Analyzing 6,819,7396.8M ReviewsFor 19,30919.3K Experts

Experts Reviews · Company report
Sergio's Pest Control logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%99+14Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Sergio's Pest Control

Novi, MI · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #35Position by Experts Score among all companies we track in this category. of 141 pest control services · 5.0★ from 631 Google reviews

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Report card

Percentile vs other pest control services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Sergio's Pest Control is better than 97% of pest control services.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Sergio's Pest Control is better than 97% of pest control services.A
97
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Sergio's Pest Control is better than 100% of pest control services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Sergio's Pest Control is better than 99% of pest control services.A
99
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Sergio's Pest Control is better than 100% of pest control services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Sergio's Pest Control is better than 100% of pest control services.A
100

Reviews for your job

Customers hired Sergio's Pest Control for 8 kinds of job.

Sergio's Pest Control for bee extermination

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Jobs reviewedHow many Google reviews are tagged with this job.12
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.$200+
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$196–$426
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 82/100.How Job match is calculatedBuilt only from reviews Google tagged “Bee extermination”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#21 / 74
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 12 Google reviews tagged “Bee extermination”

Katie11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Adam was great! Very knowledgeable and helpful. He solved the bee problem. I love Sergio's, they are so fast and helpful!!

Bee extermination
JenniferLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Stephanie in the office is always great to call and talk to. She tries to get things taken care of right away. Jake, when he comes out, is always professional and friendly and does everything he can to try and help get things taken care of. I appreciate all of their service

Reasonable priceBee exterminationBug & insect extermination
MarvelynLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Adam explained everything completely. He is very professional and listens very well. He suited up and administered treatment for 3 Yellowjacket nests. I have full confidence the problem will be resolved. Adam took the time to find 2 of the nests that were not as obvious as the original one I had called about.

Paid $200+Reasonable priceBee extermination
Linda3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

I had an outstanding experience with Kurk, from, Sergio's pest control, company! He came out the very same day I called to help with a severe yellow jacket Bee issue at my house, which I truly appreciated. He was professional, knowledgeable, and incredibly thorough. He took the time to answer every one of my…

Paid $200+Great priceHornet & wasp exterminationBee extermination
Mike1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Adam did a great job

Paid $200+Reasonable priceBee extermination
PennyLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

The Sergio representative showed up promptly and told me the problem and got right to work. He even checked another area that I had some concern about.

Reasonable priceHome inspectionBee extermination
Jody1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Brian responded to my message on a Sunday and was out to service my yard within 24 hours. GREAT customer experience from Brian at Sergio’s!

Paid $200+Reasonable priceHornet & wasp exterminationBee extermination
Robert5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

My lawn service advised me that I might have a nest of bees in one of my evergreen trees. I contacted Sergio's and they made an appointment to come out the very next day. That impressed me tremendously! However, I was blown away by the service I received from the grandson of Sergio, the original owner. His name is…

Bee extermination+ Responsiveness+ Punctuality+ Professionalism
EdLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have been protected by Sergio's for 21 years. They have been responsive when an unexpected problem arose, and they have been very respective of our house and grounds. They have solved a mouse problem, a large hornet nest and wasp nests over the years. We heartly recommend them to our friends.

Bee exterminationHornet & wasp exterminationGeneral pest inspection+ Responsiveness+ Punctuality+ Quality
Jarrett2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Was blown away by the incredible customer service, we’ve had a bug problem for years and it was really nice to have all of my issues be solved by a local, small business who really cares and stopped at nothing to help us solve all of our issues, cannot recommend them enough !

Ant exterminationBed bug exterminationBee extermination+ Responsiveness+ Punctuality+ Quality
Karyn1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Rating only, no written review.

Paid $200+Not sureBee extermination
Kelly1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Bee exterminationHornet & wasp extermination+ Responsiveness+ Punctuality+ Quality

Price

$159+24% vs typical pest control services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 27%Reasonable 67%Overpriced 1%Not sure 5%

Jobs customers hired them for

JobReviewsCategory typical
Home inspection81$71–$186
General pest inspection69$63–$136
Hornet & wasp extermination66$106–$282
Bug & insect extermination42$66–$146
Ant extermination39$91–$282
Spider extermination28$73–$168
Rodent extermination18$103–$371
Bee extermination12$196–$426

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