How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREService Express Heating and Air Conditioning
Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews
Report card
Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.
Service Express Heating and Air Conditioning for cleaning
Clear ✕All 89 Google reviews tagged “Cleaning” · showing 40
Kenny was excellent with the Dryer Cleaning we booked. He worked quickly, inspecting and cleaning the dryer itself and going up onto the roof in case there was lint backup at the end of the ventilation. Overall Kenny always does a great job and is very polite. Thank you Kenny!
Christian was great… took care of our problem and explained everything clearly…very pleased
Kenny was prompt, professional, and thorough! I’m glad my heating system is prepared for the winter! And my dryer vent is nice and clean!
Great service. Excellent job in cleaning my AC unit. Very intelligent and professional
Service Express Heating and Air did work at my commercial building and Alex did an outstanding job explaining what needs to be fixed and why? I would highly recommend it for all your HVAC needs.
Prompt and professional work from Christian S.
For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.
Your techs explained all work that was preformed on checking the furnace , boiler, and hot water tanks at both homes. During service, I notice that they continued to vacuum and clean the basement area . After completed furnace and boiler areas were spotless and since I just sealed and painted the basement floor,…
Brian was very efficient and professional.Service Express has been maintaining our equipment for over 35 years.
Excellent service call. Very thorough.Worked efficiently, explained thoroughly, very professional. Recommend highly!
Rudy Lopez from Service Express did an excellent job with cleaning of our air conditioning system. He changed the Filters, and let me know how both systems were doing. He arrived on time, was efficient, neat, and friendly. Service EXpress is the best. I highly recommend Service Express.
Cedric installed a new motor to our system. He was very knowledgeable and thorough. Cedric was capable and completed the job very well. Worked on a hot humid day and kept his cool.
We’ve used service express for over 10, years and they are always very responsive, thorough, and pleasant to deal with. Their technicians are all very skilled and with excellent customer service skills
Kenny Vargas was very professional and friendly, informative and communicated options clearly. Great experience!
Kenny Vargas was very informative and discussed options clearly. Friendly service.
Arrive on time, very professional and do quality work.
Ryan arrived when promised, did the annual maintenance on our two space pack AC's and left everything shipshape.
Rudi Lopez, did an excellent job Service Express is just the BEST it's that simple. They service all of my equipment Heating, air conditioning, and even replaced my hot water tank. When you call them, you know it's done.
Arrived in the arrival time window. Thorough and efficient. Took a few minutes to explain the condition of the system.
We’ve used many HVAC services over the years, but no one is as knowledgeable, kind, and reliable as Service Express! We had a heating unit that wasn’t working as the temperature dropped below zero…Alex came out after hours (9pm) and had the house warming back up when he left. He was patient, thorough and so professional. Very grateful!
Never a bad experience always professional and courteous if my animals and home. They sent Aleks this time and he was very thorough. Appreciate the extra thought put in especially during this season and the cold and warm fluctuation that can sometimes cause issues. All went well!
Andy took the time to carefully work on our new humidifier and to a clean and check. My husband said he was very thorough
Diagnosed the problem immediately was very thorough in his wotk
They are always punctual and professional. Have always received good service.
Rudi did a great job with checking my furnaces and water heater in advance of the winter months. Clear communication, no upsell, and a super nice guy. In and out with minimal disruption. Recommended.
Service person Ryan On time worked quickly and professionally was neat and did a good job. He seems to really enjoy his job.
Brian arrived promptly and left the humidifier area in a neat condition. I am sure that this winter will be much more pleasant with humidifiers that work well when I use them.
Friendly, professional and complete. Summarized all findings and recommendations. Did a great job with handling my barking dogs too.
Hans was very thorough and friendly arriving on time for my annual furnas checkup! Over 15 years of great service !
Kenny Vargas of Service Express did an excellent job of checking the components of our air conditioner. In addition to changing the air filter, he checked the thermostat and cleaned the outside unit. He performed these tasks efficiently and courteously.
Rudi, did a great job! Very thorough about cleaning the compressors outside and answered all my questions.
UPDATE: 2/20/25 you can see what we have felt previously below this update. Today we returned from an extended stay in Florida to subzero temps outside and strangely freezing temps inside part of our house. (2 separate furnaces). Nothing we attempted solved the issue, so we phoned SE and they managed to squeeze us…
Very happy ... Hans is the best. Reliable and professional.
Always ready to help with scheduling.
Very professional, knowledgeable. I have an old boiler and Brian made me feel at ease about it. But when we’re ready to replace, Service Express has the job.
I have been a loyal customer of Service Express for more than a decade. I wouldn’t have anyone else work on my heating and cooling system! They know what they’re doing. They’re fair. They’re careful in my home. They’re proactive. Their entire staff is courteous and professional. They take time to know their…
Ryan fixed my furnace! Yay! It is now warmer in my great room.
Ryan was on time, friendly and professional. He performed the requested clean and check to make sure my furnace is in good working condition.
Orlando, the technician, is an outstanding representative for Service Express. He was very knowledgeable and thorough as he worked methodically to determine why my boiler wasn’t working. I could tell that he was well trained in diagnosing what could be causing the problem and he kept me informed about what he found…
I have had a service contract with this company for over 25 years and have only had good experiences. They also installed a space pack AC system for me at my current house. It’s been working beautifully for 15 years. I can’t recommend them highly enough. The technician I had today, was as professional, and courteous as all the other technicians I have had.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
