How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREService Express Heating and Air Conditioning
Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews
Report card
Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.
Service Express Heating and Air Conditioning for a/c system repair
Clear ✕All 67 Google reviews tagged “A/C system repair” · showing 60
Did a great job with my boiler tune up!!
Service Express has serviced our HVAC units for over 20 years. Not only have I been impressed with the level of service over this time frame, but every technician who has come into my home has been professional, courteous, and comfortable to be around. Thank you.
excellent service
For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.
Your techs explained all work that was preformed on checking the furnace , boiler, and hot water tanks at both homes. During service, I notice that they continued to vacuum and clean the basement area . After completed furnace and boiler areas were spotless and since I just sealed and painted the basement floor,…
Great service
First I want to Thank Sherrie for following up on my text to the company. The service Tech Rudi was Awesome. He explained the problem that was wrong with my Air Conditioner. He fixed the problem and was very professional. I would recommend Service Express and Rudi to Family and Friends.
Kenny fixed the problem and was courteous.
Thank you very much for making the stop to remove the AC window unit, even though it had already been recycled.
Service Express is great! We’re happy with the service
Well done. Over and above our expectations.
We’ve had a great experience with Service Express Heating & Air. They are professional, honest, and transparent, taking the time to explain what actually needs to be done—and just as importantly, what doesn’t. I really appreciate that they don’t try to upsell unnecessary services. It’s refreshing to find a company…
Perfect. Courteous. Answered questions well. I don’t recall the technician’s name. He was great to work with and provided an explanation of what he replaced.
Alex did a fine job. Explained what was done.
Excellent service call. Very thorough.Worked efficiently, explained thoroughly, very professional. Recommend highly!
Rudi performed annual maintenance check in a competent, professional manner. He was respectful of us and our home, explained the results of his testing and answered our questions. I'd like him back again next year and/or for any AC service/repair. (2024) Aleks was able to come the same day I called with an AC…
Great job..honest guys!
We’ve used many HVAC services over the years, but no one is as knowledgeable, kind, and reliable as Service Express! We had a heating unit that wasn’t working as the temperature dropped below zero…Alex came out after hours (9pm) and had the house warming back up when he left. He was patient, thorough and so professional. Very grateful!
Great company, great team. I can always count on Alex to get it done quickly and correctly.
I was able to get on the schedule in a timely manner. They arrived in the time frame. They were able to determine the problem and gave me options on how to proceed. They were friendly, yet professional and completed the job to my satisfaction. The cost was reasonable and I would not hesitate to recommend them and use their services again. Thank you.
Great job.
My church uses this company. They have several employees, Cedric responded this time. He diagnosed a faulty electric breaker that was keeping the a/c from working.I had service express bid on replacing my equipment, they were competitive. I had them do the work. Cedric led a team that installed the units. They layed…
Rudi Lopez was the service technician who came to our house. In short time, he diagnosed the problem (bad capacitor), replaced it and made sure all was in working order. Time for work was about one hour. A great valuable service technician! I was expecting the $135 charge from Service Express for sending the…
We were having a very difficult to diagnose issue with communication between the thermostat and AC unit. Cedric was very knowledgeable and thorough in his troubleshooting. I was particularly impressed and grateful for his communication, frequent updates on progress, next steps and ultimately what the root cause was. Outstanding! Thanks.
Hans just may be the best HVAC technician I have ever seen. He does not quit work mail the problem is fixed. He is the most conscientious and professional technician I have come across. Kudos to this true PROFESSIONAL!!!
Scheduling with service express is easy and their customer service is always awesome. I really appreciated Kenny. He was quick. He was professional. He explained very thoroughly what the problem was and made suggestions for me to save money in the future. -*** This review was edited to include my most recent experience
Rudi was professional, polite, and thorough. And Service sent the technician within a day during a very hot spell.
When the air handler portion of our A/C system broke during a heat wave, our previous HVAC company told us they don't do work on the SpacePak system we have and referred us to Service Express, who were able to get us on their schedule within 2 days. Hans arrived during the scheduled window, and communication from…
Rudi Lopez replaced major parts in our Unico AC system today. He cycled the system three times to make sure that all was working correctly and also changed the filter. Thankfully, all charges were covered by my warranty and Gold Club membership. Rudi Lopez is an excellent technician. I have been a satisfied…
Ryan was great! I felt he was very thorough.
Always pleasant and honest.
Fixed our AC within a day of our call on the hottest day so far this summer.
Excellent timing of service and excellent service overall
Rudi, did a great job! Very thorough about cleaning the compressors outside and answered all my questions.
Very happy ... Hans is the best. Reliable and professional.
This is probably the third or fourth time my wife and I have used Service Express and we always end up more than satisfied. Our first experience was when they replied our second floor a/c unit. Great job. Then they really came through when we developed a leak in a very difficult spot in our baseboard hot water…
wonderful to work with
The man who came to the house had a genuinely friendly demeanor; took his time answering all my questions. I feel that he did a thorough job and never appeared to be in a hurry to get out the door. After a 2-year follow-up I can make the same claim as stated above - friendly, respectful and quality work. Service…
They have alway did a great joy for use Cedric has done a great joy for use Kenny Vargas dose a great gob for us
Service man was on time, professional, and answered all questions. Left us ready to go for the A/C season.
Part of our annual maintenance
Meticulous service and support! Wonderful team.
Very good service !
Great service. Shows up on time, is professional, very competent. What more could I ask?
Our experience with Service Express has been exceptional. We’ve been assigned Kenny twice now and will do everything we can to request him in the future. He is extremely thorough and does a great job at explaining the repair or maintenance. We previously used American Vintage Home and received varying levels of…
He was able to diagnose what was the problem that caused.
When working in our memory care unit one of our residents asked the technician a question, the technician answered with such a kind respectful response. Thanks for the great service
Every single technician I've had from here has been professional, friendly, and transparent about pricing.
Very professional, and competent, resuscitated an ailing AC system and gave us our life back. Our tropical summers with climate change make AC indispensable, if you want to sleep at night.
I have been a customer since 1999. Unfortunately, our air conditioner broke down a week ago during a heat spell. I was so impressed with the professionalism, efficiency and teamwork of the entire staff to remedy the situation. Their response highlights why I have been a customer for so long.
As always, service was excellent!
Jacob did a good job. The first problem was not the only problem, and Jacob stuck with it, checking with colleagues, until the AC was working. It’s a tough job, working in a small hot attic.
Phil arrived on time. He was just what good customer service is all about! He took the extra step of putting my old filter in the trash can and not just answered all my questions but gave me helpful advice to keep my air conditioner maintained. Thank you Service Express!
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
