How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREService Express Heating and Air Conditioning
Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews
Report card
Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.
Service Express Heating and Air Conditioning for a/c system maintenance
Clear ✕All 155 Google reviews tagged “A/C system maintenance” · showing 140
⭐️⭐️⭐️⭐️⭐️ Outstanding Service from Rudi! We couldn’t be more pleased with the exceptional service we received from Rudi during our seasonal furnace maintenance. From start to finish, he was absolutely outstanding! Rudi arrived on time, was extremely professional, courteous, and genuinely pleasant to work with. He…
Service Express has always been professional every time I have used their service. I have used them for routine service, cleanings and full replacements. Would recommend them for any.
We use Service Express for both heating and cooling. They have always been helpful with both basic maintenance as well as problem solving a particular issue. We have found them responsive in times where time mattered. I would highly recommend them. Each of the technicians we met have been personable and very can…
For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.
Your techs explained all work that was preformed on checking the furnace , boiler, and hot water tanks at both homes. During service, I notice that they continued to vacuum and clean the basement area . After completed furnace and boiler areas were spotless and since I just sealed and painted the basement floor,…
Alex left us with a very positive impression with his product knowledge and his ability to give his presentation that included various options.
Rudi Lopez just came out to work on our Space Pac air conditioning unit after another long spell of 90+ degree days. Service Express does a wonderful job and Rudi came through explaining everything. Luckily it just needed additional freon for our unit that is 11 years old and is annually serviced by Service…
Good, honest company with fair prices. Christian is an excellent tech.
Brian Walker was courteous, respectful, and very thorough. My problem was diagnosed and I am absolutely satisfied with the service I received. From now on I will request that Brian complete my annual service.
Christian Salgado did an excellent job to service the annual check up of our Central AC unit in our unit. He arrived promptly and was well prepared for the inspection. He is very knowledgeable about the technical aspects and completed an excellent job. Well done and extremely professional. Highly recommend Christian…
Very professional & very thorough. All around nice job and nice Guy! He even straighten out some pipes that were crooked! Thank you!
This was the first time Aleks came to perform the annual maintenance on our A/C units and he did a great job. Friendly, timely, professional, and a great communicator. We’d be happy to have him come back anytime.
Troubleshoot existing AC and complete installation of new system. Arrived at scheduled time and completed all tasks in a professional manner. In addition made troubleshooting call on an emergency basis.
Always a good experience with them, with any tech that comes to my house. They are very thorough, professional and good attitude! Kenny is awesome!
Great job. Knowledgeable technician, efficient, professional and willing to go the extra mile!
We’ve had a great experience with Service Express Heating & Air. They are professional, honest, and transparent, taking the time to explain what actually needs to be done—and just as importantly, what doesn’t. I really appreciate that they don’t try to upsell unnecessary services. It’s refreshing to find a company…
Service express is an annual visit to keep my ancient a/c system performing as best as possible! Always thorough and honest! Thank you Brian!
Came on time, did a great job checking unit, replace one item, reasonable
Excellent service call. Very thorough.Worked efficiently, explained thoroughly, very professional. Recommend highly!
Always professional.very knowledgable very happy customer Nice job thank u
Service Express was here today toservice my A/C. Great job by Orlando He was efficient, professional and friendly. Thanks Great Job
Service Express has been an excellent company to work with over many years. All the service people, are very professional, polite and helpful...and do a great job.
Rudy Lopez from Service Express did an excellent job with cleaning of our air conditioning system. He changed the Filters, and let me know how both systems were doing. He arrived on time, was efficient, neat, and friendly. Service EXpress is the best. I highly recommend Service Express.
Cedric installed a new motor to our system. He was very knowledgeable and thorough. Cedric was capable and completed the job very well. Worked on a hot humid day and kept his cool.
We’ve used service express for over 10, years and they are always very responsive, thorough, and pleasant to deal with. Their technicians are all very skilled and with excellent customer service skills
Rudi performed annual maintenance check in a competent, professional manner. He was respectful of us and our home, explained the results of his testing and answered our questions. I'd like him back again next year and/or for any AC service/repair. (2024) Aleks was able to come the same day I called with an AC…
Tech arrived on time, explained all the maintenance steps and answered all questions expertly and courteously. Rudi’s technical, professional and interpersonal skills are superior.
Service Express did a great job Always happy with their service
Kenny Vargas was very professional and friendly, informative and communicated options clearly. Great experience!
Kenny Vargas was very informative and discussed options clearly. Friendly service.
I use this company all the time. Every technician is very polite and professional. Always on time and gets the job done quickly. Highly recommend.
Excellent service, diagnostics to repairs.
Service Express is always professional in scheduling, communication and quality of service. Highly recommended!
Ryan arrived when promised, did the annual maintenance on our two space pack AC's and left everything shipshape.
Aleks was very polite and professional. He was very thorough and friendly, and we would definitely call Service Express and request Aleks for any future maintenance or repair issues.
I've been using Service Express for several years and I am happy they can keep my a/c pods working. The tech was knowledgeable and professional and left no mess behind.
Friendly, competent service!!
Orlando was personable, professional and efficient
Great company, great team. I can always count on Alex to get it done quickly and correctly.
My service technician, was helpful and informative. He explained each item we replaced today in detail and the instructions I needed for using them. I would ask for him next time I need service.
Very efficient and polite Very prompt Very neat
Brian arrived promptly and left the humidifier area in a neat condition. I am sure that this winter will be much more pleasant with humidifiers that work well when I use them.
painstaking and careful work. He explained what was needed and did not stop until the work was completed.
Rudi did a fantastic job getting our furnaces ready for winter.
Great job.
Hans just may be the best HVAC technician I have ever seen. He does not quit work mail the problem is fixed. He is the most conscientious and professional technician I have come across. Kudos to this true PROFESSIONAL!!!
Hans was very thorough and friendly arriving on time for my annual furnas checkup! Over 15 years of great service !
Rudi was professional, polite, and thorough. And Service sent the technician within a day during a very hot spell.
Ryan was great! I felt he was very thorough.
Another fine job by the tech. Top notch. Rudy was great
He was thorough and efficient
Kenny Vargas of Service Express did an excellent job of checking the components of our air conditioner. In addition to changing the air filter, he checked the thermostat and cleaned the outside unit. He performed these tasks efficiently and courteously.
Hans has been very professional and prompt, knowledgeable and able to fix the problem. He is conscientious and thoughtful when in our home.
Great job. Prompt and efficient.
Great service !
Professional and timely.Personable and competent.
Orlando was very friendly, thorough and explained what he was doing. Great guy. Would definitely use again.
Awesome service as usual! They always do a great job! Rudi was great! Five stars again!
Very happy ... Hans is the best. Reliable and professional.
I have had a service contract with this company for over 25 years and have only had good experiences. They also installed a space pack AC system for me at my current house. It’s been working beautifully for 15 years. I can’t recommend them highly enough. The technician I had today, was as professional, and courteous as all the other technicians I have had.
This is probably the third or fourth time my wife and I have used Service Express and we always end up more than satisfied. Our first experience was when they replied our second floor a/c unit. Great job. Then they really came through when we developed a leak in a very difficult spot in our baseboard hot water…
Rudi was excellent. Professional, thorough & courteous
They have alway did a great joy for use Cedric has done a great joy for use Kenny Vargas dose a great gob for us
They have been my trusted installer and service professionals for 10 years!
Orlando Ratliff did a great job and is a very nice guy!
Showed up on time, did a good job. Friendly and polite.
Always great. It’s nice that it’s usually the same person that comes to do service. They know the house and the system. Orlando is alway friendly and courteous.
Rudi the tech was great!
Part of our annual maintenance
Once again, Service Express performed our maintenance perfectly. Top notch company..
I don’t need the suggested, pre-written script to write this review, Service Express. Kenny was timely, professional, polite and quick. He explained the problem, replaced part and the a/c was up and running again. Service call was scheduled just 2-3 days after i initially called. Thank you. I would recommend SE.
Meticulous service and support! Wonderful team.
We had Orlando out and he was quick and professional, explained everything clearly and got our air working well.
Very good service !
Mike D'Alessandro was knowledgeable about both my AC units. He was able to service both units in a timely manner. He was very professional. Thank you
This company always does a great job. They are always professional and Cedric really knows a lot about the space pac systems. I would highly recommend them!
Excellent fast courteous service!
Our experience with Service Express has been exceptional. We’ve been assigned Kenny twice now and will do everything we can to request him in the future. He is extremely thorough and does a great job at explaining the repair or maintenance. We previously used American Vintage Home and received varying levels of…
Jacob did a great job! I found this business on the BBB website. I was very pleased with the service. Highly recommend.
Orlando was fantastic. He was able to quickly diagnose and repair the issue. We called Service Express as a 2nd opinion and glad we did. The necessary repair was much simpler and cheaper than what we were originally told. We will be calling Service Express first from now on.
Excellent service and wonderful personal interaction. Thank you
This was Kenny's first visit to my house. He did very thorough job, explained some technical things me and he's welcome back.
Very competent. ray
They are "always" responsive and quick. Their technicians communicate well, when we need parts. They check the cost and advise.
Service Express has serviced our air conditioning and boiler/hot water heating systems for decades. Their people are professional, and the equipment they have installed has been very reliable.
Very courteous, amiable and efficient.
We have used Service Express for the 9 years we have owned our home, and most specifically have worked with Cedric. He and the team at Service Express have installed two entirely new AC systems and units, a new boiler, and added new heating zones to our very finicky older home. They have always been punctual,…
Cedric is superb
We use Service Express for all of our HVAC needs and they are a pleasure to to business with. We live in an old home with radiant heat and a high velocity air conditioning system. Service Express are experts in dealing with these systems and I wouldn’t trust the work to anyone else!
I have used Service Express (formally Unique Indoor Comfort) for many years for heating, air conditioning, new construction installation and service. I have baseboard hot water heat so require a separate air conditioning system. Their knowledge and expertise is unparalleled in the HVAC industry with any type of…
They have been servicing our heater and air conditioner for years. They are always courteous and do a great job. They always arrive within the scheduled time frame. I highly recommend Service Express.Orlando did a very thorough job.
Great
Very professional and courteous visit! Well manared and presentable employees!
This is our second time that we have used Service Express, and we are very happy! They are very professional and they know what they are doing. The first time they came out, our AC was not cooling that well and Orlando went outside to our unit and saw right away what the problem was. Mice were trying to build a…
I have been a customer since 1999. Unfortunately, our air conditioner broke down a week ago during a heat spell. I was so impressed with the professionalism, efficiency and teamwork of the entire staff to remedy the situation. Their response highlights why I have been a customer for so long.
Cedric has been providing maintenance for years on our AC and humidifiers. He provides great service and is very professional. Always happy to see him!
Phil was professional, courteous and a pleasure to work with. Have been using Service Express for many years and all of their technicians are top notch.
Service Express installed a Unico high velocity air conditioning system in our late 19th century home. We received several estimates on this work and found that Service Express was the only company whose people demonstrated a solid understanding of what it would involve. Their pricing is competitive. Any glitches in…
Orlando did a professional job cheerfully, despite a very tight squeeze to access the unit.
Orlando is polite, knowledgeable, efficient and tidy.
Professional. Prompt. Fair price. Use them for all my HVAC needs.
Received courteous technician visit today to clean and check AC unit for the summer. I was hoping he could extend the drain they installed to the gutter so the water would not be staining part of my rooof but he didn’t have the right size pvc pipe. He was very friendly and efficient.
I’ve been using Service Express for more than a decade in Elmhurst. They are smart, patient problem solvers. I live in a 100-year old home with a big old boiler, an air handler, and three furnaces. They understand it all, and with their help I understand it all. I would not have anyone else in my home but Service Express.
I’ve been using these guys for about a decade now. At least two calls per year (heating/cooling maintenance) and occasional repairs. They’re just top notch. Scheduling and communications are a breeze. All their service professionals know what they are doing and are a pleasure to deal with. Rates are fair and…
Always professional/honest and clearly describe recommended repairs or services!!`
Phil was our repairman that showed up and he went above and beyond the call to make things right. It was a recurring problem with our A/C system that Phil made right. I have never been so pleased by the actions and dedication of Phil.
Hans has always been professional and courteous. His work has been excellent.
Scheduled quickly...Courteous service.Terrific!
Cedrick always does a great job. I’m very satisfied with this service
Knowledgeable, thorough and friendly.
Would definitely call these guys back any time I needed help with AC or heating. Cedric did a very thorough job. He was very helpful and polite and great at his job. Thank you for your help!
Nothing to report.
Cedric is the absolute best at maintenance and service on my HVAC unit.I can’t compliment him enough, he’s extremely professional and really cares about his clients. I just sold my condo and I’m hoping to use Service express at my new home. Thank you Cedric and Service Express.
Service express checks our ac units on an annual basis in order for our warranty to be honored. Each year, without fail, they call us with a reminder to schedule our appointment and their technicians are curious and efficient.
Yoenan was very professional and polite. Highly recommended.
Bi-annual service agreement we have with Service Express. Always request Cedric. Very professional and thorough knows where everything is located in a large condo building. Extremely satisfied!! Thank you, Steve Alexander
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
