Experts Reviews · Company report
Service Express Heating and Air Conditioning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE

Service Express Heating and Air Conditioning

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Service Express Heating and Air Conditioning is better than 95% of boiler installers.A
95
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 94% of boiler installers.A
94
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Service Express Heating and Air Conditioning is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.

Service Express Heating and Air Conditioning for a/c system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.155
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.99
Usually paidThe price range customers picked most often for this job.$100–200
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$39–$318
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#1 / 10
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 155 Google reviews tagged “A/C system maintenance” · showing 20

JacquelineLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 hours ago★★★★★

⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Rudi! We couldn’t be more pleased with the exceptional service we received from Rudi during our seasonal furnace maintenance. From start to finish, he was absolutely outstanding! Rudi arrived on time, was extremely professional, courteous, and genuinely pleasant to work with. He…

A/C system maintenance+ Responsiveness+ Punctuality+ Quality
Kevin13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a day ago★★★★★

Service Express has always been professional every time I have used their service. I have used them for routine service, cleanings and full replacements. Would recommend them for any.

Paid $100–200Reasonable priceHVAC system maintenanceA/C system maintenance
Dawn5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★

We use Service Express for both heating and cooling. They have always been helpful with both basic maintenance as well as problem solving a particular issue. We have found them responsive in times where time mattered. I would highly recommend them. Each of the technicians we met have been personable and very can…

A/C system maintenanceRepair HVAC+ Quality+ Professionalism
Malgorzata2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★

For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
billyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 weeks ago★★★★★

Your techs explained all work that was preformed on checking the furnace , boiler, and hot water tanks at both homes. During service, I notice that they continued to vacuum and clean the basement area . After completed furnace and boiler areas were spotless and since I just sealed and painted the basement floor,…

A/C system maintenanceCleaningA/C system repair
Kyran13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★

Alex left us with a very positive impression with his product knowledge and his ability to give his presentation that included various options.

Paid $200–400Reasonable priceA/C system maintenance
Larry4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Rudi Lopez just came out to work on our Space Pac air conditioning unit after another long spell of 90+ degree days. Service Express does a wonderful job and Rudi came through explaining everything. Luckily it just needed additional freon for our unit that is 11 years old and is annually serviced by Service…

A/C system maintenanceHeating system maintenance+ Responsiveness+ Punctuality+ Quality
Mary13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Good, honest company with fair prices. Christian is an excellent tech.

Paid $100–200Reasonable priceA/C system maintenance
Centaur5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Brian Walker was courteous, respectful, and very thorough. My problem was diagnosed and I am absolutely satisfied with the service I received. From now on I will request that Brian complete my annual service.

Paid $1–200Reasonable priceA/C system maintenanceDuctless heating & A/C services+ Responsiveness+ Punctuality+ Quality
HansLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Christian Salgado did an excellent job to service the annual check up of our Central AC unit in our unit. He arrived promptly and was well prepared for the inspection. He is very knowledgeable about the technical aspects and completed an excellent job. Well done and extremely professional. Highly recommend Christian…

Paid $1–200Great priceHVAC system repairA/C system maintenance+ Responsiveness+ Punctuality+ Quality
DianeLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Very professional & very thorough. All around nice job and nice Guy! He even straighten out some pipes that were crooked! Thank you!

Paid $1–200Great priceHVAC system maintenanceA/C system maintenanceHeating system maintenance
Mike7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

This was the first time Aleks came to perform the annual maintenance on our A/C units and he did a great job. Friendly, timely, professional, and a great communicator. We’d be happy to have him come back anytime.

A/C system maintenanceHVAC system maintenance+ Responsiveness+ Quality+ Professionalism
CherylLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Troubleshoot existing AC and complete installation of new system. Arrived at scheduled time and completed all tasks in a professional manner. In addition made troubleshooting call on an emergency basis.

Paid $200–400Reasonable priceA/C system maintenance
MARIADROD9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Always a good experience with them, with any tech that comes to my house. They are very thorough, professional and good attitude! Kenny is awesome!

Paid $200–400Reasonable priceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Marcia5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★

Great job. Knowledgeable technician, efficient, professional and willing to go the extra mile!

A/C system maintenance+ Punctuality+ Value
Muamer3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

We’ve had a great experience with Service Express Heating & Air. They are professional, honest, and transparent, taking the time to explain what actually needs to be done—and just as importantly, what doesn’t. I really appreciate that they don’t try to upsell unnecessary services. It’s refreshing to find a company…

Reasonable priceHVAC system repairHVAC system maintenanceA/C system maintenance
HollyLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Service express is an annual visit to keep my ancient a/c system performing as best as possible! Always thorough and honest! Thank you Brian!

Reasonable priceA/C system maintenance
Diane2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Came on time, did a great job checking unit, replace one item, reasonable

HVAC system maintenanceA/C system maintenance
Doreen8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Excellent service call. Very thorough.Worked efficiently, explained thoroughly, very professional. Recommend highly!

Paid $200–400Great priceA/C system maintenanceCleaningA/C system repair
Susan11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

Always professional.very knowledgable very happy customer Nice job thank u

A/C system maintenanceHeating system maintenance+ Responsiveness+ Quality+ Value

Show more a/c system maintenance reviews (135 more) →

Price

$2280% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 19%Reasonable 76%Overpriced 1%Not sure 3%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance219$37–$264
A/C system maintenance155$39–$318
Heating system maintenance107$37–$317
Cleaning88$135–$484
Heating system repair67$78–$745
A/C system repair66$216–$611
HVAC system repair60$145–$618
Repair HVAC30—

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