How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREService Express Heating and Air Conditioning
Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews
Report card
Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.
Service Express Heating and Air Conditioning for cleaning
Clear ✕All 89 Google reviews tagged “Cleaning” · showing 80
Kenny was excellent with the Dryer Cleaning we booked. He worked quickly, inspecting and cleaning the dryer itself and going up onto the roof in case there was lint backup at the end of the ventilation. Overall Kenny always does a great job and is very polite. Thank you Kenny!
Christian was great… took care of our problem and explained everything clearly…very pleased
Kenny was prompt, professional, and thorough! I’m glad my heating system is prepared for the winter! And my dryer vent is nice and clean!
Great service. Excellent job in cleaning my AC unit. Very intelligent and professional
Service Express Heating and Air did work at my commercial building and Alex did an outstanding job explaining what needs to be fixed and why? I would highly recommend it for all your HVAC needs.
Prompt and professional work from Christian S.
For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.
Your techs explained all work that was preformed on checking the furnace , boiler, and hot water tanks at both homes. During service, I notice that they continued to vacuum and clean the basement area . After completed furnace and boiler areas were spotless and since I just sealed and painted the basement floor,…
Brian was very efficient and professional.Service Express has been maintaining our equipment for over 35 years.
Excellent service call. Very thorough.Worked efficiently, explained thoroughly, very professional. Recommend highly!
Rudy Lopez from Service Express did an excellent job with cleaning of our air conditioning system. He changed the Filters, and let me know how both systems were doing. He arrived on time, was efficient, neat, and friendly. Service EXpress is the best. I highly recommend Service Express.
Cedric installed a new motor to our system. He was very knowledgeable and thorough. Cedric was capable and completed the job very well. Worked on a hot humid day and kept his cool.
We’ve used service express for over 10, years and they are always very responsive, thorough, and pleasant to deal with. Their technicians are all very skilled and with excellent customer service skills
Kenny Vargas was very professional and friendly, informative and communicated options clearly. Great experience!
Kenny Vargas was very informative and discussed options clearly. Friendly service.
Arrive on time, very professional and do quality work.
Ryan arrived when promised, did the annual maintenance on our two space pack AC's and left everything shipshape.
Rudi Lopez, did an excellent job Service Express is just the BEST it's that simple. They service all of my equipment Heating, air conditioning, and even replaced my hot water tank. When you call them, you know it's done.
Arrived in the arrival time window. Thorough and efficient. Took a few minutes to explain the condition of the system.
We’ve used many HVAC services over the years, but no one is as knowledgeable, kind, and reliable as Service Express! We had a heating unit that wasn’t working as the temperature dropped below zero…Alex came out after hours (9pm) and had the house warming back up when he left. He was patient, thorough and so professional. Very grateful!
Never a bad experience always professional and courteous if my animals and home. They sent Aleks this time and he was very thorough. Appreciate the extra thought put in especially during this season and the cold and warm fluctuation that can sometimes cause issues. All went well!
Andy took the time to carefully work on our new humidifier and to a clean and check. My husband said he was very thorough
Diagnosed the problem immediately was very thorough in his wotk
They are always punctual and professional. Have always received good service.
Rudi did a great job with checking my furnaces and water heater in advance of the winter months. Clear communication, no upsell, and a super nice guy. In and out with minimal disruption. Recommended.
Service person Ryan On time worked quickly and professionally was neat and did a good job. He seems to really enjoy his job.
Brian arrived promptly and left the humidifier area in a neat condition. I am sure that this winter will be much more pleasant with humidifiers that work well when I use them.
Friendly, professional and complete. Summarized all findings and recommendations. Did a great job with handling my barking dogs too.
Hans was very thorough and friendly arriving on time for my annual furnas checkup! Over 15 years of great service !
Kenny Vargas of Service Express did an excellent job of checking the components of our air conditioner. In addition to changing the air filter, he checked the thermostat and cleaned the outside unit. He performed these tasks efficiently and courteously.
Rudi, did a great job! Very thorough about cleaning the compressors outside and answered all my questions.
UPDATE: 2/20/25 you can see what we have felt previously below this update. Today we returned from an extended stay in Florida to subzero temps outside and strangely freezing temps inside part of our house. (2 separate furnaces). Nothing we attempted solved the issue, so we phoned SE and they managed to squeeze us…
Very happy ... Hans is the best. Reliable and professional.
Always ready to help with scheduling.
Very professional, knowledgeable. I have an old boiler and Brian made me feel at ease about it. But when we’re ready to replace, Service Express has the job.
I have been a loyal customer of Service Express for more than a decade. I wouldn’t have anyone else work on my heating and cooling system! They know what they’re doing. They’re fair. They’re careful in my home. They’re proactive. Their entire staff is courteous and professional. They take time to know their…
Ryan fixed my furnace! Yay! It is now warmer in my great room.
Ryan was on time, friendly and professional. He performed the requested clean and check to make sure my furnace is in good working condition.
Orlando, the technician, is an outstanding representative for Service Express. He was very knowledgeable and thorough as he worked methodically to determine why my boiler wasn’t working. I could tell that he was well trained in diagnosing what could be causing the problem and he kept me informed about what he found…
I have had a service contract with this company for over 25 years and have only had good experiences. They also installed a space pack AC system for me at my current house. It’s been working beautifully for 15 years. I can’t recommend them highly enough. The technician I had today, was as professional, and courteous as all the other technicians I have had.
They have alway did a great joy for use Cedric has done a great joy for use Kenny Vargas dose a great gob for us
They have been my trusted installer and service professionals for 10 years!
I have used Service Express for years - always good!
Routine annual gas furnace service. Helpful and nice. Arranged for marginal part to be ordered and replaced prior to failure. Thanks Service Express and Mike!
Mike did an excellent job...he methodically went through the cleaning process and communicated what was done.
I have used service Express for over 10 years and I've never had any problems with their service. I usually sign up for the early bird special and that's a great value for the amount of work done. I highly recommend. Orlando explained everything and did a great job cleaning up afterwards. I would give him an A+.
Very professional! Gave me peace of mind that the boiler is ready for winter.
Work is always thorough.
Orlando was knowledgeable and and answered my questions, pointing out what needed to be done and did it. Very good worker and representative for Service Express. He was perfect.
Meticulous service and support! Wonderful team.
Very good service !
Mike D'Alessandro was knowledgeable about both my AC units. He was able to service both units in a timely manner. He was very professional. Thank you
Our experience with Service Express has been exceptional. We’ve been assigned Kenny twice now and will do everything we can to request him in the future. He is extremely thorough and does a great job at explaining the repair or maintenance. We previously used American Vintage Home and received varying levels of…
I always have a great experience with this place. Very friendly and courteous. Always clean up after themselves properly and verify repairs before leaving the site. Just an overall friendly and professional service team that never disappoints
They are "always" responsive and quick. Their technicians communicate well, when we need parts. They check the cost and advise.
Brian was very experienced and efficient. He correctly diagnosed the problem with our April Air humidifier ordered part and quickly repaired it
Service Express has cleaned and maintained my HVAC system for years in my current home and for even longer in my previous home. From technicians to office staff they are personable and thorough. I highly recommend.
Great
I have been a customer since 1999. Unfortunately, our air conditioner broke down a week ago during a heat spell. I was so impressed with the professionalism, efficiency and teamwork of the entire staff to remedy the situation. Their response highlights why I have been a customer for so long.
Service Express installed a Unico high velocity air conditioning system in our late 19th century home. We received several estimates on this work and found that Service Express was the only company whose people demonstrated a solid understanding of what it would involve. Their pricing is competitive. Any glitches in…
Professional. Prompt. Fair price. Use them for all my HVAC needs.
My call was greeted by a friendly representative and was scheduled for same day service. Orlando arrived within the scheduled time frame and was courteous, conscientious and professional. His attention to my furnace was just in time before the cold snap. So glad I called. Thank you.
Phil was really nice and patient. We have several different systems and he was knowledgeable about both ductless and our forced air furnace. Would definitely call them again.
I’ve been using these guys for about a decade now. At least two calls per year (heating/cooling maintenance) and occasional repairs. They’re just top notch. Scheduling and communications are a breeze. All their service professionals know what they are doing and are a pleasure to deal with. Rates are fair and…
On time. Company calls ahead to let me know the tech is coming. Really appreciate that. Orlando was easy going and personable. Reviewed what he had done. Told me everything looked good for the season. Been using Service Express for years. Very satisfied.
Service person Cedric Very pleasant and knowlegable.
Cedrick always does a great job. I’m very satisfied with this service
Knowledgeable, thorough and friendly.
Cedric is the absolute best at maintenance and service on my HVAC unit.I can’t compliment him enough, he’s extremely professional and really cares about his clients. I just sold my condo and I’m hoping to use Service express at my new home. Thank you Cedric and Service Express.
Cedric came out as promised. No nonsense, professional, thorough job. He was training a newbie. Good move, Cedric knows his business. In this day and age, you don't see this old school level of customer service and fairness anymore. Keep up the good work guys!! Daddy Dave approved 👍
Yoenan was very professional and polite. Highly recommended.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
