How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%95+51.8Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCOREService Express Heating and Air Conditioning
Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #5Position by Experts Score among all companies we track in this category. of 10 boiler installers · 4.9★ from 960 Google reviews
Report card
Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.
Reviews for your job
Customers hired Service Express Heating and Air Conditioning for 8 kinds of job.
Service Express Heating and Air Conditioning for HVAC system maintenance
Clear ✕All 228 Google reviews tagged “HVAC system maintenance” · showing 200
Rudi was here for a pre-winter tuneup of my furnace. When I asked him what was involved in a tuneup, he took the time to explain all the things he was going to check out or adjust on the furnace. I believe he did a thorough job, so I am quite pleased with the service.
Service Express has always been professional every time I have used their service. I have used them for routine service, cleanings and full replacements. Would recommend them for any.
Brian was great! His experience is evident as he goes about the work and when he provides a clear explanation of what he found and how he handled things. Top rate! Send Brian to our house every time! Rich and Geralyn
The technician was very nice, he even played with my cats!!
Service Express did exactly what we signed up for. Kept us posted on time of appointment and information on service person coming . Everything worked out great. Thank You
Christian was excellent!
Rudy, technician for Service Express, recently completed service on my furnace. I have had him do work for me in the past. I find him, along with other technicians at the company I’ve met, to be prompt, professional, and very thorough. I have complete confidence in Service Express and their entire staff.
Christian was very pleasant, knowledgeable and efficient.
Kenny has serviced our equipment for several years; he has always done a good job.
Kenny was prompt, professional, and thorough! I’m glad my heating system is prepared for the winter! And my dryer vent is nice and clean!
Rudi was very thorough and professional.
Cedric was a great technician and provided good advise and excellent service.
Rudi has been to my house several times. This time he was here for annual furnace maintenance. He is always friendly and efficient.
Rudi did a very good job. He helped put the trap door to the crawl space back in position. That really helps a lot.
Service Express Heating and Air did work at my commercial building and Alex did an outstanding job explaining what needs to be fixed and why? I would highly recommend it for all your HVAC needs.
We have an annual service contract and have been very pleased with their service.
Always a great experience with these guys! Easy to work with.
Prompt and professional work from Christian S.
Rudy has serviced our furnace before and has always been efficient and friendly . Has always done a wonderful job!
This is the second time we have had Hans out for our furnace. He is polite, pleasant, answers our questions and does a very good job with maintenance and when there is a problem.
Ride was very professional and conscientious. He went above and beyond to ensure his service met our needs.
For the third year, we have maintained contracts with this company for large commercial campuses operating seven days a week. We are very satisfied with the professionalism they demonstrate in every aspect of their services.
They let you know when they’re coming; and Rudi is efficient and personable, explains everything. Always pleased!
Kenny and the other technician did a great job as always. They were very nice too!
Rudi is the best! Efficient and professional. Thank you so much. We have been very pleased with Service Express.
Great work again. Service express is always great
Excellent service!
Kenny Vargas did a great job doing annual maintenance of my furnace and water heater.
Exceptional as always
Kenny is the best professional who has ever taken care of our heating and air conditioning needs!
Great customer service.
Prompt, courteous, professional service. A pleasure. Always a great experience!
Ryan worked hard to diagnose and solve our problem and to give us an honest and money saving solution.
Brian Walker was courteous, respectful, and very thorough. My problem was diagnosed and I am absolutely satisfied with the service I received. From now on I will request that Brian complete my annual service.
Christian Salgado did an excellent job to service the annual check up of our Central AC unit in our unit. He arrived promptly and was well prepared for the inspection. He is very knowledgeable about the technical aspects and completed an excellent job. Well done and extremely professional. Highly recommend Christian…
Very professional & very thorough. All around nice job and nice Guy! He even straighten out some pipes that were crooked! Thank you!
Kenny was great! As always!
Cedric is the best.
Christian was very friendly and efficient. I know my system is in good shape.
This was the first time Aleks came to perform the annual maintenance on our A/C units and he did a great job. Friendly, timely, professional, and a great communicator. We’d be happy to have him come back anytime.
Very professional, knowledgeable and friendly employee.
Prompt and efficient. Showed me how to clean filters and reset remote. Very courteous
The technician was prompt and efficient
Service Express and Cedric are highly recommended! If there were six stars I would have given that to Cedric and Rudy
Friendly, competent repair person. A pleasure to do business with.
Orlando did great! Unfortunately, the problem wasn’t fixed (not Orlando’s issue). I’ve asked the manager to give me a call
Excellent service!
Rudy did a fantastic job cleaning my a/c and furnace. He was thorough and very conscientious! I would recommend him and Service Express to ANYONE!!
Great job! Very professional and friendly.
I have been with this company for 21 years and not only have they kept our heating and cooling systems working past the typical life expectancy, but every single service person has been stellar. They know their stuff, solve the problems, and you know they care about you. Highest recommendation! 1/13/22 Service…
We’ve had a great experience with Service Express Heating & Air. They are professional, honest, and transparent, taking the time to explain what actually needs to be done—and just as importantly, what doesn’t. I really appreciate that they don’t try to upsell unnecessary services. It’s refreshing to find a company…
Came on time, did a great job checking unit, replace one item, reasonable
Hans was both competent and efficient ! He found the source of some minor leaking and fixed it. He did a great job!
Efficient, neat, thorough, pro-active.
My husband was home with Brian and commented that he was very experienced....and we would definitely have him come back to service our splits
Rudi did an excellent job! Thank you! He has serviced our units before, and we appreciated his work.
Exceedingly talented—very reliable. Have used Cedric for a number of years All visits have been excellent.
Rudi was great!!
Always on time. Fair , honest.
We continue to use Service Express for all our Heat and A/C maintenance service and any issues. This is the company you want to use. Very satisfied customer! This is a 5+ star company! We have used their services for over FORTY years. We rely on Service Express for our maintenance service and any emergencies.They…
Great service for heating or HVAC. Tech Rudy Lopez fixed my unico air handler recently. Rudi did a great job and quickly, by first listening to my description, troubleshooting, then reccommending a solution and explaining before going ahead. I reccommend service express based on a few years as their staff are always…
Outstanding service as always. Kenny knows all of the equipment, and where it is at. Please recognize Kenny for dedication to customer service.
I use this company all the time. Every technician is very polite and professional. Always on time and gets the job done quickly. Highly recommend.
Have used Service Express for many years. Always pleased with their Service for furnace and AC. Update: Ryan was thorough, professional, personable, courteous, as always He has been here multiple times. Update: Rudi has been to my home twice in recent years. He is very professional, careful, tidy. 5/26 Brian was the…
Rudi was exceptional very friendly and helpful!
Service Express is always professional in scheduling, communication and quality of service. Highly recommended!
Alex's was very through and took pictures and explained what was needed. He is very knowledgeable And happy to answer my question. He respected my property. I am very pleased with his work!
We’ve used service Express for years. They always provide good service and their techs are professional and considerate.
We have used Service Express for many years and their pricing and service have always been outstanding. Even in an emergency situation, their staff handles things quickly and professionally.
Aleks was very polite and professional. He was very thorough and friendly, and we would definitely call Service Express and request Aleks for any future maintenance or repair issues.
Rudi Lopez, did an excellent job Service Express is just the BEST it's that simple. They service all of my equipment Heating, air conditioning, and even replaced my hot water tank. When you call them, you know it's done.
Arrived in the arrival time window. Thorough and efficient. Took a few minutes to explain the condition of the system.
Great Job
Fast friendly service at a fair price
Great experience great communication Rudi was attentive and professional.
Brian made an emergency call on the weekend as our furnace conked out in the extreme cold weather. He gave us an accurate time for arrival and was able to quickly remedy the problem
Riding was very professional. He arrived in a timely manner and confirmed the service. He explained what he did, showed me everything and was very pleasant. He is an asset to your team.
Great company, great team. I can always count on Alex to get it done quickly and correctly.
6 month maintenance…. Great service!!!!
Brian as usual did a great job.
First of all on time very polite very efficient. He’s the guy would like next time.
Excellent service, with very knowledgeable technicians. Kenny went beyond and stayed late to help set up 4 Nest Thermostats in my app.
Great company and honest business. Had another HVAC company tell me my furnace needed to be replaced due to a cracked heat exchanger. They fixed all the issues for $500 and was lied to by the other company.
Service person did an excellent jobf
Very good and knowledgeable well like Thank You for good service
excellent service with fair pricing along with knowledgeable and friendly people
Never a bad experience always professional and courteous if my animals and home. They sent Aleks this time and he was very thorough. Appreciate the extra thought put in especially during this season and the cold and warm fluctuation that can sometimes cause issues. All went well!
I’ve been using this service for years and have always been really happy! Today, Rudi came for a regular maintenance and was just lovely and went the extra mile. He found some debris from construction that he took the time to clear out and he showed me which are the best filters and how to replace them. It reminded…
Very happy with service provided. Aleks Abel provide hvac system maintenance and hvac system repairs for me.
Very reliable, consistent, nice, tidy and friendly.
Fantastic service as always!
Came back with the parts, did a good and creative job, gave great maintenance advice.
Kenny did a great job on my annual boiler service - again! Thank you!
Very efficient and polite Very prompt Very neat
1st time using company for routine Heating tune up and scheduling was pretty easy. Ryan was very professional and polite. Would for sure use Service Express return to my home again!
Our technician Brian was outstanding. He was professional and very friendly He did an excellent job. He was here a few times before for other work. Service was done expertly and all is working well I would highly recommend Service Express
Kenny Vargas was very good.
Rudi did a great job with checking my furnaces and water heater in advance of the winter months. Clear communication, no upsell, and a super nice guy. In and out with minimal disruption. Recommended.
Great service.
Service person Ryan On time worked quickly and professionally was neat and did a good job. He seems to really enjoy his job.
Rudi did a great job. He was very thorough and very polite. Service Express has been maintaining my boiler and air conditioner for over six years, and they have always done a great job.
Excellent service. Technician was thorough and explained everything clearly.
Brian arrived promptly and left the humidifier area in a neat condition. I am sure that this winter will be much more pleasant with humidifiers that work well when I use them.
Had my winter service for furnaces. Everything checked out. Service technician on time and friendly
painstaking and careful work. He explained what was needed and did not stop until the work was completed.
Did a great job. Very friendly and polite.
Brian is an excellent representative of Service Express. He knows his stuff to the point that he can spot trouble before it becomes a problem.
Great service! On-time and helped explain the next steps
Excellent service and very pleasant service pro.
As always, Service Express did a great job servicing our AC. Great technicians!
Service Express performed our annual furnace check & checked our humidifier as well. Very efficient & informative which is appreciated. Scheduling with Service Express was easy as always. We’ve been using them for years & highly recommend them.
Awesome work/service. Thanks Rudy!!
Hans arrived on time and went into the basement to clean my boiler for the winter. Hans was very personable and cleaned up after his repair. 5 stars
Hans is so pleasant. He does a very good job every time he comes to work on the air conditioning and the furnace. He thoroughly cleans up after he is finished. We did not have the same experience with some other workers we have had. I would highly recommend Hans to everyone!
Excellent service! Very friendly!
Really courteous workers all around. Over the last few years, they've done a heat pump install, thermocouple repair, and general maintenance. Good stuff.
Ryan was very professional & knowledgeable. Thank U Ryan for your Awesome Customer Service.
Professional and knowledgeable:)
The service was great with Mike showing up within the time frame . He asked a couple of questions and that helped him know what to test for. Upon confirming what part needed replacement he had the part and installed it and that was it. Setting up the appt was easy and their people are knowledgeable and they don't…
Kenny was courteous and provided excellent service.
Ryan was very thorough and was able to diagnose some issues that had not been caught in the last few service calls. He also took time to explain some of the issues and how they contributed to the system failure. Incredibly helpful and knowledgeable I would recommend!
Ryan arrived on time and performed a clean and check on my air conditioning system. He also was careful when working in my attic and answered all my questions. He was quite pleasant and is an asset to your company.
Technician was prompt; I was informed of my window for the work to commence promptly and liked that Service Express texted me a picture of my technician after his arrival time was verified via phone call.
Ryan, my service technician, was polite and respectful of my property. He also found problems and resolved them. I was very satisfied with his work.
Alex is truly a cut above the rest! After an exhaustive search for a knowledgeable contractor in Northwest Indiana to service our Triangle Tube wall-mounted boiler system, I was fortunate to find Alex. He went above and beyond, even traveling outside his usual service area to help us. From the moment he arrived, his…
Efficient. Professional. Explained clearly what he’d done.
The tech was very thorough and professional top shelf service
I am very impressed with the work Orlando took care of with my furnace. I would highly recommend Service Express for your furnace, etc. He took time to explain everything to me. Sometimes I had to have him repeat it so I was suretogetit all right. Thanks Orlando.. see you in the spring for my check up. Laurie This…
Great service and staff. Been using them for over 25 years.
Orlando is a reliable technician.
Kenny Vargas of Service Express did an excellent job of checking the components of our air conditioner. In addition to changing the air filter, he checked the thermostat and cleaned the outside unit. He performed these tasks efficiently and courteously.
Hans has been very professional and prompt, knowledgeable and able to fix the problem. He is conscientious and thoughtful when in our home.
Rudy was excellent. The service he provided was great.
Rudi, did a great job! Very thorough about cleaning the compressors outside and answered all my questions.
Used their maintenance and install services for 9 years on the last 2 houses i owned. Service Express 5 Stars!
Orlando was 👍 I have never had a problem with any of Service Express employes.
UPDATE: 2/20/25 you can see what we have felt previously below this update. Today we returned from an extended stay in Florida to subzero temps outside and strangely freezing temps inside part of our house. (2 separate furnaces). Nothing we attempted solved the issue, so we phoned SE and they managed to squeeze us…
Our furnace was not blowing hot air, but Orlando came quickly to the rescue! He was professional, kind, and courteous. He even took the time to explain the various furnace pieces to us so that we can better maintain our furnace in the future. Thank you, Orlando, and SEHAC!
Very happy ... Hans is the best. Reliable and professional.
Always ready to help with scheduling.
As always, service by Kenny was outstanding
Ryan fixed my furnace! Yay! It is now warmer in my great room.
Orlando came out today for the annual service on our furnace. He did a great job!
Cold air blowing from vents, must turn thermostat to 75 to get blower to turn on at all. Haan repaired problem, quick, professional understanding. Hope all stays well
Rudi was excellent. Professional, thorough & courteous
wonderful to work with
The man who came to the house had a genuinely friendly demeanor; took his time answering all my questions. I feel that he did a thorough job and never appeared to be in a hurry to get out the door. After a 2-year follow-up I can make the same claim as stated above - friendly, respectful and quality work. Service…
Delivered on all commitments with good explanations of the solution that they executed and outcomes they acheived. These are good guys doing very good work.
I have used Service Express for years - always good!
Mike answered my emergency call for help with a frozen water feed, which was filling my kitchen and basement with water. He isolated and shut off the frozen line and carefully brought the rest of the system back on line.
Mr. Orlando Ratliff was on time, very professional and knowledgeable. Because of this great experience, I have asked for a quote for a complete heat pump system from Service Express Heating and Air Conditioning! Thank you Orlando!!!
Once again, Service Express performed our maintenance perfectly. Top notch company..
This was Orlando’s first visit to us. He did very good work and made a very positive impression.
Excellent experience with Service Express. The technician was on time and looked over my equipment to my satisfaction
Mike did an excellent job...he methodically went through the cleaning process and communicated what was done.
Rudi Lopez did an outstanding job servicing our HVAC. Thorough, professional, knowledgeable.
Very professional! Gave me peace of mind that the boiler is ready for winter.
Excellent service; great people
Very good service !
Great service as always!
Great job on our seasonal A/C clean and check by Rudi today. Prompt, super nice person, and thorough. Ready for summer heat thanks to Rudi and Service Express. Keep up the good work.
Very politie man. Job well done.
Replaced a furnace in tight space. Professional, friendly technicians and sales people.
Service Express may be equaled by others, but they cannot be exceeded.
Cedric has been maintaining our HVAC for several years and is very knowledgeable about our system, as well as friendly and professional. I ask for him by name every year.
Orlando was very detailed and professional.
Orlando was courteous, prompt, professional & extremely helpful!
I have used Service Express (formally Unique Indoor Comfort) for many years for heating, air conditioning, new construction installation and service. I have baseboard hot water heat so require a separate air conditioning system. Their knowledge and expertise is unparalleled in the HVAC industry with any type of…
Service Express has cleaned and maintained my HVAC system for years in my current home and for even longer in my previous home. From technicians to office staff they are personable and thorough. I highly recommend.
Brian is very professional and I’m completely satisfied with his service and, of course, with his company. I highly recommend service express for all related needs and equipment. Thank you!
Orlando visited today for heating Maintenance. Extremely professional friendly and customer interaction was Awesome!!!
This company has been exceptionally responsive and efficient with the work. Very satisfied and highly recommended.
We have used Service Express for over 20 years. They have qualified technicians who are efficient and do their jobs well. We have used them for both installation of a new space pack system and for annual maintenance of both our A/C and furnace.
Service Express installed a Unico high velocity air conditioning system in our late 19th century home. We received several estimates on this work and found that Service Express was the only company whose people demonstrated a solid understanding of what it would involve. Their pricing is competitive. Any glitches in…
Hans did a great job with a challenging situation. He was professional and performed the service with excellence!
Professional. Prompt. Fair price. Use them for all my HVAC needs.
My call was greeted by a friendly representative and was scheduled for same day service. Orlando arrived within the scheduled time frame and was courteous, conscientious and professional. His attention to my furnace was just in time before the cold snap. So glad I called. Thank you.
I’ve been using Service Express for more than a decade in Elmhurst. They are smart, patient problem solvers. I live in a 100-year old home with a big old boiler, an air handler, and three furnaces. They understand it all, and with their help I understand it all. I would not have anyone else in my home but Service Express.
Phil was really nice and patient. We have several different systems and he was knowledgeable about both ductless and our forced air furnace. Would definitely call them again.
Orlando was awesome! He arrived on time, did our furnace check-up & explained what was done. Very polite & provided great customer service! Thanks Orlando 👍🏻
Always professional/honest and clearly describe recommended repairs or services!!`
Phil did an excellent job. Thanks
Phil was OUTSTANDING! The maintenance team at Service Express is the gold standard for HVAC. We remain very pleased and grateful for the service and the quality of the technicians. Phil was wonderful...thanks!
Alex and his team are A Plus. Have used them for years and they always go the extra mile. Cedric is outstanding as well!
Cedrick always does a great job. I’m very satisfied with this service
Great thorough job. Polite young man. Best guy I’ve had.
Cedric is the absolute best at maintenance and service on my HVAC unit.I can’t compliment him enough, he’s extremely professional and really cares about his clients. I just sold my condo and I’m hoping to use Service express at my new home. Thank you Cedric and Service Express.
Cedric came out as promised. No nonsense, professional, thorough job. He was training a newbie. Good move, Cedric knows his business. In this day and age, you don't see this old school level of customer service and fairness anymore. Keep up the good work guys!! Daddy Dave approved 👍
Routine annual maintenance was done. He was very professional, informed us of everything he was doing, was conscientious of detail and went beyond what was expected. Also helped with another minor issue we asked for.
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Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| HVAC system maintenance | 219 | $37–$264 |
| A/C system maintenance | 155 | $39–$318 |
| Heating system maintenance | 107 | $37–$317 |
| Cleaning | 88 | $135–$484 |
| Heating system repair | 67 | $78–$745 |
| A/C system repair | 66 | $216–$611 |
| HVAC system repair | 60 | $145–$618 |
| Repair HVAC | 30 | — |
