, super thorough and explained everything to me from the issue we were having to pricing. At no point did I feel pressured and when Dion left, I felt that we had a clear solution to our issue. Will…

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

We have used Sergio's for many years, most recently for carpenter ants. They provide consistently outstanding service, and we wouldn't think of ever using anyone else. They are highly professional, knowledgeable, punctual, friendly, honest, and reliable in every way.

Ant exterminationRodent extermination
Amy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Amazing and great customer service.

Ant exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality
RobinLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

When I was in high school, Tony (Sergio's son) would come out and spray for carpenter ants. They treated my parent's house for years. I'm now in my early 50's and anytime I have a pest control problem, they're the only company I call. Sergio's son Tony who used to come out and service my parents house now owns the…

Ant exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Rochelle5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My family used Sergio's Pest Control for years and they were satisfied so when I purchased my own house, I called Sergio's so I could get on a routine schedule for pest control. They are very customer oriented and always show up on time. Would definitely recommend them.

Ant exterminationSpider extermination+ Responsiveness
Jarrett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Was blown away by the incredible customer service, we’ve had a bug problem for years and it was really nice to have all of my issues be solved by a local, small business who really cares and stopped at nothing to help us solve all of our issues, cannot recommend them enough !

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Dennis3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Rating only, no written review.

Paid $200+Reasonable priceAnt extermination
Tommy9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Rating only, no written review.

Reasonable priceHome inspectionHornet & wasp exterminationSpider extermination
Petra2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Rating only, no written review.

Ant extermination
Warren1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Rating only, no written review.

Paid $180–200Reasonable priceAnt extermination
Jeff3 years ago★★★★★

Rating only, no written review.

Ant extermination+ Responsiveness+ Punctuality+ Quality

Price

$159+24% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 67%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection81$71–$186
General pest inspection69$63–$136
Hornet & wasp extermination66$106–$282
Bug & insect extermination42$66–$146
Ant extermination39$91–$282
Spider extermination28$73–$168
Rodent extermination18$103–$371
Bee extermination12$196–$426

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